CAROLYN SHEA
Oneonta,NY
Summary
Seasoned Store Lead Manager with in-depth knowledge of store operations, sales strategies, and team leadership. Noted for driving revenue growth, maintaining high customer satisfaction levels, and implementing effective staff training programs. Strengths include strategic planning, problem-solving skills, product merchandising management, and ability to motivate teams towards achieving business goals. Proven track record of improving workflows and overall store performance in previous roles.
Overview
3
3
years of professional experience
Work History
Store Lead Manager
Shoe Carnival
Elizabethtown, KY
01.2024 - 08.2024
- Developed strategies to increase customer engagement and satisfaction levels.
- Performed cash handling duties such as balancing registers at end of shift or processing refunds and exchanges.
- Supervised daily operations of the store, ensuring that all areas are functioning properly and efficiently.
- Responsible for managing store operations, including customer service and sales staff.
- Managed customer complaints by providing prompt resolution solutions.
- Reviewed employee attendance records on a weekly basis to identify any patterns of absences or tardiness issues.
- Conducted regular audits of merchandise displays to ensure they were neat and organized.
Key Holder Supervisor
Five Below
Elizabethtown, KY
11.2022 - 11.2023
- Greeted customers and engaged in conversation to assess needs
- Cleaned and organized sales floor in accordance with company merchandising standards
- Explained products and services to help customers make informed decisions
- Replenished sales floor shelves and assisted customers with alternatives for out-of-stock items
- Maintained a clean and organized store environment that met all safety standards
- Managed employee attendance records and monitored adherence to policy.
- Conducted regular team meetings to discuss progress and challenges.
- Analyzed weekly sales reports to identify trends or issues.
- Performed daily cash management duties including deposits, audits.
- Supervised cashiers during peak hours of operation.
Retail Sales Associate
Feeders Supply
Elizabethtown, KY
04.2021 - 09.2021
- Greeted customers and engaged in conversation to assess needs
- Exchanged merchandise for customers and accepted returns
- Recommended, select, and help locate and obtained merchandise based on customer needs and desires
- Arranged and display merchandise to promote sales
Education
High School Diploma -
John Hardin High School
Elizabethtown, KY05.2022
Agribusiness Operations
John Hardin High School
Elizabethtown, KY04-2022
Animal Science
John Hardin High School
Elizabethtown, KY04-2022
Skills
- Customer Assistance
- Time Management
- Retail Sales
- Self-Checkout Assistance
- Teamwork and Collaboration
- Engaging with Diverse Customers
- Store maintenance
- Employee Training
- POS Systems
- Customer Service Management
- Store operations oversight
- Loss Prevention Procedures
Timeline
Store Lead Manager
Shoe Carnival
01.2024 - 08.2024
Key Holder Supervisor
Five Below
11.2022 - 11.2023
Retail Sales Associate
Feeders Supply
04.2021 - 09.2021
High School Diploma -
John Hardin High School
Agribusiness Operations
John Hardin High School
Animal Science
John Hardin High School
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