Carolyn Pinnace
Tampa,USA
Summary
Dynamic sales and education professional with a proven track record in customer engagement and complex problem-solving. Successfully exceeded sales goals at Victoria Secret by leveraging strong relationship-building skills and sales expertise. Recognized for creating positive learning environments that foster student independence, while consistently achieving results through effective upselling and promotional support. Career goals include further enhancing team performance and driving customer satisfaction through innovative strategies.
Overview
19
19
years of professional experience
Work History
Sales Associate
Victoria Secret
10.2023 - Current
- Friendly and genuine customer service using genuine connections with client
- Complete sales or transactions using store technology (register, iPad)
- Support store sales goals during each two hour segment
- Demonstrate the ability to solve problems and assist customers with quick feedback or resolution
- Assist customers with purchases by researching products online from the company website
- Describe and ask customers to apply to Victoria Secret Loyalty Rewards Member Program sharing its benefits
- Complete learning modules to increase product knowledge
- Present and maintain merchandise and keep a clean and orderly sales floor
- Utilize I-pad applications to support various functions with the store
- Maintain store product merchandising standards
- Assist with opening and closing store procedures (cleaning, stocking, recovery of products, registers)
- Assist in training new associates
- Maintain good attendance and adhere to professional dress code
Support Staff
Kelly Educational Staffing
10.2023 - Current
- Support administration, teachers, and staff in daily assignments
- Check with team leaders of other staff for school procedures
- Build rapport with teachers and students to effectively accomplish daily routines
- Maintain a positive and flexible disposition with changes
- Present and deliver the curriculum/lessons plans to students
- Leave well documented notes of the day’s events/incidents to absent teachers
- Work in small groups with students who demonstrate that more time is needed for instruction
- Manage and model appropriate positive student behavior
- Assist teachers with clerical/administrative duties
- Dress professionally
Tutor
Infinite Edge Learning Center, Inc.
Tampa, FL
08.2023 - 10.2023
- Designed engaging teaching methods to enhance student involvement.
- Guided students in the development of critical thinking and problem-solving skills.
- Provided homework help and test preparation strategies to improve study habits and test-taking skills.
- Built student self-confidence by working through stages of study concepts and using positive reinforcement techniques.
- Assessed students' progress through regular quizzes and feedback sessions.
- Provided comprehensive feedback on student progress, including areas for improvement and successes.
- Counseled struggling learners on how best to approach difficult subjects or tasks.
Case Manager
Tampa Palms Elementary
01.2023 - 05.2023
- Company Overview: (ESE) K-2
- Meet and work with small groups in half hour segments
- Use repetition of curriculum as a method for individual learning
- Give regular assessments that support the goals of students’ IEP
- Monitor student progress by analyzing data through assessment
- Create a system off accurate records and data for IEP meetings
- Create portfolios of students (assessments, notes, testing scores)
- Demonstrate effective use of time by preparing assignments before teaching students
- Participate in group planning to share information and ideas to support students
- Have knowledge of students and their learning styles
- Review and create lessons during case management planning period
- Meet via TEAMS with team leader to plan strategies for a productive week
- Show positive reinforcement in interactions with students
- Participate and communicate in PLC Meetings (Public Learning Communities)
- (ESE) K-2
Kindergarten Teacher
Tampa Palms Elementary
07.2022 - 01.2023
- Plan and structure classroom for optimal learning and positive behavior
- Plan and adjust curriculum daily using teacher curriculum guides and supplemental materials
- Create effective small groups demonstrating differentiated instruction and enrichment of student learning
- Plan and manage routines and procedures that demonstrate structure
- Create an environment for students to work toward academic independence
- Create and manage a filing system that reflects accurate records of trends in student performance
- Meet with administration for data checks and background information supporting student performance
- Use research-based interventions to help close student learning gaps
- Foster student confidence, independence and meet grade level benchmarks
- Hold parent conferences via phone, or TEAMS to communicate about student data, scores or behavior
- Attend weekly team meetings with the team leader of upcoming events team planning of events
- Attend report card reviews
- Review e-mails and other electronic communication to manage communication between peers and parents
- Lead response to intervention (RTI) groups for underperforming students
- Communicate during PLC group weekly meetings to discuss or determine how to use education resources effectively
- Follow a structured schedule during school hours
- Participate in school wide social events (book parade, trunk or treat, etc.)
