CAROLYN RAMIREZ
Pflugerville,TX
Summary
Dynamic banking professional with a proven track record at Cadence Bank, excelling in relationship building and regulatory compliance. Recognized for enhancing customer satisfaction through personalized banking solutions and exceptional service. Skilled in cash handling and fraud prevention, consistently delivering results that foster loyalty and trust among clients.
Experienced with financial advising, customer service, and sales. Utilizes expertise in banking products to identify and address client needs. Track record of building strong client relationships and ensuring client satisfaction through effective communication and problem-solving.
Overview
27
27
years of professional experience
Work History
PERSONAL BANKER II
Cadence Bank
06.2014 - Current
- Open New Accounts & develop personalized banking solutions to meet diverse client needs.
- Managed customer accounts, ensuring accuracy and compliance with regulations.
- Provided exceptional customer service, resolving inquiries and building strong relationships.
- Conducted financial assessments to recommend suitable products and service
- Implemented cash register reconciliation procedures, improving accuracy in financial reporting processes.
- Greet customers entering the bank and respond promptly to customer needs.
- Welcome customers and help them determine their needs.
- Maintain a balanced cash drawer, ensuring accurate accounting at the end of each day
- Count money in main cash vault at the end of each day and maintain accuracy.
- Developed strong relationships with clients to enhance customer loyalty and retention rates.
- Managed deposits, withdrawals and wire transfers to process smooth banking transactions for clients.
Customer Service Representative
Horiba Instruments
10.2013 - 02.2014
- Delivered exceptional customer service by addressing inquiries and resolving issues efficiently.
- Utilize SAP software, by inputting Purchase Orders in system.
- Delivery Notes, Shipping, and Responding to customer request for products, services, and company information.
- Email Customers concerning shipping & Misc inquiries & resolving customer complaints with empathy, resulting in increased loyalty and repeat business.
Lead Teller & New Acct Representative
First State Bank Central Texas
05.2006 - 10.2013
- Supervised daily operations of teller team, ensuring compliance with bank policies and procedures.
- Streamlined cash handling procedures, enhancing accuracy in transactions and reducing discrepancies.
- Delivered exceptional bilingual support to customers, resolving inquiries and issues promptly.
- Assisted customers with Spanish-language inquiries in a timely and professional manner.
- Processed customer transactions efficiently, ensuring accuracy in cash handling and payment processing.
- Resolved customer inquiries and issues efficiently, improving overall satisfaction ratings.
- Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
- Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Recognized and prevented fraudulent activities and suspicious transactions.
- Conducted audits on teller team, identifying areas for development and improvement.
Asst. Bookkeeper &. Proof Operator
First Bradenton Bank
02.1999 - 10.2004
- Assisted in preparation of monthly financial reports for management review.
- Managed daily financial transactions, ensuring accuracy and compliance with accounting standards.
- Collaborated with team members to streamline bookkeeping processes, enhancing efficiency.
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Reconciled bank statements with company accounts to identify inconsistencies and resolve issues.
- Performed data entry, paper filing, electronic archiving and used 10‐key and other machines and equipment to support office efficiency.
- Contributed to accurate budget preparation by providing detailed expense reports and analysis.
- Maintained organized financial records using accounting software for efficient retrieval and reporting.
- Collaborated with auditors during financial reviews, providing requested documentation and clarifying processes.
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions.
- Assisted in streamlining processes for increased efficiency with data entry tasks.
Education
No Degree -
Liberty University
Lynchburg, VA09-2010
Skills
- Relationship building
- Branch operations
- Customer service
- Customer satisfaction
- Positive attitude
- Cash handling
- Fraud prevention
- Attention to detail
- Banking policies and procedures
- Issues resolution
- Account maintenance
- Regulatory compliance
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
PERSONAL BANKER II
Cadence Bank
06.2014 - Current
Customer Service Representative
Horiba Instruments
10.2013 - 02.2014
Lead Teller & New Acct Representative
First State Bank Central Texas
05.2006 - 10.2013
Asst. Bookkeeper &. Proof Operator
First Bradenton Bank
02.1999 - 10.2004
No Degree -
Liberty University