Carolyn Petty
Sandy Springs,Georgia
Summary
Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
11
11
years of professional experience
Work History
Dispatch Coordinator
DH Pace
01.2018 - Current
- Responded to high volume of phone and email requests to provide logistics information.
- Scheduled and organized delivery routes.
- Answered phone calls and responded to customer emails.
- Scheduled deliveries and pickups according to customer needs.
- Monitored flow of paperwork and directed information to appropriate departments.
- Assisted in resolving customer complaints and grievances.
- Communicated with warehouse staff to facilitate proper loading and unloading of orders.
- Provided customers with information on products and services.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Managed customer accounts and invoicing.
- Communicated with customers to provide delivery updates and resolution.
- Received new orders, prepared documentation, and assigned personnel.
- Organized paperwork and explained individual job parameters for each assignment.
Customer Service Representative
Paramount Staffing
07.2016 - 10.2017
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Tracked customer service cases and updated service software with customer information.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Maintained up-to-date knowledge of product and service changes.
Senior Customer Service Representative
Space Shop Self Storage
04.2014 - 05.2016
- Resolved customer service issues using company processes and policies and provided updates to customers.
- Responded to customer calls and emails to answer questions about products and services.
- Learned and maintained in-depth understanding of product and service information to offer knowledgeable and educated responses to diverse customer questions.
- Escalated issues to proper supervisors when standard processes were not effective.
- Engaged clients in person and over phone to answer questions and address complaints.
- Educated customers about billing, payment processing and support policies and procedures.
- Sought ways to improve processes and services provided.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
Front End Lead
Bed, Bath And Beyond
10.2012 - 12.2014
- Monitored cash drawers in 11 checkout stations to verify adequate cash supply.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Managed efficient cash register operations.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used in-store system to locate inventory and place special orders for customers.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
Education
Bachelor of Arts - International Studies
Georgia Southern University
Statesboro, GA05.2011
High School Diploma -
Houston County High
Warner Robins, GA05.2006
Skills
- Conflict Resolution
- Organizational Skills
- Customer Service
- Attention to Detail
- Time Management
- Problem Solving, Critical Thinking and Creative Thinking
- Team Coordination
- Quality Assurance
- Strong Communication
- Paperwork Processing
- Data Entry
- Microsoft Office
Timeline
Dispatch Coordinator
DH Pace
01.2018 - Current
Customer Service Representative
Paramount Staffing
07.2016 - 10.2017
Senior Customer Service Representative
Space Shop Self Storage
04.2014 - 05.2016
Front End Lead
Bed, Bath And Beyond
10.2012 - 12.2014
Bachelor of Arts - International Studies
Georgia Southern University
High School Diploma -
Houston County High
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