- Attend faculty meetings or informational sessions for preparations
- Demonstrate knowledge of safety practices and procedures
- Model appropriate school behavior
- Professional dress code
- Maintain good attendance
Temporary Teacher
Clark Elementary School
03.2022 - 06.2022
- Plan and structure classroom for optimal learning and positive behavior
- Plan curriculum daily using teacher curriculum guides and supplemental materials
- Create effective small groups demonstrating differentiated instruction and enrichment of student learning
- Plan and manage routines and procedures that demonstrate structure
- Create an environment for student independence
- Create and manage a filing system that reflects accurate records of trends in student performance
- Meet with administration for data checks and background information supporting student performance
- Foster student confidence and independence to meet grade level benchmarks
- Hold parent conferences via phone, or TEAMS to communicate about student data, scores, behavior
- Attend group weekly team meetings with the team leader of upcoming events team planning of events
- Attend report card reviews
- Review e-mails and other electronic communication to manage communication between peers and parents
- Lead response to intervention (RTI) groups for underperforming students
- Communicate during PLC group weekly meetings to discuss or determine how to use education resources effectively
- Follow a structured schedule during school hours
- Participate in school wide social events (book parade, trunk or treat, etc.)
- Attend faculty meetings or informational sessions for preparations
- Demonstrate knowledge of safety practices and procedures
- Model appropriate school behavior
- Professional dress code
- Maintain good attendance
Kelly Educational Staffing Substitute
Clark Elementary School
11.2021 - 02.2022
- Support administration, teachers, and staff in daily assignments
- Check with team leaders of other staff for school procedures
- Build rapport with teachers and students to effectively accomplish daily routines
- Maintain a positive and flexible disposition with changes
- Present and deliver the curriculum/lessons plans to students
- Leave well documented notes of the day’s events/incidents to absent teachers
- Work in small groups with students who demonstrate that more time is needed for instruction
- Manage and model appropriate positive student behavior
- Assist teachers with clerical/administrative duties
- Dress professionally
Full-Time Temporary Teacher
Clark Elementary School
08.2021 - 11.2021
- Plan and structure classroom for optimal learning and positive behavior
- Plan curriculum daily using teacher curriculum guides and supplemental materials
- Create effective small groups demonstrating differentiated instruction and enrichment of student learning
- Plan and manage routines and procedures that demonstrate structure
- Create an environment for student independence
- Create and manage a filing system that reflects accurate records of trends in student performance
- Meet with administration for data checks and background information supporting student performance
- Foster student confidence and independence to meet grade level benchmarks
- Hold parent conferences via phone, or TEAMS to communicate about student data, scores, behavior
- Attend group weekly team meetings with the team leader of upcoming events team planning of events
- Attend report card reviews
- Review e-mails and other electronic communication to manage communication between peers and parents
- Lead response to intervention (RTI) groups for underperforming students
- Communicate during PLC group weekly meetings to discuss or determine how to use education resources effectively
- Follow a structured schedule during school hours
- Participate in school wide social events (book parade, trunk or treat, etc.)
