Carolyn Staley

• Applied administrative knowledge and courtesy to explain procedures and services to patients.
• Engaged with patients to provide requested information.
• Responded to all incoming inquiries from patients and physicians; directing message to appropriate personnel when necessary.
• Compiled and maintained patient medical records to keep information complete and up-to-date.
• Provided excellent customer service to patients and medical staff. Frequently praised for customer service from patients.
• Review completed sleep studies to determine if patients meet qualifications for insurance coverage.
• Prepare and provide physicians with accurate CPAP prescriptions.
• Expertise in working with programs such as Brightree, AR Dashboard processing, IntakeQ, CloudPat, AirView, Athena Health, Adobe, Microsoft Word and Excel.
• Prepare financial estimates based upon each patients individual insurance polices.
• Provide patient's with financial consultations for insurance estimates.
• Use electronic filing system to accurately record documents.
• Fax medical records in accordance with California privacy and HIPAA laws.

• Collaborated with teaching staff to implement coordinated educational strategies and student support networks.
• Proctored quizzes, tests, and standardized examinations.
• Assisted students in ongoing projects and assignments in elementary subject field and conducted extra research to further understanding of topics.
• Organized and cleaned teaching areas after daily use to maintain high standards for returning teachers or other substitutes.
• Completed documentation of attendance, grades, and other required details.
• Took over class for regular classroom teacher, managing assignments, student needs, and recordkeeping.
• Implemented prepared lesson plans in established classrooms.

• Repeatedly requested as substitute teacher by teachers based on excellent past referrals and trusted performance.
• Followed classroom plans left by class teacher to continue student education and reinforce core concepts.
• Assisted students in mastering subject material and preparing for tests.
• Prepared objectives and outlines for courses of study by following curriculum guidelines or requirements of states and schools.
• Implemented classroom management techniques to maintain positive learning environment.
• Attended professional meetings, educational conferences or teacher training workshops to improve professional competence.
• Followed lesson plans designed by absent teachers.
• Kept students on-task with proactive behavior modification and positive reinforcement strategies.
• Supervised lunchroom and recess activities.

Prior to other jobs listed I taught in various capacities, while traveling with my family in the USAF. Exact details can be provided if necessary.

• Prepared materials for lessons, assignments, and assessments, and evaluated, corrected and graded student performance to identify gaps in skills or knowledge and set realistic goals.
• Worked one-on-one with students to determine strengths, weaknesses, and learning patterns.
• Built positive relationships with parents to involve families in educational process.
• Scheduled and directed field trips and hands-on activities to foster student learning and creativity.
• Established open communication and positive relationships with students, parents, peers, and administrative staff.
• Prepared and administered grade-specific tests and examinations regulated by school district to monitor students' growth and to report progress to parents.
• Designed and presented lesson plans in one or more academic subjects using variety of teaching techniques to appeal to various learning styles within assigned grade level.