Carolyn Ramos
Phoenix,AZ
Summary
Dependable, with track record of success in field, attention to detail and proactive mindset. Seeks opportunities to improve workflows for team benefit. Conscientious, hardworking and excels at multitasking in fast-paced environments. Highly-motivated with desire to take on new challenges. Strong worth ethic, exceptional customer service skills. Adapts quickly and effectively to working unsupervised or in a team environment. Hardworking employee and dedicated to excelling and becoming a positive addition to your company.
Overview
8
8
years of professional experience
Work History
Team Lead
Positive Advantage/Independent Solar
Tempe, AZ
12.2023 - Current
- Developed strategies to increase team productivity and improve customer service levels.
- Provided coaching and feedback on employee performance, encouraging professional development.
- Analyzed customer needs to recommend appropriate solar energy solutions.
- Educated homeowners on benefits of solar energy such as potential savings, lowered environmental impacts and likely increases in home value.
- Scheduled and confirmed appointments.
- Made phone calls and sent emails to establish leads.
- Called no shows and cancellations to reschedule.
Appointment Setter
Banana Solar/Synergy
Phoenix, AZ
11.2021 - 12.2023
- Scheduled appointments for customers based on their availability.
- Provided detailed information about products and services to clients.
- Performed other duties assigned by management team members.
- Maintained a positive attitude while dealing with difficult situations involving customers.
Appointment Scheduler
National Energy
Mesa, AZ
08.2019 - 11.2021
- Scheduled and confirmed appointments.
- Conducted cold calls to prospective clients, generating leads and appointments.
- Demonstrated excellent communication skills, serving diverse customer base.
- Navigated through CRM software for efficient lead tracking and follow-ups.
Customer Service Representative
Cognizant
Mesa, AZ
07.2018 - 08.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Maintained a high level of professionalism when dealing with difficult customers.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered inbound calls, chats and emails to facilitate customer service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Collected deposits or payments and arranged for billing.
- Updated databases with new and modified customer data.
Customer Care Representative
Telereach
Mesa, AZ
02.2016 - 07.2018
- Kept customer and system account information accurate and current to support timely resolutions for concerns.
- Processed customer account changes with proprietary software.
- Provided feedback on customer service efficiency to deliver better support options.
- Documented customer correspondence in CRM to track requests, problems and solutions.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Updated databases with new and modified customer data.
Education
Certificate - Sales And Marketing Education
Power Sales University
Tempe, AZ05-2024
GED -
Casa Grande Union High School
Casa Grande, AZ05-1988
Skills
- Coaching and Mentoring
- Marketing knowledge
- Quality Control
- Performance monitoring
- Accuracy and Precision
- CRM Software
- Client Relationship Building
- Appointment confirmation
- Telephone management
- Scheduling expertise
- Computer Skills
- Telephone Etiquette
- Call Management
- Attention to Detail
- Critical Thinking
- Problem-Solving
- Teamwork and Collaboration
- Recordkeeping proficiency
- Data Entry
- Effective Multitasking
- Documentation proficiency
- Customer Service
- Strong Work Ethic
- Microsoft Office Suite
Accomplishments
- Excellence in Customer Service Award, presented in Cherry Valley, California at Miravilla Care Center in 2016
References
References available upon request.
Timeline
Team Lead
Positive Advantage/Independent Solar
12.2023 - Current
Appointment Setter
Banana Solar/Synergy
11.2021 - 12.2023
Appointment Scheduler
National Energy
08.2019 - 11.2021
Customer Service Representative
Cognizant
07.2018 - 08.2019
Customer Care Representative
Telereach
02.2016 - 07.2018
Certificate - Sales And Marketing Education
Power Sales University
GED -
Casa Grande Union High School
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