Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Carolyn Soltau

Ave Maria,FL

Summary

Energetic financial services professional highly effective at working with clients of all levels and backgrounds. Friendly and personable with adaptable approach. Over 25 years of success supporting client financial goals through astute financial guidance. Dedicated and organized individual with outstanding relationship-building and problem-solving skills. Driven to exceed expectations and operate effectively in fast-paced, high-pressure environments. Self-motivated team player adept at cultivating partnerships and building lasting relationships across all demographics and management levels. Dynamic and reliable with exceptional customer service and communication skills.

Overview

32
32
years of professional experience

Work History

Senior Universal Banker

Synovus Bank
Naples, FL
02.2023 - Current
  • Ensured compliance with all applicable laws and regulations regarding financial transactions.
  • Reviewed accounts for signs of fraud and turned over details to law enforcement officials.
  • Perform special services for customers, ordering bank cards and checks.
  • Prepare official checks for customer and internal bank needs.
  • Leverage customer service and sales abilities to consistently meet performance goals.
  • Manage escalations with polite service, knowledgeable support and unsurpassed professionalism to satisfy needs and protect bank reputation.
  • Educate customers on options for managing financial transactions by leveraging technology, tools and resources.
  • Identify financial needs of customers and presented appropriate product and service options.
  • Modify opened and closed customer accounts.
  • Resolve discrepancies concerning customers' accounts, improving client satisfaction.
  • Advise customers on bank products, services and financial planning options.
  • Adhere to strict confidentiality protocols to maintain safety of customer and bank information.
  • Collaborate with mortgage and wealth management partners to assist customers with specialized needs.
  • Complete thorough and accurate documentation for money movements, deposits or withdrawals.
  • Address inquiries from clients and department team members.

Mortgage Loan Officer

Norcom Mortgage
Weston, FL
06.2022 - 01.2023
  • Analyzed applicants' financial status, credit and property evaluations to determine feasibility of granting loans.
  • Complied applications and paperwork and double-checked for accuracy.
  • Submitted applications to credit analysts.
  • Developed and maintained relationships with local real estate agents.
  • Informed customers of application deadlines, approvals and denials.
  • Educated customers regarding actions and strategies for debt repayment.
  • Gathered client debt, credit and income information to determine loan eligibility.

Senior Financial Consultant

PNC Bank
Plantation, FL
06.2011 - 05.2022
  • Consulted with clients to assess and meet short- and long-term financial goal.
  • Developed and deepened relationships with new and existing clients to advance progress and improve business.
  • Proactive sales conversations through internal and outbound interaction with a sales process including outbound calling thru service to sales by appointment setting and effective lobby engagement.
  • Generate leeds for cross selling opportunities for Home Equity lines, Home Equity Loans, personal line of credit and mortgage referrals to our MLO.
  • A full PNC conversation with every client interaction to identify appropriate PNC solutions, such as investment planning , retirement and loan solutions.
  • Educate customers on options for managing financial transactions by leveraging technology tools and resources.
  • Apply product and procedure knowledge to identify mitigate and solve customer problems effectively to maintain customer loyalty.
  • Manage risk through adherence to policies and procedures.

Senior Relationship Banker

Royal Bank of Canada, RBC
Hollywood, FL
03.2008 - 06.2011
  • Adhered to bank and legal guidelines for reporting, loan approvals and money handling.
  • Advised customers on bank products, services and financial planning options.
  • Modified, opened and closed customer accounts.
  • Completed thorough and accurate documentation for money movements, deposits or withdrawals.
  • Completed outbound calls to customers and cold called on business in the area to grow and maintain the relationship and acquire new relationships.
  • identified opportunities to help clients with more complex needs such as mortgage referrals, Home Equity lines, Home Equity Loans, Personal line of credits, Private Banking and Business Banking referrals.
  • Completed loan servicing procedures to assess compliance with bank and regulatory terms and conditions.
  • Attended local gatherings and networking events as bank representative to establish community relations and generate potential customer leads.
  • Addressed inquiries from clients and department team members.

Personal Banker

First Union AKA Wachovia Bank
Sunny Isles, FL
07.1992 - 12.2006
  • Expanded customer relationships by maintaining regular follow-up processes and rapport.
  • Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
  • Helped customers open and close accounts, apply for loans and make sound financial decisions.
  • Partnered with loan and mortgage officers and financial advisors to provide clients with optimal financial solutions.
  • Developed highly productive teams to support branch operations and cultivate customer satisfaction.
  • Promoted diverse array of financial products by continuously acquiring new industry knowledge.
  • Advised clients on bank services for their needs with loans and credit cards.

Education

High School Diploma -

Northwest Christian Academy
Miami, FL
05.1987

Skills

  • Home Equity Loan and Line Plans
  • Planning for Retirement
  • Developing Financial Plans
  • Mortgage Referrals
  • Wealth Management Referrals
  • Investment Referrals
  • Assessing fraud potential

Affiliations

  • Certified Women in Business Advocate.
  • PNC 2021 and 2022 All Star Award, Awarded to Top Performers for Sales and Service.

Timeline

Senior Universal Banker

Synovus Bank
02.2023 - Current

Mortgage Loan Officer

Norcom Mortgage
06.2022 - 01.2023

Senior Financial Consultant

PNC Bank
06.2011 - 05.2022

Senior Relationship Banker

Royal Bank of Canada, RBC
03.2008 - 06.2011

Personal Banker

First Union AKA Wachovia Bank
07.1992 - 12.2006

High School Diploma -

Northwest Christian Academy

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Carolyn Soltau