Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Pico

Las Vegas

Summary

Adept at fostering teamwork and collaboration, I significantly enhanced customer satisfaction at Jack in the Box by leveraging problem-solving skills and attention to detail. My experience includes team leadership, staff training, and maintaining safety standards, resulting in a cohesive, high-performing team and improved service quality.

Overview

23
23
years of professional experience

Work History

Team Leader

Jack in the Box
04.2014 - Current
  • Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
  • Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
  • Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
  • Assisted in recruitment to build team of top performers.
  • Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
  • Collaborated with other department leaders to establish shared goals and ensure alignment across teams.

Cashier

Kentucky Fried Chicken
05.2012 - 02.2013
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Associate

Don Quijote Waipahu
05.2008 - 03.2012
  • Collaborated with team members to maintain a clean, organized, and safe work environment in the stockroom.
  • Stocked merchandise, clearly labeling items, and arranging according to size or color.
  • Assisted colleagues in other departments when needed to ensure cohesive store operations across all teams.
  • Maintained effective team member communication.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Used dollies and pallet jacks to unload and organize merchandise from delivery trucks.
  • Enhanced warehouse efficiency by organizing shelves and storage areas for easier product access.

Cashier

Longs Drugs Store
04.2007 - 01.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.

Cashier

Kentucky Fried Chicken
03.2002 - 05.2008
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.

Education

High School Diploma -

Waipahu High
Waipahu, HI
08-2003

Skills

  • Teamwork and collaboration
  • Problem-solving
  • Attention to detail
  • Team motivation
  • Team supervision
  • Staff training
  • Safety

Timeline

Team Leader

Jack in the Box
04.2014 - Current

Cashier

Kentucky Fried Chicken
05.2012 - 02.2013

Associate

Don Quijote Waipahu
05.2008 - 03.2012

Cashier

Longs Drugs Store
04.2007 - 01.2008

Cashier

Kentucky Fried Chicken
03.2002 - 05.2008

High School Diploma -

Waipahu High

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Carolyn Pico