Carolyn Schaller
Fairfield
Summary
Dynamic Office Manager at Cure Solutions with proven expertise in enhancing workflow and productivity. Recognized for exceptional organizational skills and staff management, successfully onboarding new employees and resolving billing discrepancies. Acknowledged for delivering outstanding customer service as a top performer at American General Financial Services, consistently meeting loan targets.
Experienced with office administration, including managing daily operations and ensuring smooth workflows. Utilizes organizational and leadership skills to maintain efficiency and support team productivity. Knowledge of office software, scheduling, and resource allocation to drive operational success.
Overview
21
21
years of professional experience
Work History
Office Manager
Cure Solutions
05.2010 - Current
- Coordinated office operations to enhance workflow and productivity, by auditing timesheets trouble tickets and escalations to ensure issues are resolved in a timely fashion.
- Handled sensitive employee and client information with discretion, maintaining confidentiality of company documents and personnel records.
- Assisted in the recruitment process, conducting interviews and onboarding new employees. Updated training manuals and procedures while training new hires.
- Resolved inventory and billing discrepancies by researching agreements, invoices and trouble tickets.
- Oversaw client relationships, ensuring quality service and compliance with agreements.
- Completed weekly payroll for 9 employees.
- Delegated tasks and trouble ticket to technicians and office staff
Customer Service Account Specialist
American General Financial Services
04.2005 - 11.2008
- Delivered exceptional customer service by identifying clients financial needs. Upselling our retail clients to branch loans for home improvements, line of credit and personal loans.
- Processed payments, insurance claims and collections on delinquent accounts.
- Managed high volume of inbound calls, maintaining a professional demeanor and ensuring timely resolution of concerns and soliciting new loans.
- Earned recognition as a top performer within our branch, Consistently meeting my monthly loan target.
Education
Bachelor of Arts - Business Administration And Management
Buena Vista University
Storm Lake, IA10-2010
Associate of Arts - Business Management
Indian Hills Community College
Ottumwa, IA05-2005
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Scheduling and calendar management
- Staff management
- Staff hiring
- Employee training
- Project management
Timeline
Office Manager
Cure Solutions
05.2010 - Current
Customer Service Account Specialist
American General Financial Services
04.2005 - 11.2008
Bachelor of Arts - Business Administration And Management
Buena Vista University
Associate of Arts - Business Management
Indian Hills Community College