Summary
Overview
Work History
Education
Skills
Awards
Timeline
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CAROLYN PLAYER

San Gabriel,CA

Summary

Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Recognized as driven, dedicated and hardworking leader with history of streamlining operations and increasing results.

Overview

13
13
years of professional experience

Work History

Operations Administrator

DCG Technical Solutions, LLC
06.2024 - Current
  • Lead multiple internal projects from idea to implementation.
  • Motivated and trained employees to maximize team productivity.
  • Assisted with documenting key processes and procedures and security protocols.
  • Implemented performance metrics to monitor team success, using data-driven insights to drive continuous improvement efforts.
  • Streamlined operations by implementing efficient processes and procedures for administrative tasks.
  • Supported implementation of new company initiatives, ensuring smooth transitions and minimal disruptions to daily operations.
  • Streamlined HR processes for increased efficiency and reduced administrative workload.
  • Maintained accurate and complete documentation to facilitate accounting and filing functions.

Director of Client Care

Lin Realty Group
05.2018 - 11.2019
  • Successfully coordinated 51 properties from pre-marketing to close of escrow from May 2018 to November 2019
  • Scheduled inspections, vendors, and document signing for 29 clients who were buying properties from May 2018 to November 2019
  • Performed property walk-throughs, scheduled needed vendors for the property, and ensured all improvement work was finished by market date
  • Provided clients with exceptional service, including updating clients through the home selling/buying process, scheduled vendors that would meet their needs, and proactively found ways to make their experience more personalized
  • Maintained great working relationships with vendors and other real estate agents
  • Enhanced client satisfaction by implementing effective communication strategies and addressing concerns promptly.
  • Participated in strategic planning sessions, contributing valuable insights based on client needs and industry trends.

Residences Liaison

The Ritz-Carlton Hotel Company
07.2016 - 05.2018
  • Properly routed agreements, contracts, and invoices through signature process
  • Designed electronic filing systems and maintained electronic and paper files
  • Facilitated working relationships with residents and building management
  • Managed daily office operations and maintenance of equipment
  • Managed office inventory and placed orders for new supplies
  • Increased resident engagement score from 44.9% to 72.7%
  • Successfully trained staff in all office systems and databases, policies and procedures while focusing on minimizing errors and generating superior results.

Residences Coordinator

The Ritz-Carlton Hotel Company
08.2013 - 07.2016
  • Greeted residents and their guests, and responded to telephone and in-person requests for information
  • Handled residents and their guests effectively by identifying needs, quickly gaining trust, approaching complex situations in an empathetic and caring manner, and solved problems rapidly to maximize efficiency
  • Updated and organized Owner/Tenant electronic files in company websites
  • Received and screened a high volume of internal and external communications including calls, email, and mail
  • Maintained front desk and reception area in a neat and organized fashion.

Guest Recognition Coordinator

The Ritz-Carlton Hotel Company
07.2011 - 08.2013
  • Greeted guests, served beverages, cleared tables, and maintained tidiness of the area
  • Coordinated and set up all buffet presentations
  • Planned meetings and prepared conference rooms for guests
  • Assisted guests with any special requests during their stay.

Education

Associate of Science - Culinary Arts

California School of Culinary Arts
Pasadena, CA
11.2009

Skills

  • High Quality Customer Service
  • Team Leader
  • Proficient in Artificial Intelligence training and implementation
  • Interpersonal skills
  • Contracts
  • Proficient in Microsoft Office
  • Self-motivated
  • Strong Verbal and written communication
  • Business correspondence
  • Time management
  • Policy Enforcement
  • Project Management

Awards

Received the following Awards/Recognition:

Recognized as being crucial part of New Charter Technologies Overachiever Team - 2023

Awarded DCG Technical Solutions' "We Do It Now" Award - 2021

Awarded Marriott's "Award of Excellence" - 2016

Awarded Ritz-Carlton Hotel Company's "Employee of the Year" - 2015

Timeline

Operations Administrator

DCG Technical Solutions, LLC
06.2024 - Current

Director of Client Care

Lin Realty Group
05.2018 - 11.2019

Residences Liaison

The Ritz-Carlton Hotel Company
07.2016 - 05.2018

Residences Coordinator

The Ritz-Carlton Hotel Company
08.2013 - 07.2016

Guest Recognition Coordinator

The Ritz-Carlton Hotel Company
07.2011 - 08.2013

Associate of Science - Culinary Arts

California School of Culinary Arts
CAROLYN PLAYER