Carolyn Philp
Simi Valley,United States
Summary
Experienced Account Manager and Administration Professional with 5 years of experience optimizing productivity, efficiency and service quality across various environments. Able to manage Amazon, Walmart and eBay selling accounts from start to finish. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.
Overview
34
34
years of professional experience
Work History
Sales Administrator
MGA Entertainment
06.2021 - Current
- Maintaining complete and accurate database of existing and prospective customers
- Collecting data from salesperson and processing paperwork for making ground for delivery of goods
- Communicating and coordinating with customers and sales team for processing or orders
- Organizing, and reviewing sales data and preparing reports for sales manager's approval
- Contacting and obtaining missing information from customers and resolving any disputes related to invoices
- Manage Customer Trade Agreements, item setup and EDI confirmation
- Liaising with logistics and sales department in order to deliver goods to customers in time
- Manage vendor portal (Amazon Vendor Central)
- Boosted sales revenue by efficiently processing orders and coordinating with sales team on customer requirements.
- Increased sales revenue by developing and implementing strategic sales plans and promotions.
- Supported sales team with detailed product knowledge, resulting in higher close rates and repeat business.
- Streamlined sales processes for improved efficiency and increased customer satisfaction.
- Coordinated cross-departmental efforts to ensure seamless communication between sales, marketing, and operations teams.
- Reduced expenses by monitoring budgets, tracking expenditures, and identifying cost-saving opportunities.
- Collaborated closely with department heads for strategic planning purposes while ensuring their alignment with overall organizational goals.
Account Manager
H&F Technologies
01.2017 - 06.2021
- Listing specialists with extensive experience with processing orders and customer support
- Setup and manage Amazon Vendor Central, Amazon Seller Central, Walmart and eBay seller accounts
- Prepared monthly reports, including payment and account reconciliations and financial statements
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction
- Liaised between clients and support team to resolve issues quickly and effectively
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary and communicating variances to customers
- Explained technical information in clear terms to non-technical individuals to promote better understanding
- Organized system infrastructure documentation and operating procedures, strengthening controls and enhancing overall performance
- Monitored all company inventory to ensure stock levels and databases were updated.
Account Coordinator
Nordstrom
01.1990 - 09.2001
- Assisted in developing and implementing business improvement programs to bring gradual, ongoing improvements to products, processes and services
- Updated internal databases and account information to maintain concise, clear records
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders
- Managed administrative logistics of events planning, including contract signing, fee collection, event booking and event promotions
- Oriented newly hired employees by providing company information, facilitating onboarding processes and establishing position-related requirements
- Assisted established management staff with operational oversight, business development and process improvement strategies.
Education
High School Diploma -
Pierce College
Skills
- Administration
- Business development
- Database administration
- Microsoft Excel
- Microsoft Dynamics 365
- Microsoft Dynamics AX
- Sales Operations
- Amazon Vendor Central
- Production Support
- Sales Tracking
- Account Development
- Account Management
- Microsoft Office Proficiency
- Sales Reporting
- Sales Operation
- Remote Office Availability
Timeline
Sales Administrator
MGA Entertainment
06.2021 - Current
Account Manager
H&F Technologies
01.2017 - 06.2021
Account Coordinator
Nordstrom
01.1990 - 09.2001
High School Diploma -
Pierce College