Carolyn Purnell
Gilroy,CA
Summary
Results-focused stylist dedicated to maximizing satisfaction and retention with proactive attention to individual client needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet daily goals.
Looking to use these skills to transfer to another customer based industry.
Overview
20
20
years of professional experience
Work History
Hairstylist
Self Employed
Gilroy, CA
04.2003 - Current
- 30 years customer service experience.
- Built and maintained client relationships.
- Responsible for maintaining and ordering inventory.
- Responsible for all bookkeeping and banking.
- Created and recorded color formulas to match client requests.
- Accurately measured and blended materials according to specifications.
- Recorded notes for future reference about customer preferences and services delivered.
- Educated customers on products to maximize benefits.
Sales Associate
Michael Kors
Gilroy , CA
11.2012 - 12.2013
- Engaged with customers to build rapport and loyalty.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Greeted customers, offered assistance in finding requested items and carried merchandise to checkout line.
- Recommended accessories and complementary purchases to boost revenue.
- Solved customer challenges by offering relevant products and services.
- Answered customer questions about sizing, accessories and merchandise care.
Education
California Cosmetology License - Cosmetology
Dublin Beauty College
Dublin, CAHigh School Diploma -
Monta Vista High School
Cupertino, CAGeneral Studies
De Anza College
Cupertino, CASkills
- Outstanding client retention
- Supply Ordering and Maintenance
- State Board regulations compliant
- Innovative Hairstyling Techniques
- Customer Needs Assessment
- Suggestive Selling
- Teamwork and Collaboration
- Adaptable and Flexible
- Appointment Booking
- Square POS
Accomplishments
- Participated in Relay For Life charity event 2013, 2016, 2017, 2018
- Cut hair for Locks of Love charity event
- Brazilian Blowout certification
- Dream Catchers Extentions Certification
- Cut and styled hair for models at Hair Shows
Timeline
Sales Associate
Michael Kors
11.2012 - 12.2013
Hairstylist
Self Employed
04.2003 - Current
California Cosmetology License - Cosmetology
Dublin Beauty College
High School Diploma -
Monta Vista High School
General Studies
De Anza College
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