Carolyn Rosener
Forked River,NJ
Summary
Experienced Sales Representative with a strong track record in relationship building, partnership cultivation, and top account retention. Proven expertise in expanding profit channels through trust-building and exceptional customer service. Specializes in account development and market penetration. Bilingual in Spanish, proficient in effectively communicating with diverse clientele to drive sales and surpass targets.
Overview
13
13
years of professional experience
Work History
Relationship Manager
Heartland
08.2023 - Current
- Mentor new hires, account sign-up and activation, account management.
- Built and maintained relationships with new and existing clients while providing high level of expertise.
- Consistently exceeded quarterly sales goals by cultivating a strong network of professional contacts and referrals.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Business Consultant
Fiserv
10.2019 - 08.2023
- Exceed monthly quota in total revenue by 116%, achieved KPI results, collaborated with partners, managed a wide portfolio of customers.
- Developed business strategies by conducting comprehensive market research and competitor analysis.
- Increased client satisfaction by implementing tailored solutions for their unique business needs.
- Provided customized training, developed business plans and operational strategies.
Sales Representative
Canine Company
02.2018 - 10.2019
- Established business relationships with prospective clients by selling Invisible Fence systems and their products
- Achieved monthly sales goals by 125%, sold pet training programs, maintained quarterly quota and high client satisfaction.
Environmental Educator
Tenafly Nature Center
03.2017 - 02.2018
- Planned and taught lesson plans, provided individual support, demonstrated positive classroom management skills.
- Evaluated program effectiveness by tracking participant feedback and making necessary adjustments, ensuring continuous improvement of educational content.
- Organized field trips and outdoor activities that allowed students to experience nature firsthand, deepening their connection to the environment.
- Designed visually appealing educational materials that effectively communicated complex environmental concepts to a diverse audience.
Relationship Manager
Ernst & Young
01.2012 - 12.2015
- Provided administrative support, delivered exceptional customer service, achieved team objectives, responded to customer inquiries.
- Provided exceptional customer service, resolving issues promptly and maintaining client trust throughout the resolution process.
- Participated in staff meetings to discuss innovative strategies to improve services.
Education
Bachelor of Arts -
Rutgers University
New Jersey05.2015
Skills
- Client Relationships
- Relationship building and management
- Excellent Communication
- Client Engagement
- Sales Reporting
- Product Knowledge
- Account Management
- Strategic Planning
- Critical Thinking
- Customer Portfolio Management
- New business generation
- FLUENT IN Spanish
- Regulatory Compliance
- Written and verbal communication
- Sales expertise
- Account Set Up
Timeline
Relationship Manager
Heartland
08.2023 - Current
Business Consultant
Fiserv
10.2019 - 08.2023
Sales Representative
Canine Company
02.2018 - 10.2019
Environmental Educator
Tenafly Nature Center
03.2017 - 02.2018
Relationship Manager
Ernst & Young
01.2012 - 12.2015
Bachelor of Arts -
Rutgers University
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