Carolyn Smith
Jacksonville,FL
Summary
Dynamic Housing Counselor with Jacksonville Housing Authority, skilled in case management and effective communication. Successfully negotiated leases, ensuring affordable housing for clients while educating them on tenant rights. Proficient in fair housing regulations and eviction prevention, dedicated to empowering residents through informed decision-making and support.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Housing Counselor
Jacksonville Housing Authority
Jacksonville, FL
06.2007 - Current
- Maintained accurate records and reports of program activities to support efficient operations.
- Responded promptly to resident inquiries regarding rights under applicable laws.
- Negotiated leases between landlords and tenants to secure affordable rental units.
- Advised clients on tenant rights in compliance with local regulations.
- Managed confidential client records, including case notes and financial documents.
- Oversaw residential tenancy agreements for renewal or termination per program guidelines.
- Communicated with housing managers and rental agencies on behalf of clients.
- Educated clients on lease terms and rental agreements.
Skills
- Case management and record keeping
- Customer service and effective communication
- Problem solving and time management
- Lease agreement review and income verification
- Section 8 guidance and housing choice vouchers
- Fair housing regulations and tenant rights
- Eviction prevention and affordable housing
Certification
- Certificate of Customer Commendation
- Certificate of Completion in PIH/EIV Training Program; Refinement of Income and Rent Rule
- HCV Rent Calculation Certification
- Fair Housing Certification
Languages
English
Professional
Timeline
Housing Counselor
Jacksonville Housing Authority
06.2007 - Current
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