Carol Rollison
Las Vegas,NV
Summary
Detail-oriented Customer Support Specialist with experience in healthcare, retail, and remote service environments. Expertise in call handling, CRM systems, and case documentation drives effective problem resolution and enhances customer satisfaction. Committed to clear communication and maintaining quality standards to support customer retention.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Customer Support Specialist
TTEC
Las Vegas, Nevada
06.2026 - Current
- Resolved customer complaints efficiently, implementing solutions to restore satisfaction and loyalty.
- Supported customer inquiries with clear, accurate information to enhance satisfaction and retention.
- Assisted upset callers by actively listening and providing reassuring responses. while following TTEC quality standards.
- Managed inbound customer calls using TTEC service scripts and call flows.
Customer Service Cashier
WALMART, Walmart
Spring Valley, Nevada
08.2025 - Current
- Processed customer transactions accurately and efficiently at point of sale.
- Handled various payment methods to facilitate smooth transaction flow and enhance customer satisfaction.
- Managed cash register operations to ensure accurate cash handling and timely balancing.
- Operated Walmart checkout registers and processed cash, card, and digital payments.
- Collected credit card and cash payments to complete transactions for customer orders.
- Assisted customers with purchases, price checks, and product location questions.
- Handled returns and exchanges using Walmart register procedures.
- Collaborated with team members to resolve customer inquiries and enhance service quality.
- Welcomed customers to the store, creating a friendly atmosphere. and provided friendly customer service.
Deli Clerk
Vons Grocery Store
Las Vegas, Nevada
04.2024 - 08.2025
- Prepared high-quality deli meats and cheeses tailored to customer specifications, enhancing their dining experience.
- Guided customers in product selection and offered tailored recommendations, improving customer satisfaction and loyalty.
- Prepared deli meats, cheeses, and salads for Vons Grocery Store customers.
- Sliced and weighed products using deli scales and cutting equipment.
- Maintained cleanliness and organization of deli area, ensuring compliance with health standards and promoting a safe shopping environment.
- Participated in weekly team meetings to discuss performance goals or operational issues.
Casino Cashier
Primm Valley Resorts
Primm , NV
10.2024 - 03.2025
- Issued casino chips and redeemed them for cash at the gaming table to facilitate transactions.
- Processed cash transactions efficiently, ensuring accuracy and compliance with financial policies.
- Handled customer payments and issued receipts, ensuring accuracy in daily cash drawer reconciliation.
- Counted and balanced currency in cashier drawers, guaranteeing precision in cash handling processes.
- Assisted guests with transactions and provided information, contributing to a seamless and positive customer experience.
Health Insurance Specialist Remote
adams bridge
Houston, Texas
01.2024 - 04.2024
- Processed health insurance enrollments and eligibility files, ensuring compliance with regulations at Adams Bridge.
- Documented all interactions regarding health insurance claims processing, enhancing clarity and traceability in a secure system.
- Managed confidential health information in compliance with privacy standards.
- Supported team workflows by maintaining accurate case documentation, facilitating efficient case management.
Customer Service Representative II Remote
ANTHEM Health Services
Las Vegas, Nevada
06.2022 - 04.2024
- Handled Anthem member calls regarding benefits, eligibility, and coverage inquiries, providing accurate and timely information.
- Resolved customer inquiries efficiently, providing accurate information and effective solutions.
- Resolved customer issues by applying Anthem service protocols and policy guidelines, facilitating effective solutions.
- Guided customers through processes, enhancing clarity and ensuring satisfaction with services.
- Engaged customers with empathy, actively listening to concerns and addressing needs.
- Utilized clear communication to explain policies, enhancing customer understanding and trust.
- Documented call details in Anthem records and case tracking systems.
Education
High School Diploma -
Dorsey High School
Los Angeles, CA06-1984
Skills
- Customer service
- Call management
- CRM systems
- Benefits processing
- Case management
- Transaction management
- Data entry
- Digital communication
- Appointment scheduling
- Quality standards
- Problem solving
- Conflict resolution
Certification
- Gaming License 10/18/2024 to 10/18/2029
Timeline
Customer Support Specialist
TTEC
06.2026 - Current
Customer Service Cashier
WALMART, Walmart
08.2025 - Current
Casino Cashier
Primm Valley Resorts
10.2024 - 03.2025
Deli Clerk
Vons Grocery Store
04.2024 - 08.2025
Health Insurance Specialist Remote
adams bridge
01.2024 - 04.2024
Customer Service Representative II Remote
ANTHEM Health Services
06.2022 - 04.2024
High School Diploma -
Dorsey High School