Carolyn P. Scott
Fort Myers,FL
Summary
CSR and Administrative Assistant with proficient skills in Accounts Receivable, Accounts Payable and National Accounts. Effectively collect on account and maintain the accounts receivable ratio turnover consistently under 7% each month. Committed to exceptional customer service and driven by challenges. Detail oriented: resourceful in organizing and the ability to multitask effectively in face-paced environments. Strong problem solving and decision-making abilities. Recognized for delivering high quality work on time, managing a broad range of responsibilities and thriving under pressure.
Overview
17
17
years of professional experience
Work History
Administrative - Accounts Receivable
American Tire Distributors, Inc
01.2008 - 02.2025
- Effectively collect on account and maintaining the accounts receivable ratio turnover consistently under 7% each month.
- Locate and notify customers on delinquent accounts
- Calculate, prepare and issue bills, invoices and other financial statements according to established procedures.
- Enter and check figures, postings and documents for correct entry, mathematical accuracy on a weekly and monthly basis with a base of 1,000 plus vendors.
- Operate computers programmed with accounting software to record, store and analyze information.
- Reconcile and post receipts for cash, checks and credit cards received by various departments.
- Balance and reconcile batch control totals with source documents or computer listings in order to locate errors, encode correct amounts or prepare correction records.
- Debit, credit and total accounts on computer data bases, using specialized accounting software.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
American Tire Distributors, Inc
01.2008 - 02.2025
- Developed a customized order entry process to meet customers' specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.
- Designed a comprehensive filing system, reliably filed and retrieved confidential records.
- Promptly answered telephone calls to reflect professional corporate image.
- Assisted in working out totals for cash and other takings at the end of each working day and preparing money for bank deposits.
- Developed a thorough understanding of operating cash registers and efficiently operating the Will Call window.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions, recording detail of inquiries, complaints and comments as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Solicit sale on new or additional services or products.
DC Support Coordinator / Will Call
American Tire Distributors, Inc
01.2008 - 02.2025
- Excelled in maintaining and operating will call in a dynamic setting
- Verify Driver's bags and made sure amounts were accurate in Oracle
- Daily deposits, maintain COD accounts and assist with accounts receivable accounts
- Maintained Smart Safe and Loomis deposits
- Verified End of Day reports ensuring accuracy and balanced amounts
Skills
- Quickbooks
- Data Entry
- Microsoft Word
- Excel
- Outlook
- Windows XP
- Oracle
- Cash Pro
- CyberSource
- SmartSafe
- Writing
- Proofreading
- Editing
- Strong written and verbal communication skills
Timeline
Administrative - Accounts Receivable
American Tire Distributors, Inc
01.2008 - 02.2025
Customer Service Representative
American Tire Distributors, Inc
01.2008 - 02.2025
DC Support Coordinator / Will Call
American Tire Distributors, Inc
01.2008 - 02.2025