Carolyn Steers
Putnam Valley,NY
Summary
Dependable Veterinary Technician effective in managing operations. Successful in encouraging team members to work efficiently and meet production targets. Well-organized, self-motivated and knowledgeable about successful strategies for managing fast-paced work.
Overview
28
28
years of professional experience
Work History
Emergency Supervisor & Scheduling Coordinator
Guardian Veterinary Specialists
09.2022 - Current
- Supervised Technicians and Assistants on Emergency Staff
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues and adjusted policies to meet changing needs.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
- Identified individual employee's unique work styles and adapted management methods.
- Created and implemented Emergency protocols to effectively manage flow of department.
- Provided supportive link between external customers and internal operations.
- Streamlined operations of multiple departments within hospital.
Emergency Veterinary Technician
Guardian Veterinary Specialists
02.2019 - Current
- Triage incoming emergencies and obtaining vitals.
- Assisted veterinarian in running codes, critical cases and in-hospital care.
- Basic and advanced husbandry and nursing care.
- Venipuncture/Phlebotomy/Catheter Placement.
- Administer medications, vaccines, and treatments.
- Interacted with clients regarding animal health, questions and concerns, education on treatment protocol and general procedures.
- Processed financial transactions for clients.
- Administered prescribed injectable controlled substances, tranquilizers, sedatives, and injectable or inhalant anesthetics.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Comprehensive knowledge and experience in the Neurology and Internal Medicine specialty departments increasing triage knowledge to accurately asses patient and assist veterinarian on duty to transfer to specialty department.
- General Anesthesia/Recovery
Founder/Director
Oliver's Orphan Oasis
07.2014 - 07.2019
- Created organization's mission and vision statements for use by employees.
- Developed key operational initiatives to drive and maintain substantial business growth.
- Building and maintaining healthy partnerships between other rescue organizations, animal shelters, veterinary hospitals as well as volunteers and fosters.
- Maintaining safe, professional atmosphere with complete assessments in conjunction with trainers and veterinary specialists in order to develop appropriate plans for treatment, rehab and hospice as needed.
- Coordinate adoption events and fundraisers to maximize donor participation.
Business Development Specialist
LKS Insurance, Inc.
01.2015 - 04.2018
- Researching and prospecting leads to secure new business.
- Personal Assistant to President assisting with Board Member tasks.
- Creating professional proposals to be sent to existing/prospective clients.
- Expanded customer base by identifying needs, developing solutions and delivering client-centered products.
- Networked among local business and community organizations to develop leads and generate business.
- Developed business pipeline using cold and warm techniques.
Business Manager
Remodeling News Magazine
09.2003 - 09.2011
- Communicated with customers and vendors positively with particular attention to problem resolution.
- Oversaw office operations for organization by processing vital documentation, obtaining insurance verification and authorization for services.
- Implemented automation strategies for office operations, correspondence management, schedule coordination and recordkeeping.
- Enhanced and redefined organizational structure to maintain company's competitive edge across territories.
- Identified market product demands and customer trends to bring in new customers and retain existing ones for sustainable profits.
- Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Account Executive
Petry Media Corporation
01.1997 - 09.2003
- Built and strengthened relationships with new and existing accounts to drive revenue growth.
- Professional representation of 40 TV Stations nationwide.
- Creative execution of promotional/package opportunities for TV stations.
- Working directly with TV Stations to achieve maximum share goals.
- Initiate client contact in order to secure new business
Executive Assistant to VP of Human Resources
Petry Media Corporation
08.1997 - 08.1999
- Developed and executed HR policies and programs, workforce and job development, recruitment and hiring, compensation and benefits and employee and labor relations to build staff-focused human resources office culture.
- Maintained company compliance with local, state and federal laws, in addition to established organizational standards.
- Developed succession plans and promotion paths for staff.
- Devised hiring and recruitment policies for 300 employee company.
- Liaised between multiple business divisions to improve communications.
- Provided updates on HR policy changes to employees to satisfy compliance and state laws.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Educated employees on company policy and kept employee handbook current.
- Organized/Maintained personal calendars, travel and expenses for VP and Manager of Department.
Education
No Degree - English Language And Literature
Brooklyn College of The City University of New York
Brooklyn, NYSkills
- Office Management
- Medical Terminology
- Confidentiality Requirements
- Staff Training and Coordination
- Critical Thinking
- Customer Relationship Management
- Teamwork and Collaboration
- Conflict Resolution
- Employee Motivation
- Adaptable and Resilient
- High-Volume Environments
- Confidence and Drive
Timeline
Emergency Supervisor & Scheduling Coordinator
Guardian Veterinary Specialists
09.2022 - Current
Emergency Veterinary Technician
Guardian Veterinary Specialists
02.2019 - Current
Business Development Specialist
LKS Insurance, Inc.
01.2015 - 04.2018
Founder/Director
Oliver's Orphan Oasis
07.2014 - 07.2019
Business Manager
Remodeling News Magazine
09.2003 - 09.2011
Executive Assistant to VP of Human Resources
Petry Media Corporation
08.1997 - 08.1999
Account Executive
Petry Media Corporation
01.1997 - 09.2003
No Degree - English Language And Literature
Brooklyn College of The City University of New York
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