- Attend faculty meetings or informational sessions for preparations
- Demonstrate knowledge of safety practices and procedures
- Model appropriate school behavior
- Professional dress code
- Maintain good attendance
Sales Associate
Macy’s Wiregrass
Wesley Chapel, FL
05.2021 - 08.2021
- Company Overview: Cosmetic Sales Flex
- Generate sales in all cosmetics/fragrances divisions
- Participate in cosmetic events to reach sales goals and objectives
- Participate in self-learning activities
- Increase knowledge of products by working on virtual trainings and formal trainings
- Manage and maintain an organized system of placing stock in appropriate areas
- Keep areas organized and clean for excellent customer experience
- Communicate to clients verbally, written or use of company technology to generate business for department goals
- Offer store credit
- Explain, share, and demonstrate card benefits
- Cosmetic Sales Flex
Building Substitute Teacher
Kelly Educational Staffing
Tampa
08.2020 - 05.2021
- Support administration, teachers, and staff in daily assignments (Grades K-5)
- Build rapport with teachers and students to effectively accomplish daily routines
- Present, explain and teach curriculum in multiple subject areas from lesson plans
- Leave well documented notes of the day’s events
- Work individually or in small groups with students who need more time or differentiated instruction
- Support students in classroom with daily assignments/small groups
- Manage and modeled appropriate student behavior
- Assist teachers with clerical duties
- Use flexible behavior for unexpected changes in assignments
- Professional Dress Code
Sales Associate
Lancôme Cosmetics Macy’s Wiregrass
Wesley Chapel, FL
11.2017 - 03.2020
- Develop plans and strategies to meet and exceed daily sales
- Provide excellent customer service through thorough service training
- Attended seminars to develop and use products to apply knowledge for professional selling
- Meet with sales managers to plan and support events devoted to client needs
- Create and build rapport with existing and new customers
- Use technology to keep clients informed of various promotions
- Collaborate and share ideas with management and sales team
- Set up stock, maintain, visual collateral signs
- Use store technology to track customer trends and patterns of purchases (My Client)
Substitute
Kelly Educational Staffing
01.2017 - 10.2017
- Support administration, teachers, and staff in daily assignments
- Check with team leaders of other staff for school procedures
- Build rapport with teachers and students to effectively accomplish daily routines
- Maintain a positive and flexible disposition with changes
- Present and deliver the curriculum/lessons plans to students
- Leave well documented notes of the day’s events/incidents to absent teachers
- Work in small groups with students who demonstrate that more time is needed for instruction
- Manage and model appropriate positive student behavior
- Assist teachers with clerical/administrative duties
- Dress professionally
Sales Associate
Dillard’s Department Store
Wesley Chapel, FL
03.2016 - 11.2016
- Provide consistent, professional, excellent customer service
- Proficiency in selling women’s designer clothes
- Make sales goals/quotas for your area
- Respond to customer inquiries in-person or by phone
- Work personally with clients and use effective listening skills to understand need
- Offer store credit and loyalty program
- Collaborate with sales manager for information on brand promotions and events
- Inform clientele about promotions via phone, interested in varying brands
- Set floor and products according to standard (merchandising)
Full-time Kindergarten Teacher
Hillsborough County Schools
08.2012 - 08.2015
- Company Overview: Miles Elementary
- Plan and structure classroom for optimal learning and positive behavior
- Plan curriculum daily using teacher curriculum guides and supplemental materials
- Create effective small groups demonstrating differentiated instruction and enrichment of student learning
- Plan and manage routines and procedures that demonstrate structure
- Create an environment for student academic achievement
- Create and manage a filing system that reflects accurate records of trends in student performance
- Meet with administration for data checks and background information supporting student performance
- Foster student confidence and independence to meet grade level benchmarks
- Hold parent conferences on designated conference periods
- Attend group weekly team meetings with the team leader of upcoming events team planning of events
- Attend report card reviews
- Review e-mails and other electronic communication to manage communication between peers and parents
- Lead response to intervention (RTI) groups for underperforming students
- Communicate during PLC group weekly meetings to discuss or determine how to use education resources effectively
- Follow a structured schedule during school hours
- Participate in school wide social events (book parade, trunk or treat, etc.)
