Carolyn Rosamilia

• Knowledge in performing Hydrafacials including signature, deluxe and platinum.
• Preformed Neveskin treatments on the face, and body including shape and tone.
• Retail experience selling skincare products, memberships and packages in order to reach my target goals and spa revenue.
• Established long-lasting relationships with clients by providing personalized care and rebooking them in the cadence of appointments to reach their goals.
• Organized notes on each client, updating their profiles and trackers and charting daily.
• Kept up to date with new modules and learning, adjusting to new protocols.
• Specialized in anti aging facials and concerns of acne/texture.

• Preformed treatments on clients that came into the school.

• Gave clients a detailed skin analysis and consultation to determine a treatment process and skin care plan.

• Collaborated with other students to perform treatments and gain experience while obtaining quotas in a timely fashion.

• Sold products from the school to clients to help them maintain a proper home care routine.

• Created weekly scheduled staff shifts to ensure proper coverage.
• Developed strong working relationships with staff, fostering a positive work environment.
• Trained new staff , enhancing product knowledge and improving customer service skills.
• Supervised day-to-day operations to meet performance, quality and service expectations.

• Cultivated warm relationships with regular customers.
• Worked with POS system to place orders, manage bills and handle complimentary items.
• Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
• Answered customers' questions, recommended items and recorded order information.

• Took reservations by phone and walk-in, schedule days seating arrangement and availability to avoid over booking.
• Worked with management to move tables, adjust dining room layout and inform them of groups with special requests.
• Supervised other hostess to make sure everyone was informed and knew of any changes in service.
• Greet every customer and answer all guest questions.
• Ran deposits and credit card information.

• Answered customer questions about hours, seating and menu information.
• Assigned patrons to tables suitable for needs and restaurant section rotation.
• Collected information from arriving customers to seat groups or place them on waitlist.
• Greeted and assisted over 500 patrons a night.