Carolyn Runnels

Dynamic, motivated professional with over 30 years of service experience including six years in Reimbursement Processing and 4 years of CNA experience. Drive to excel, both independently and within teams in diverse environments. Certified CNA since 2015. Possess aptitude as it pertains to Medicare, Medicaid, and HIPPA policies. Areas of expertise include analytical thinking, problem solving, interpersonal communication and writing; also, effectual as it relates to time management, organization, critical thinking, and technology including Microsoft Office. Seeking a Financial Counselor role that will allow for career growth in the healthcare field.

• PROMEDICS HOSPICE, CERTIFIED NURSING ASSISTANT, 2021-01-01, 2022-12-31, Assist patients with daily activities including eating, dressing, ambulating, etc., Provide safe bedside care and services to multiple population served and admitted to the nursing unit, clinic, or area of assignment., Provides reporting, communication, and documentation in the computerized patient record system with other members of multiple disciplinary healthcare team.
• OMEGA HEALTHCARE, DENIAL MANAGEMENT, 2021-01-01, 2022-12-31, Submit, review, correct, and process denied or rejected insurance healthcare claims, Troubleshoot claims issues, multi-task, and prioritize claims and correspondence responsibilities by age, complexity, and urgency, Develop rapport with clinicians and business owners for assigned accounts through ongoing professional communication, schedule and ad hoc calls and written correspondence
• VETERANS HOSPITAL, CERTIFIED NURSES ASSISTANT, 2021-01-01, 2021-12-31, Assist patients with daily activities including eating, dressing, ambulating, etc., Provide safe bedside care and services to multiple population served and admitted to the nursing unit, clinic, or area of assignment, Provides reporting, communication, and documentation in the computerized patient record system with other members of multiple disciplinary healthcare team
• BROOKDALE HOSPICE, HOSPICE AIDE, 2019-01-01, 2021-12-31, Responsible for direct care to senior residents in multiple facilities (long-term facilities, assisted living, and home patients), Assist in maintaining a safe environment while providing high level of care daily, Daily duties are as follows but not limited to; bathing, hair care, skin care, shaving, and catheter care.
• INDIANAPOLIS GASTROENTEROLOGY AND HEPATOLOGY, CUSTOMER SERVICE, 2016-01-01, 2017-12-31, Reply to patients' questions pertaining to insurance claims and secure insurance approval for procedures, tests, and office visits; also respond to account inquiries, posting notes and authorizations to patient accounts as needed, Verify online or via phone with insurance agencies to confirm validity of patients' insurance and secure benefit information prior to their respective procedures
• VISION FINANCIAL, FINANCIAL COUNSELOR, 2015-01-01, 2016-12-31, Assisted patient with insurance question and payments, including guiding them to establish payment plans, Managed daily processes including reporting to collection agencies if necessary, Worked with patients to help them sign up for Medical Assistance and Charity Care programs
• CONIFER HEALTH SOLUTIONS, PATIENT ACCESS REPRESENTATIVE, 2012-01-01, 2014-12-31, Called on numerous sources to gather full, accurate inpatient data, used for entry into computer systems to compile daily reports related to refunds and other important processes, Forged and maintained positive customer relations, escalating issues to supervisors as needed, Perform required pre-certification, credit referral or deposit collection, Monitored daily activities and finalize performance reports with the utmost in attention to detail

Certified Nursing Assistant