Carolyn Peterson
Clearwater,FL
Summary
Transformational leader driving enterprise change and AI adoption through innovative employee and community initiatives. Expertise in enhancing workforce engagement and operational efficiency within complex organizations. Aligns stakeholders and translates strategic goals into effective processes and sustainable outcomes. Certified Change Management Practitioner and Project Management Professional (PMP).
Overview
17
17
years of professional experience
1
1
Certification
Work History
VP, Enterprise AI Adoption, Employee Experience, Project & Change Leadership
Citi
Tampa, FL
11.2021 - Current
- Designed and executed enterprise AI adoption strategy integrating global live forums, virtual training, and leadership engagement; increased workforce adoption 163% within six months.
- Partnered with senior leaders to translate Voice of Employee feedback into initiatives that enhanced employee satisfaction.
- Facilitated cross-functional alignment sessions embedding leadership and engagement initiatives into management accountability frameworks, reinforcing collaboration and continuous process improvement.
Senior Customer Success Manager
Syniverse Technologies
Tampa, FL
02.2020 - 12.2020
- Led post-sales support for major U.S. enterprise partners by collaborating with sales, product, and engineering teams to resolve implementation issues and enhance service delivery of product deployments.
- Drove 10% YoY revenue growth through client retention, operational enhancements, and expansion initiatives.
Project Manager
Coca-Cola Business Services
Brandon, FL
07.2009 - 12.2018
- Implemented organization’s first telework operating model, aligning cross-functional stakeholders to redesign workflows and enabling scaled rollout to 500+ associates.
- Facilitated monthly executive finance reviews with client C-suite, consolidating leadership presentations and coordinating presenters to ensure timely closure of action items and meet client expectations.
- Finance
Education
Bachelor of Arts - Communication
University of South Florida
TampaSkills
- AI strategy
- Change management
- Customer success
- Cross-functional alignment
- Leadership engagement
- Employee satisfaction initiatives
Certification
- PMP, Project Management Institute (PMI)
- CCMP, Prosci Certified Change Management Practitioner
- Certified Customer Success Manager, Gainsight
Community Partnerships
- Program Manager, University of South Florida School of Accountancy Internship Program
- Program Manager, Cristo Rey High School Corporate Work Study Program
- Fundraising & Volunteer Chair, Junior Achievement, Tampa Bay
- Loaned Executive, United Way, Tampa Bay
Affiliations
Communication Council President
Timeline
VP, Enterprise AI Adoption, Employee Experience, Project & Change Leadership
Citi
11.2021 - Current
Senior Customer Success Manager
Syniverse Technologies
02.2020 - 12.2020
Project Manager
Coca-Cola Business Services
07.2009 - 12.2018
Bachelor of Arts - Communication
University of South Florida