Carolyn Scheaffer
Billings,MT
Summary
Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.
Overview
8
8
years of professional experience
Work History
C.N.A
Parkside Care and Rehab.
Billings, MT
06.2020 - 08.2020
- Provided assistance with activities of daily living, including bathing, dressing and grooming.
- Assisted patients in ambulation and transfers using proper body mechanics.
- Performed vital sign assessments, such as taking blood pressure and temperature.
- Documented patient care services by charting in designated areas.
- Reported changes in patient conditions to registered nurse or physician.
- Answered patient call lights promptly and responded to requests appropriately.
- Assisted with range of motion exercises and other rehabilitative activities per physician orders.
Customer Service Representative
Hardin Express
Hardin, MT
10.2012 - 06.2016
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Performed administrative tasks such as filing paperwork, updating databases and generating reports.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Educated customers on special pricing opportunities and company offerings.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Upheld quality control policies and procedures to increase customer satisfaction.
Assist. Kitchen Helper and Custodian
Hardin School District 17H&1
Hardin, MT
09.2012 - 06.2016
- Cleaned and sanitized work areas, equipment, utensils, dishes and silverware.
- Assisted cooks in preparing ingredients for meals.
- Stocked kitchen with necessary supplies such as food, paper goods and cleaning products.
- Transported bulk foods from storage to cooking areas.
- Organized walk-in coolers and freezers.
- Unloaded deliveries of food and supplies.
- Disposed of garbage according to health code regulations.
- Swept and mopped floors in the kitchen area.
- Followed all safety protocols while operating kitchen equipment including slicers, mixers and grinders.
- Prepared salads, desserts, appetizers and other cold items.
- Delivered prepared meals to other departments within the facility or catered events outside the facility.
- Ensured that all temperatures were at proper levels for safe food handling.
- Labeled containers with date before storing food in refrigerators or freezers.
- Maintained detailed records of inventory used on a daily basis.
- Cleaned ovens and grills after each use according to established procedures.
- Sanitized dishwashing machines between uses.
Education
GED -
Hellgate High School
Missoula, MT06-1991
Skills
- Feeding Assistance
- Complex Problem-Solving
- Toileting assistance
- Maintaining confidentiality
- Paperwork Processing
- Office equipment proficiency
- Technical Support
- Store maintenance
- Clerical Support
- Microsoft Excel
- Receiving support
- Staff Training
- Problem-solving abilities
- Positive and professional
- Active Listening
- Shipping and receiving understanding
- Reading Comprehension
- Service Upselling
- In-store support
- Multi-Task Management
Timeline
C.N.A
Parkside Care and Rehab.
06.2020 - 08.2020
Customer Service Representative
Hardin Express
10.2012 - 06.2016
Assist. Kitchen Helper and Custodian
Hardin School District 17H&1
09.2012 - 06.2016
GED -
Hellgate High School