Carolyn Pizarro

• Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Compiled information from files and research to satisfy information requests.
• Assisted in onboarding of new employees by preparing orientation materials and providing guidance on company policies.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Confirmed appointments, communicated with clients, and updated client records.
• Resolved problems, improved operations and provided exceptional service.
• Monitored participation in recreational activities to provide assistance to participants.
• Assisted with physical therapy exercises to help residents regain strength and mobility.
• Facilitated social interaction among residents through group activities and events.
• Provided emotional support and companionship to improve quality of life for residents.
• Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
• Maintained detailed records of resident participation in activities, ensuring accurate progress tracking and reporting.
• Provided one-on-one support for patients with limited mobility or cognitive function, ensuring their inclusion in daily activities.
• Provided transportation to appointments and events to keep residents connected to community and allow access to necessary services.
• Served meals to residents in accordance with established schedules and dietary procedures.
• Sorted, received, and distributed mail correspondence between departments and personnel
• Handled cash transactions and maintained sales and payments records accurately
• Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.

Confirmed appointments, communicated with clients, and updated client records.

• Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
• Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
• Monitored and screened visitors to verify accessibility to inter-office personnel.
• Increased customer retention rates through exceptional communication skills and problem-solving abilities.
• Maintained visitor log for entering and leaving facility for security purposes.
• Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
• Helped maintain office security by monitoring visitor access and issuing badges as needed.
• Answered patient inquiries and provided information about healthcare services.
• Supported management by maintaining inventory of necessary supplies and PPE for optimal safety standards during screenings.
• Scheduled patients for appointments and maintained master calendar.
• Took and recorded patients' vital signs, documenting in medical charts.
• Documented all COVID-19 screenings, results and follow-up action on database to enable tracking history and maintain accurate records.
• Transported patients to and from appointments, assisting with getting in and out of vehicles.
• Provided compassionate care for anxious patients by offering clear communication about testing procedures and expectations for results delivery.
• Provided assistance with distribution of face masks and other equipment to equip individuals with protective gear.
• Obtained temperatures of visitors and employees at entry of facility and asked screening questions.
• Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
• Operated multi-line telephone system to answer and direct high volume of calls.
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Handled sensitive information with discretion while maintaining strict confidentiality standards
• Facilitated clear communication between staff members by distributing memos and announcements.