Hi, I’m
Carolyn Shove-Forrest
Joplin,MO
Summary
Seasoned Operations Manager and talented leader with over 15 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach.
Overview
20
years of professional experience
1
Certification
Work History
Multi-Craft Contractors
Operations Manager
07.2017 - Current
Job overview
- Trained new employees on proper protocols and customer service standards.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Trained and guided team members to maintain high productivity and performance metrics.
- Developed systems and procedures to improve operational quality and team efficiency.
- Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Intelligrated Systems/Honeywell INC.
Project Manager
02.2012 - 05.2017
Job overview
- Reported regularly to managers on project budget, progress and technical problems.
- Met project deadlines without sacrificing build quality or workplace safety.
- Achieved project deadlines by coordinating with contractors to manage performance.
- Developed and implemented project plans and budgets to ensure successful execution.
- Coordinated with cross-functional teams to resolve project issues and mitigate risks.
- Monitored project progress, identified risks and took corrective action as needed.
- Negotiated and managed third-party contracts related to project deliverables.
Self-employed
Domestic Engineer
09.2008 - 04.2012
Job overview
- Answered telephone and doorbell, took messages, and relayed information to owner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Secured locks and entryways to prevent unauthorized access by persons not approved by owners.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Adhered to professional house cleaning checklist.
- Occupied personal residences to maintain security of property and oversee necessary business and repair transactions during temporary absence of owner.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Home Depot
Operations Manager
12.2002 - 09.2008
Job overview
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Implemented business strategies, increasing revenue and effectively targeting new markets.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Developed and implemented strategies to maximize customer satisfaction.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Education
The University of Phoenix
Bachelor of Arts from Business Management
05.2024
Skills
- Leadership
- Client Relations
- Negotiation
- Multi-Site Operations
- Excel
- Auditing
- Inventory
- Microsoft Project
- Interpersonal Communications
Certification
- ISO certified auditors - Certified 2022
- OSHA 10- Certified 2020
Timeline
Operations Manager
Multi-Craft Contractors
07.2017 - Current
Project Manager
Intelligrated Systems/Honeywell INC.
02.2012 - 05.2017
Domestic Engineer
Self-employed
09.2008 - 04.2012
Operations Manager
Home Depot
12.2002 - 09.2008
The University of Phoenix
Bachelor of Arts from Business Management
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