Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Piet

North Las Vegas

Summary

Dynamic customer service professional with experience at Regal Cinemas, excelling in cash handling and fostering positive customer relationships. Proven ability to enhance customer satisfaction through effective communication and problem-solving. Recognized for maintaining a clean and organized environment while supporting team efforts during peak times. Adaptable and quick to learn new processes.

Overview

3
3
years of professional experience

Work History

Floor Staff Member

Regal Cinemas
09.2021 - 08.2024
  • Assisted with store opening and closing procedures, ensuring thorough preparation for each day''s business activities.
  • Utilized strong communication skills when interacting with both customers and colleagues, effectively conveying relevant information as necessary for successful daily operations.
  • Maintained a positive attitude throughout each shift, effectively navigating challenges and fostering a pleasant work environment for both staff and customers.
  • Provided friendly greetings upon customer entry, creating a welcoming atmosphere within the establishment from the outset of each visit.
  • Handled cash transactions efficiently while adhering to company policies for secure financial management.
  • Supported coworkers during busy periods or when additional assistance was needed, fostering a productive work environment through teamwork.
  • Maintained safety standards on the sales floor by promptly addressing spills or other potential hazards, protecting both staff and customers from accidents.
  • Resolved customer complaints professionally and courteously, ensuring a positive resolution that maintained customer loyalty.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Helped maintain store organization through consistent restocking of shelves throughout the day, ensuring adequate product availability for customers at all times.
  • Assisted in merchandising displays by arranging products attractively to showcase featured items effectively.
  • Built productive relationships with customers to establish trust, rapport and increase satisfaction.
  • Communication with customers professionally and proactively to provide product information and advice.
  • Utilized customer feedback to improve services and apply best practices.
  • Created inviting environment for customers by maintaining Theater organization and cleanliness.
  • Recommended complementary purchases to customers, increasing revenue.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Managed efficient cash register operations.
  • Performed cash and card transactions to complete customer purchases.

Hardside Associate

Bed Bath & Beyond
02.2021 - 09.2021
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Prepared merchandise for sales floor by pricing or tagging.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Solved customer challenges by offering relevant products and services.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Educated clients on current promotional offerings and products using persuasive selling tactics.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Assisted in inventory management, conducting regular counts and restocking merchandise as needed.
  • Utilized strong time management skills to balance multiple responsibilities, including assisting customers, managing inventory, and maintaining store cleanliness.
  • Demonstrated excellent communication skills when interacting with both customers and colleagues, fostering a positive work environment.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Contributed to maintaining safety standards, minimizing risks for both staff and customers.

Education

High School Diploma -

Shadow Ridge Highschool
5050 Brent Ln, Las Vegas, NV 89131
05-2019

Skills

  • Customer service
  • Cash handling
  • Quick learner
  • Cleaning and sanitation
  • Flexible schedule
  • Food preparation
  • Food and safety standards

Timeline

Floor Staff Member

Regal Cinemas
09.2021 - 08.2024

Hardside Associate

Bed Bath & Beyond
02.2021 - 09.2021

High School Diploma -

Shadow Ridge Highschool

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Carolyn Piet