Carolyn Sansing
Waxahachie
Summary
Knowledgeable Customer Service Representative. Strong background in retail operations with focus on customer service and inventory management. Demonstrated ability in handling transactions and maintaining store organization. Proven skills in communication and teamwork.
Experienced with customer service, sales, and inventory management. Utilizes effective communication to assist customers and maintain store organization. Track record of fostering positive shopping experience through teamwork and adaptability.
Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service Representative position. Ready to help team achieve company goals.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Lodging Lead
Ellis County Pet Resort
06.2025 - 10.2025
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Passionate about learning and committed to continual improvement.
- Organized and detail-oriented with a strong work ethic.
Story Teller
Center for American Progress
08.2024 - 11.2024
- Edited and refined narrative elements to ensure clarity, consistency, and emotional impact in storytelling.
- Mentored junior storytellers on best practices for narrative structure and audience engagement techniques.
- Led brainstorming sessions to generate fresh ideas that resonate with evolving consumer interests and preferences.
- Implemented feedback loops to continually improve storytelling effectiveness based on audience insights and metrics.
- Connected with diverse audiences by adjusting storytelling techniques based on age, background, and interests, resulting in positive audience experiences.
- Adapted existing tales into innovative retellings that maintained the essence of original works while presenting fresh perspectives.
- Consistently exceeded performance expectations by maintaining a high degree of professionalism and punctuality at all events.
- Received coaching to refine skills and abilities.
- Adapted to various performance styles to suit diverse audiences.
- Collaborated with other departments in facility to promote teamwork and heighten service quality.
- Utilized improvisation techniques to enhance shows.
- Used social media to promote events and build audience.
- Networked with industry professionals to build contacts and maintain steady stream of work.
Story Teller
Attn: Media
03.2024 - 08.2024
- Crafted compelling narratives to engage diverse audiences across multiple platforms.
- Researched and analyzed trends to inform story development and enhance audience connection.
- Collaborated with cross-functional teams to align storytelling with brand objectives and messaging strategies.
- Developed innovative content concepts that elevated brand awareness and loyalty among target demographics.
- Enhanced audience engagement by incorporating interactive elements and personal anecdotes into storytelling performances.
- Increased awareness of social issues by weaving relevant themes into compelling narratives shared at fundraisers or benefit events.
Store Associate
CBD American Shaman
02.2022 - 09.2023
- Assisted customers in selecting CBD products, enhancing their shopping experience and product knowledge.
- Processed transactions efficiently, maintaining accuracy in cash handling and credit card processing.
- Maintained cleanliness and organization of store displays to promote a welcoming environment.
- Educated customers on product benefits and usage, fostering informed purchasing decisions.
- Collaborated with team members to achieve daily operational goals and improve service delivery.
- Increased customer satisfaction by providing efficient and friendly service while handling transactions.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Managed inventory levels, ensuring optimal stock availability and organization on sales floor.
- Implemented promotional displays, increasing product visibility and customer engagement during events.
- Resolved customer inquiries promptly, contributing to a high level of satisfaction and repeat business.
- Answered questions about store policies and addressed customer concerns.
Veterinary Technician
CityVet Mansfield
02.2021 - 01.2022
- Assisted veterinarians in examinations, treatments, and surgical procedures for diverse animal patients.
- Educated pet owners on post-operative care and preventative health measures for optimal pet wellness.
- Administered medications and vaccinations according to established protocols to maintain compliance with safety standards.
- Restrained animals to protect veterinarians from potential harm.
- Cleaned and disinfected exam areas, surgical equipment, and kennels to prevent diseases and control odors.
- Conducted diagnostic tests such as blood work, x-rays, and ultrasounds to aid in accurate diagnosis and treatment planning.
- Prepared surgical instrument packs and drapes for use in sterile environments by processing in autoclave.
- Educated clients on preventive care measures such as vaccination schedules, heartworm prevention, flea/tick control, dental hygiene, and nutrition guidelines.
- Monitored post-operative recovery processes for surgical patients closely to detect any complications early enough for prompt intervention.
- Provided thorough discharge instructions to clients following appointments or surgical procedures, ensuring clear understanding of medications, aftercare steps, and follow-up recommendations.
- Monitored vital signs and recorded health data to ensure accurate patient assessments.
- Provided exceptional customer service, addressing client concerns and answering questions about pet health and wellness.
- Scheduled appointments efficiently while prioritizing urgent cases appropriately based on severity of symptoms presented by pets.
