Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Sanchez

Ogden,UT

Summary

Detail-oriented and customer-focused professional with extensive experience in customer service,logistics, operations, and accounts payable. Proven track record of efficiently managing purchase orders, invoicing, scheduling deliveries, and resolving customer queries. Seeking to leverage my skills and expertise in a challenging customer service role.

Trained in posting and processing payments with Quickbooks
NetSuite / Oracle

True Tac

Overview

31
31
years of professional experience

Work History

Accounts Payable/ Receivable

Stone meat Inc,
Ogden, UT
09.2005 - 04.2024
  • Received purchase orders via fax email, and phone, ensuring accuracy and completeness.
  • Verified and corrected pricing or order quantity inaccuracies to maintain customer satisfaction.
  • Confirmed and invoiced incoming purchase orders via fax or email, ensuring accuracy.
  • Conducted daily outbound calls to local businesses to secure orders and schedule deliveries with prominent warehouses.
  • Scheduled and coordinated delivery appointments with major distribution warehouses as part of logistics operations management.
  • Generated comprehensive delivery schedules for drivers and allocated to designated delivery destinations.
  • Tracked and managed all current and upcoming orders, processed daily accounts receivable, and completed cash deposits.
  • Conducted weekly price revisions for warehouse facilities as well as retail stores and distributor networks.
  • Processed invoices and payments in a timely manner.
  • Processed end of day reports and backup procedures.
  • Transitioned to Accounts Payable (Jan-2019)
  • Responsible for accurate payments to all vendors.
  • Reconciled vendor statements and identified discrepancies.
  • Resolved customer inquiries regarding billing information.
  • Monitored payment due dates and ensured timely payments.
  • Reviewed outstanding invoices and generated weekly aging reports.
  • Generated monthly financial reports for management review.
  • Updated vendor files with current contact information, payment terms.
  • Processed employee expense reimbursements according to company policy.
  • Provided support during month-end close activities.
  • Handled high-volume invoice processing with minimal supervision.
  • Kept detailed records of accounts payable by creating reports and updating vendor balance sheets.

Customer Service Representative

Converg's Corp
Ogden , UT
11.2004 - 09.2005
  • Answered customer inquiries and provided accurate information regarding products and services.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.

Purchasing Agent

Ogden True Value
Ogden , Utah
02.1993 - 04.2004
  • Retail Hardware
  • Started as a senior cashier position.
  • Quickly advanced to advertising and price coordination role.
  • duties included, determine margins on products set for retail sales.
  • update UPC information'
  • Designed and implemented position grids for items lacking UPC codes.
  • Coordinated the arrangement of promotional content in newspaper advertisements.
  • Advanced to Asst. Manager Position
  • Duties included
  • Implemented open and close procedures, ensuring smooth operations and accurate cash balance at the end of each day's sales.
  • Managed purchasing and receiving of products for retail sales.
  • Oversaw recruitment and orientation for new employees.
  • Performed data entry efficiently and accurately for various projects.
  • Managed the preparation and distribution of client billing statements.
  • Maintained accurate file records.
  • Update lazer data terminal for all PC and Purchase orders.
  • Demonstrated ability to multitask and maintain accuracy in a fast-paced environment

Education

Generals

Ogden High School
Ogden, UT
06-1982

Cosmotology

Weber State University
Ogden, UT
03-1982

Skills

  • True Trac
  • Quickbooks
  • NetSuite/ Oracle

  • Accounts Receivable
  • Accounts Payable
  • Purchase Order Management
  • Payment Processing
  • Invoice Processing
  • Data Entry
  • Vendor account monitoring

Timeline

Accounts Payable/ Receivable

Stone meat Inc,
09.2005 - 04.2024

Customer Service Representative

Converg's Corp
11.2004 - 09.2005

Purchasing Agent

Ogden True Value
02.1993 - 04.2004

Generals

Ogden High School

Cosmotology

Weber State University

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Carolyn Sanchez