Overview
Work History
Skills
Timeline
Generic

Carolyn Steele

Conroe

Overview

14
14
years of professional experience

Work History

Community Manager

Hilltop Residential
Magnolia
10.2018 - 04.2025
  • Conducted periodic property inspections to ensure compliance with safety regulations and tenant needs.
  • Developed and implemented leasing strategies that maximized occupancy rates.
  • Managed maintenance requests from tenants, ensuring timely resolutions.
  • Established policies for tenant relations and enforcement of rules within properties.
  • Prepared monthly reports detailing financial performance, including revenue growth and expenses.
  • Evaluated staff performance levels to identify training needs or staffing adjustments.
  • Handled resident complaints while expediting maintenance requests for efficient resolution.
  • Coordinated with maintenance teams and contractors to ensure timely turnovers after move-outs.

Community Manager

Olympus Properties
Houston
03.2016 - 05.2017
  • Responsible for the day-to-day operations of Tradewinds of Willowbrook, a 374-unit Class A property.
  • Plan, schedule, and coordinate general maintenance repairs or construction projects for the property.
  • Market vacant apartments to prospective tenants through online advertising, leasing, and other methods.
  • Reviews market rents to ensure we are in line with the current market rates.
  • Increased NOI by 3%, showed a steady growth in occupancy, and decreased delinquency to less than 1%.
  • Coordinated resident events to foster a sense of belonging and community spirit.
  • Facilitated communication between residents and management for issue resolution.
  • Supervised a staff of nine employees.
  • Prepared yearly budgets.

Community Manager

Steadfast Management Company
Kingwood
05.2014 - 12.2015
  • Planned, scheduled, and coordinated general maintenance, major repairs, and remodeling or construction projects for the property.
  • Review rents to ensure that they are in line with current rental markets
  • Oversaw community maintenance requests to ensure timely follow-up and resolution.
  • Trained staff on customer service best practices for improved resident interactions.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Prepared yearly budgets.
  • Direct and coordinate the activities of staff, and evaluate their performance.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.

Community Manager

Clms Management
Houston
03.2011 - 12.2013
  • Oversaw community maintenance requests to ensure timely follow-up and resolution.
  • Responded to customer inquiries in a timely manner.
  • Collected rent and other types of payments from residents, keeping thorough reports on those paying on time and delinquent individuals.
  • Performed regular inspections on buildings, common areas and vacant units, identifying necessary repairs.
  • Gained tenant satisfaction by showing and renting units, processing move-ins, initiating leases, executing renewals, and handling move-outs.
  • Used communication, negotiation, and problem-solving skills to settle residents' disputes.
  • I designed an 'Out of the Box' marketing plan for the property that included raising revenue while keeping expenses down, setting goals for myself, and ensuring that the maintenance staff goals were attainable; resident retention was a high priority.

Skills

  • Organization and time management
  • Leadership and team management
  • Networking and relationship-building
  • Property maintenance knowledge
  • Lease administration
  • Tenant relations
  • Financial management
  • Supervision and leadership
  • Conflict resolution
  • Dependable and responsible

Timeline

Community Manager

Hilltop Residential
10.2018 - 04.2025

Community Manager

Olympus Properties
03.2016 - 05.2017

Community Manager

Steadfast Management Company
05.2014 - 12.2015

Community Manager

Clms Management
03.2011 - 12.2013

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Carolyn Steele