Carolyn Smith
Harrison,AR
Summary
Dynamic professional with a proven track record at FedEx Ground, excelling in package handling and safety protocols.
Demonstrated strong team collaboration and critical thinking skills, achieving reduced damage rates and improved workflow efficiency.
Passionate about customer satisfaction and adept at training and mentoring staff to enhance overall performance.
I’m consistently recognized for my strong work ethic and leadership potential by supervisors and management.
I’m frequently asked by new hires for advice on how to safely and accurately handle loading and unloading procedures.
I’m outgoing with well-honed organizational, labor and teamwork skills.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
7
7
years of professional experience
Work History
Package Handler
FedEx Ground
Harrison, AR
11.2024 - Current
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Assembled, sealed, and loaded packages into correct trucks.
- Used hand-held scanners and physical logs to accurately track item movements.
- Proved successful working within tight deadlines and a fast-paced environment.
- Verified correct labels and accurate shipping information on packages to avoid shipping to wrong addresses.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Stored and secured packages in designated areas to prevent damage and theft.
- Improved workflow efficiency, organizing workstations for optimal access to materials and tools.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Assistant Manager
Hutches Hot Chicken
Harrison, AR
03.2024 - 10.2024
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
- Facilitated clear communication between employees and upper management through regular meetings and updates.
- Coordinated with vendors to ensure timely delivery of products and resolve any supply chain issues.
- Coached new employees, ensuring smooth onboarding process and quicker adaptation to their roles.
- Improved customer satisfaction by resolving complaints and inquiries promptly.
- Analyzed sales data to identify trends and adjust inventory orders accordingly.
- Coordinated with vendors for timely inventory replenishment, ensuring product availability.
- Negotiated with suppliers to secure better pricing, reducing operational costs.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
Shift Manager
Noodles and Company
Geneva, IL
02.2019 - 11.2023
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Worked closely with team members to schedule breaks and shifts to meet state regulations.
- Excelled in every store position and regularly backed up front-line staff.
- Collaborated with other Shift Managers to maintain consistency in policies enforcement across all shifts, fostering a cohesive workplace culture.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
- Cooperated with coworkers to improve customer experience and manage storefront.
- Exercised composure under pressure and in escalated customer service scenarios.
- Handled emergency situations with a calm demeanor, ensuring the safety of both customers and employees during critical incidents.
- Tracked receipts, employee hours, and inventory movements.
- Managed employee schedules to ensure adequate coverage during peak hours, resulting in a smoother workflow.
- Ensured strict adherence to safety guidelines, reducing workplace accidents and incidents significantly over time.
- Provided ongoing coaching to team members in order to drive continuous improvement in their performance levels consistently over time.
- Maximized profitability by monitoring labor costs closely, optimizing staff deployment based on expected customer traffic patterns.
- Conducted regular staff meetings to communicate targets and operational updates, keeping team well-informed and aligned.
- Enhanced team performance with motivational strategies, leading to more cohesive and productive workforce.
- Led by example, demonstrating strong work ethic and commitment to excellence, inspiring staff to achieve their best.
- Ensured smooth operation of shifts by effectively managing staff schedules, leading to enhanced team productivity.
Education
Kaneland High School
Maple Park, IL04.2021
Skills
- Heavy lifting
- Team collaboration
- Warehouse safety
- Package unloading
- Packaging
- Adaptable to change
- Loading and unloading
- Stacking packages
- Workplace cleanliness
- Label reading
- Fragile item handling
- Truck loading
- Truck loading and unloading
- Shipping and receiving
- Maintaining equipment
- Record keeping
- Physical stamina
- Package scanning
- Physical strength and stamina
- Material handling
- Safety precautions
- Labeling and boxing
- Warehouse operations
- Critical thinking
- Decision-making
- Team management
- Inventory control and record keeping
- Customer engagement
- Staff management
- Point of sale (POS) system operation
- Passion for customer satisfaction
- Organization and prioritization
- Staff scheduling
- Customer loyalty
- Business operations expertise
- Conflict resolution techniques
- Pre-shift walk-through
- Menu pricing
- Restaurant operations management
- Stable work history
- Employee schedule management
- Kitchen oversight
- Personnel recruiting
- Customer service
- Team leadership
- Staff supervision
- Training and onboarding
- Money handling
- Collaboration and teamwork
- Employee supervision
- Conflict resolution
- Supply ordering and management
Timeline
Package Handler
FedEx Ground
11.2024 - Current
Assistant Manager
Hutches Hot Chicken
03.2024 - 10.2024
Shift Manager
Noodles and Company
02.2019 - 11.2023
Kaneland High School