Carolyn Porter

Customer Service Supervisor managing front desk of medical office serving over 200 customers daily. Recipient of several awards and recognition for providing excellent customer service and effectively addressing complaints and achieving service recovery. Team player with ability to effectively multitask in a fast-paced environment. Over 15 years of experience in customer service, clerical, insurance processor verifier, and administrative support. Over 6 years of supervisory experience. Facilitates flow of large daily patient volume in outpatient medical clinic, laboratory, and pharmacy. Technology Skills: ICD/CPT, Epic, IRCS, Health Connect, Safe Connect, SOX Compliance Audits, Lotus Notes, MS Word, Excel, and PowerPoint. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Talented Title] goes above and beyond basic administrative tasks and takes on multiple projects at once. Excellent work ethic and strength in boosting company morale. Talented with demonstrated experience providing administrative support services. Experienced in using variety of software applications and calendar management. Excellent communication and interpersonal skills. Results-driven candidate with successful track record of providing administrative support in busy office environments. Adept at handling multiple projects and prioritizing tasks.

• Customer Focus & Orientation, Highly Proficient, 08/01/19
• Scheduling, Completed, 05/01/20
• Sales Skills: Influence & Negotiation, Completed, 08/01/19
• Retail Customer Service, Completed, 05/01/20
• Customer focus & orientation, Highly Proficient, 09/01/21

Southeast Medical Group

September 2022 To August 2024

Responsibilities:

• Promptly and effectively manage all incoming calls
• Conduct research to provide effective solutions for customer issues
• Document all calls accurately
• Communicate professionally, empathetically, and diplomatically with clear voice quality and articulation
• Strive to achieve daily team quality and customer satisfaction goals
• Implement referral management strategies and procedures
• Identify and establish relationships with referral sources
• Create and maintain referral tracking reports
• Communicate with referral sources to ensure quality referrals
• Coordinate with internal staff to ensure referral process is followed
• Assist with resolving issues related to referrals
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