Carolyn Rivero

New Associate of Science in Nursing graduate with proven ability to provide effective patient care is highly motivated and detail oriented. Passionate about educating patients and their families to achieve optimal outcomes. Fluent in both English and Spanish with exceptional communication skills.

• Developed and implemented strategies to increase customer satisfaction and engagement.
• Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
• Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.

• Provided customized customer services, tracking customer experience management fulfillment.
• Participated in ongoing professional development opportunities aimed at enhancing skills pertinent to the role of Customer Services Officer.