- Streamlined workflow, ensuring accurate record-keeping and timely communication with clients regarding treatment plans.
Emergency Veterinary Assistant
Veterinary Emergency Group
- Assisted veterinary team in triaging emergency cases and providing immediate care to stabilize patients.
- Maintained accurate patient records, diligently documenting treatment plans and medical histories for future reference.
- Streamlined communication within the veterinary team by providing clear, concise updates on patient status and progress.
- Strengthened relationships with clients through compassionate communication about their pets'' conditions upon arrival and throughout their stay at the clinic.
- Improved patient outcomes with timely administration of medications and treatments as directed by veterinarians.
- Assisted veterinarian and technicians with exams, procedures and x-rays.
- Assisted in life-saving procedures, effectively collaborating with the veterinary team to provide optimal care for critically ill animals.
- Processed new patients and updated client records with key information using standardized registration systems and encrypted databases.
- Collaborated with veterinarians to ensure accurate administration of medications and treatments per established protocols.
Non-credentialed Technician/Certified Veterinary Assistant
VCA Love Field Animal Hospital
- Daily animal husbandry duties including administration of vaccines, medications, pre-anesthesia medications, preventative medications, and client education on animal health and wellbeing. I assisted with surgeries including spays and neuters. I performed dental cleanings and radiography for patients as well as induced them for dentals and cared for them post cleaning/surgery. Among my other duties was inventory and safety auditing, reception cross training and appointment setting, kennel technician duties(feeding, walking, bathing, sanitary grooming and nail trims/anal gland expression), taking TPRs for patients, gathering medical records for patients and other hospitals for faxing, adhering to HIPPA and OSHA guidelines, ensuring safe animal handling of fractious and non fractious animals, and client education on pet nutrition and preventative care. Continuing education provided by the hospital was completed every time it was presented. I was in a tier program to earn my Licensed Veterinary Technician degree while accruing credit hours OTJ.
Education
Ordained Minister - Religious Studies
Universal Life Church
Modesto, CA11-2024
Certified Veterinary Assistant program - undefined
University of Texas at Arlington Department of Enterprise Development
Arlington, TX04.2017
High School Diploma - General, Theatre Arts, Music
Granbury High School
Granbury, TX01.2011
Skills
- Professional telephone communication
- Sales proficiency in cannabis products
- Skilled in home administration
- Detail-oriented inventory control
- Organizational planning skills
- Proficient in client relations
- Proven leadership experience
- High efficiency and accuracy
- Innovative problem-solving
- Expert in client advisory services
- Livestock management
- Animal healthcare management in challenging situations
- Facilitating surgical and dental care for animals
- Proficient in fostering team cohesion
- Customer assistance
- Customer service
- Cash handling accuracy
- Attention to detail focus
- Flexible schedule adaptability
- Organizational skills development
- Basic math skills application
- Relationship building
- Computer literacy fundamentals
- POS systems
- Product support
- Conflict resolution
- Effective communication
- Seasonal promotion knowledge
- Financial records oversight
- Sales target achievement
- Ability to lift 40 pounds
- Basic mathematics
- Exceeding customer expectations
- Building customer loyalty
- Store policies and procedures
- Microsoft applications proficiency
- Speech clarity
- Customer needs assessment
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Supervised team of 35 staff members.
- Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
- Customer Follow-up - Ensured that customers were satisfied with company products and services by doing purchase follow-up calls.
- Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
- Collaborated with team of 35 in the development of Political Advertisements.
- Elector for State of Texas in 2020 Presidential Election
Certification
- Certified Veterinary Assistant, VCA Animal Hospitals - April 2016- October 2017
- Ordained Minister, Universal Life Church - November 2024
Languages
English
Native or Bilingual
Spanish
Limited Working
Dutch
Elementary
Timeline
Lodging Lead
Ellis County Pet Resort
06.2025 - 10.2025
Story Teller
Center for American Progress
08.2024 - 11.2024
Story Teller
Attn: Media
03.2024 - 08.2024
Store Associate
CBD American Shaman
02.2022 - 09.2023
Veterinary Technician
CityVet Mansfield
02.2021 - 01.2022
Non-credentialed Technician/Certified Veterinary Assistant
VCA Love Field Animal Hospital
Certified Veterinary Assistant program - undefined
University of Texas at Arlington Department of Enterprise Development
High School Diploma - General, Theatre Arts, Music
Granbury High School
Emergency Veterinary Assistant
Veterinary Emergency Group
Ordained Minister - Religious Studies
Universal Life Church