Summary
Overview
Work History
Education
Skills
Accomplishments
Outstanding Sales Three Consecutive Months
Timeline
Generic

Carolyn Ponder

McDonough,GA

Summary

Dynamic Real Estate Agent with a proven track record at First United Realty and D.R. Horton, showcasing strong organizational skills and a client-oriented approach. Excelled in negotiating, maintaining high customer satisfaction, and leveraging customer relations for repeat business. Achieved notable sales success through excellent teamwork and professional development. Have a strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Overview

50
50
years of professional experience

Work History

Real Estate Agent

First United Realty & Management
01.2000 - Current
  • Negotiated favorable contract terms for clients, resulting in higher satisfaction rates and repeat business.
  • Prepared and presented contracts and other legal documents to clients.
  • Wrote listings detailing and professionally highlighting property features to increase sales chances.
  • Maintained connections with clients to encourage repeat business and referrals.
  • Hosted successful open houses by preparing properties for viewing and effectively showcasing features to potential buyers.
  • Educated clients looking to sell or buy on current market conditions, legal requirements, pricing, and mortgages.
  • Performed home evaluations and developed competitive market analysis for individual homes.
  • Developed and maintained relationships with clients through networking, postcards, and cold calling.
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Consistently stayed up-to-date on industry trends and best practices, attending professional development courses and seminars to better serve clients.

Real Estate Agent at New Home Community

D.R. Horton
11.2014 - 12.2016
  • Assisted customer with new home purchase. Assisted customer with choosing a lot and a floor plan to build home on.
  • Worked with Builder, Construction Manager and Design team to make sure that the Newly constructed home was as requested by customer.
  • Set up appointments with customers to view and do a final walk thru before closing date.
  • Maintained up-to-date knowledge on local zoning regulations, providing valuable insights to both buyers and sellers throughout transactions.

Customer Service Representative

Bellsouth Entertainment
02.1997 - 12.2000
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Offered and sold movie and cable packages to customers. Educated the customer on the benefits of signing up for various packages resulting in larger discounts for the customer.

Rate Specialist

Norfolk Southern
03.1975 - 11.1996
  • Helped meet changing demands by recommending improvements to business systems or procedures.
  • Conducted regular reviews of operations and identified areas for improvement.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Followed all company policies and procedures to deliver quality work.
  • Calculated and made sure that all rates from point A to Z were accurate for billing purposes.


Education

Business

University of Pennsylvania
Philadelphia, PA

High School Diploma -

Hunnington High
Newport News, VA

Skills

  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Client-oriented
  • Customer relations
  • Customer service
  • Call center experience

Accomplishments

  • D.R. Horton's Award for Outstanding Sales Three Consecutive Months
  • Outstanding Sales in the Power to Own Program for two years
  • Outstanding Sales Recognition
  • Agent of the Year
  • Three Agent of the Month Awards

Outstanding Sales Three Consecutive Months

I was recognized in my district for having Top Sales for three consecutive months.

Timeline

Real Estate Agent at New Home Community

D.R. Horton
11.2014 - 12.2016

Real Estate Agent

First United Realty & Management
01.2000 - Current

Customer Service Representative

Bellsouth Entertainment
02.1997 - 12.2000

Rate Specialist

Norfolk Southern
03.1975 - 11.1996

Business

University of Pennsylvania

High School Diploma -

Hunnington High

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Carolyn Ponder