Carolyn P. Scott
Fort Myers,FL
Summary
- CSR and Administrative Assistant with proficient skills in Accounts Receivable, Accounts Payable and National Accounts.
- Effectively collect on accounts and maintain the accounts receivable ratio turnover consistently under 7% each month.
- Committed to exceptional customer service and driven by challenges.
- Detail oriented: resourceful in organizing and the ability to multitask effectively in face-paced environments. Strong problem solving and decision-making abilities.
- Recognized for delivering high quality work on time, managing a broad range of responsibilities and thriving under pressure.
Overview
18
18
years of professional experience
Work History
Administrative - Accounts Receivable
American Tire Distributors, Inc
01.2008 - 02.2025
- Effectively collect on account and maintaining the accounts receivable ratio turnover consistently under 7% each month.
- Locate and notify customers on delinquent accounts
- Calculate, prepare and issue bills, invoices and other financial statements according to established procedures.
- Enter and check figures, postings and documents for correct entry, mathematical accuracy on a weekly and monthly basis with a base of 1,000 plus vendors.
- Operate computers programmed with accounting software to record, store and analyze information.
- Reconcile and post receipts for cash, checks and credit cards received by various departments.
- Balance and reconcile batch control totals with source documents or computer listings in order to locate errors, encode correct amounts or prepare correction records.
- Debit, credit and total accounts on computer data bases, using specialized accounting software.
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Resolved problems, improved operations and provided exceptional service.
Customer Service Representative
American Tire Distributors, Inc
01.2008 - 02.2025
- Developed a customized order entry process to meet customers' specific ordering needs, improving accuracy, on-time delivery, and customer satisfaction.
- Designed a comprehensive filing system, reliably filed and retrieved confidential records.
- Promptly answered telephone calls to reflect professional corporate image.
- Assisted in working out totals for cash and other takings at the end of each working day and preparing money for bank deposits.
- Developed a thorough understanding of operating cash registers and efficiently operating the Will Call window.
- Confer with customers by telephone or in person in order to provide information about products and services, to take orders or cancel accounts, or to obtain details of complaints.
- Keep records of customer interactions, recording detail of inquiries, complaints and comments as well as actions taken.
- Resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, and adjusting bills.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Contact customers to respond to inquiries or to notify them of claim investigation results and any planned adjustments.
- Solicit sale on new or additional services or products.
DC Support Coordinator / Will Call
American Tire Distributors, Inc
01.2008 - 02.2025
- Excelled in maintaining and operating will call in a dynamic setting
- Verify Driver's bags and made sure amounts were accurate in Oracle
- Daily deposits, maintain COD accounts and assist with accounts receivable accounts
- Maintained Smart Safe and Loomis deposits
- Verified End of Day reports ensuring accuracy and balanced amounts
Skills
- Quickbooks
- Data Entry
- Microsoft Word
- Excel
- Outlook
- Windows XP
- Oracle
- Cash Pro
- CyberSource
- SmartSafe
- Writing
- Proofreading
- Editing
- Strong written and verbal communication skills
Timeline
Administrative - Accounts Receivable
American Tire Distributors, Inc
01.2008 - 02.2025
Customer Service Representative
American Tire Distributors, Inc
01.2008 - 02.2025
DC Support Coordinator / Will Call
American Tire Distributors, Inc
01.2008 - 02.2025