Carolyn Steele
Conroe,TX
Summary
Results-driven professional seeking a challenging position of responsibility to leverage proven skills in project management and strategic planning, enhancing company success and operational efficiency.
Dynamic Marketing and Sales Management professional with extensive experience in Public Relations, Personnel Management, and Customer Service. Proven ability to establish rapport quickly and foster trust through excellent interpersonal skills. Skilled in planning and coordinating diverse projects and events, demonstrating strong analytical and organizational capabilities.
Overview
34
34
years of professional experience
Work History
Property Manager
Hilltop Residential
Magnolia, TX
10.2018 - Current
- Conducted periodic inspections of the property to ensure compliance with safety regulations and tenant requirements.
- Developed and implemented effective leasing strategies to maximize occupancy rates.
- Managed all maintenance requests from tenants in a timely manner.
- Established policies regarding tenant relations and enforcement of rules and regulations within the properties.
- Prepared monthly reports detailing financial performance data such as revenue growth, expenses incurred.
- Evaluated current staff members' performance levels in order to determine training needs or staffing changes if required.
- Handled resident complaints and expedited maintenance requests.
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.
- Facilitated tenant paperwork processing and verification.
Business Manager
Olympus Property
Houston, TX
03.2016 - 05.2017
- Responsible for the day to day operations of Tradewinds of Willowbrook, a 374- unit Class A property
- Plan, schedule and coordinate general maintenance repairs, or constructions projects for the property
- Market vacant apartments to prospective tenants through online advertising, leasing and others methods
- Reviews market rents to ensure we were inline with the current markets
- Increased NOI by 3%, showed a steady growth in occupancy, decreased delinquency to less than 1%
- Supervised a staff of nine employees, prepared yearly budgets, walked property to ensure that the property was safe, clean and running according to company standards
Property Manager
Steadfast Companies
Kingwood, TX
05.2014 - 12.2015
- Responsible for the day to day operations of Villas Of Kingwood, a 330 -unit Class A property
- Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for the property
- Solicit and analyze bids from contractors for repairs, renovations, and maintenance
- Market vacant apartments to prospective tenants through leasing agents, online advertising, or other methods
- Review rents to ensure that they are in line with current rental markets
- Prepared yearly budgets, direct and coordinate the activities of staff and evaluate their performance
Property Manager
CLMS Management Services
03.2011 - 10.2013
- Responsible for all aspects of the day-to-day operations of Roundhill Townhomes
- Duties included leasing, marketing, collecting rent, extensive customer service, organizing social events, overseeing maintenance and repairs
- The property was 38% occupied, 0% leased when I started and within 3 months I was able to bring the property up 49% occupied and 53% leased and climbing everyday
- I designed an 'Out of the Box' marketing plan for the property that included: raising revenue while keeping expenses down, setting goals for myself, maintenance staff that was attainable, resident retention was a high priority
- The property is now 92% occupied, 94% leased
Owner
Leasing Solutions Inc
Houston, TX
01.2007 - 03.2011
- My primary job was working with owners to set up contracts, recruiting, training and development of Leasing Specialists
- Create marketing plans for the properties that would enhance the amenities, showcase the property to raise the occupancy
- Set up goals that are attainable, create a budget and work within the boundaries
- Monitor weekly reports to ensure accuracies and deliver to Owners, Property Manager in a timely manner
Property Manager
Autumn Winds LLC
Anderson, IN
07.2004 - 11.2008
- Responsible for all aspects of day-to-day operations of Autumn Winds Apartments
- Duties included leasing, collections, marketing, customer service, overseeing maintenance and repairs, working with vendors
- I was able to implement rent increases and maintain a 90% occupancy while the city was suffering a high unemployment slump
Property Manager
Schlemmer Management Company
Greensburg, IN
02.2001 - 07.2004
- Responsible for all aspects of day-to-day operations of 210 unit apartment complex
- Duties included but not limited to leasing, collections, marketing, customer service, supervision of maintenance staff, working with vendors during construction
- Increased occupancy from 70% to 90% and put into place a new rate schedule to enhance the property's revenue
Marketing Supervisor
SEARS SIDING & WINDOWS
Houston, TX
07.1998 - 08.1999
- Responsible for the growth and development of Sears Siding and Windows in-store marketing program for Houston, Austin, San Antonio, Lubbock, and Amarillo, Texas
- This included recruiting, training, and development of productive sales personnel, development and implementation of marketing strategies, development of advertising, etc
Branch Marketing Manager
SEARS/AMERICAN MAGNETITE, INC.
Baton Rouge, LA
03.1997 - 06.1998
- Responsibilities and duties parallel to those listed above, except responsible for Baton Rouge and surrounding areas
Property Manager
THE FINGER COMPANIES
Houston, TX
12.1990 - 08.1995
- Responsible for all aspects of day-to-day operation of Tree Top Apartments, a 179-unit property
- Duties included leasing, collections, overseeing maintenance and repairs, bookkeeping/accounting, organization of parties and other social events, and extensive customer service
- Maintained an occupancy rate of 93% throughout tenure with company
Skills
- Organization and time management
- Leadership and team management
- Networking and relationship-building
- Property maintenance knowledge
- Lease administration
- Tenant relations
- Exceptional oral and written communication skills
- Financial management
References
Available Upon Request
Timeline
Property Manager
Hilltop Residential
10.2018 - Current
Business Manager
Olympus Property
03.2016 - 05.2017
Property Manager
Steadfast Companies
05.2014 - 12.2015
Property Manager
CLMS Management Services
03.2011 - 10.2013
Owner
Leasing Solutions Inc
01.2007 - 03.2011
Property Manager
Autumn Winds LLC
07.2004 - 11.2008
Property Manager
Schlemmer Management Company
02.2001 - 07.2004
Marketing Supervisor
SEARS SIDING & WINDOWS
07.1998 - 08.1999
Branch Marketing Manager
SEARS/AMERICAN MAGNETITE, INC.
03.1997 - 06.1998
Property Manager
THE FINGER COMPANIES
12.1990 - 08.1995
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