- Attend faculty meetings or informational sessions for preparations
- Demonstrate knowledge of safety practices and procedures
- Model appropriate school behavior
- Professional dress code
- Maintain good attendance
- Miles Elementary
Substitute Teacher
Hillsborough County School District
Tampa, FL
05.2007 - 08.2012
- Support administration, teachers, and staff in daily assignments
- Check with team leaders of other staff for school procedures
- Build rapport with teachers and students to effectively accomplish daily routines
- Maintain a positive and flexible disposition with changes
- Present and deliver the curriculum/lessons plans to students
- Leave well documented notes of the day’s events/incidents to absent teachers
- Work in small groups with students who demonstrate that more time is needed for instruction
- Manage and model appropriate positive student behavior
- Assist teachers with clerical/administrative duties
- Dress professionally
Program Representative
Bisk
Tampa, FL
01.2006 - 03.2007
- Enrolled students for online-master’s degrees in an inbound call center environment
- Gave presentation of school and benefits
- Clarified the benefits of the online school format
- Adhered to call quality and compliance standards
- Presented school financing and the financial aid process
- Managed twenty future student accounts a day
- Build rapport and followed up with students’ enrollments
- Meet team enrollment goals
Education
Professional Reading Endorsement -
State of Florida Department of Education
03.2023
Professional Development - Teaching Learners with Disabilities, Reading Methods- Elementary, Reading Methods-Primary, Curriculum Development and Instruction
University of Phoenix
12.2020
Professional Teacher Certification - Elementary Education K-5
EPI Community College
05.2013
Master of Business Administration -
University of Phoenix
01.2006
BA - Psychology
California State Polytechnic Pomona University
01.2001
General Studies -
Mount San Antonio College
01.1995
Skills
- Upselling
- Promotional support
- Fitting room maintenance
- Customer engagement
- Complex Problem-solving
- Product recommendations
- Problem-solving
- Friendly and outgoing
- Customer needs assessment
- Goal oriented
- Sales expertise
- Relationship building
Affiliations
- Reading
- Writing
- Exercising (Walking. Yoga, Weights and Strength Training
- Church Volunteer ( Front Door Greeter)
- Continuing Education
Timeline
Sales Associate
Victoria Secret
10.2023 - Current
Support Staff
Kelly Educational Staffing
10.2023 - Current
Tutor
Infinite Edge Learning Center, Inc.
08.2023 - 10.2023
Case Manager
Tampa Palms Elementary
01.2023 - 05.2023
Kindergarten Teacher
Tampa Palms Elementary
07.2022 - 01.2023
Temporary Teacher
Clark Elementary School
03.2022 - 06.2022
Kelly Educational Staffing Substitute
Clark Elementary School
11.2021 - 02.2022
Full-Time Temporary Teacher
Clark Elementary School
08.2021 - 11.2021
Sales Associate
Macy’s Wiregrass
05.2021 - 08.2021
Building Substitute Teacher
Kelly Educational Staffing
08.2020 - 05.2021
Sales Associate
Lancôme Cosmetics Macy’s Wiregrass
11.2017 - 03.2020
Substitute
Kelly Educational Staffing
01.2017 - 10.2017
Sales Associate
Dillard’s Department Store
03.2016 - 11.2016
Full-time Kindergarten Teacher
Hillsborough County Schools
08.2012 - 08.2015
Substitute Teacher
Hillsborough County School District
05.2007 - 08.2012
Program Representative
Bisk
01.2006 - 03.2007
Professional Reading Endorsement -
State of Florida Department of Education
Professional Development - Teaching Learners with Disabilities, Reading Methods- Elementary, Reading Methods-Primary, Curriculum Development and Instruction
University of Phoenix
Professional Teacher Certification - Elementary Education K-5
EPI Community College
Master of Business Administration -
University of Phoenix
BA - Psychology
California State Polytechnic Pomona University
General Studies -
Mount San Antonio College
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