Carolyn Stice
Gillette
Summary
Dynamic and detail-oriented professional with extensive experience in maintaining cleanliness and organization at Holiday Inn Express Hotel Suites. Proven ability in kitchen cleaning and efficient organization, complemented by strong multitasking skills. Committed to enhancing guest satisfaction through exceptional service and meticulous attention to detail.
Diligent [Desired Position] with knack for maintaining cleanliness and order in diverse environments. Proven track record of delivering spotless results and contributing to pleasant atmosphere for clients. Demonstrated ability to efficiently use cleaning tools and products, while maintaining strong attention to detail and reliability.
Professional in hospitality and housekeeping management with proven track record of leading teams and ensuring top-tier cleanliness standards. Known for strong focus on team collaboration and achieving outstanding results. Reliable and adaptable, with expertise in scheduling, staff supervision, and quality control.
Experienced with conducting detailed inspections of pipelines to ensure integrity and safety. Utilizes advanced diagnostic tools to identify defects and potential issues. Knowledge of compliance standards and best practices, ensuring thorough and accurate inspections.
Experienced with providing attentive and friendly service in fast-paced environment. Utilizes strong communication skills to ensure guest satisfaction and smooth operation. Track record of maintaining clean, organized workspace and effectively managing multitasking duties.
Overview
17
17
years of professional experience
Work History
Cleaning Assistant
Casper Rental Agency
08.2023 - 03.2024
- Assisted in maintaining cleanliness of rental properties, ensuring a welcoming environment for guests.
- Performed routine cleaning tasks, including dusting, vacuuming, and sanitizing surfaces effectively.
- Adapted to various property layouts and cleaning requirements while following safety protocols.
- Collaborated with team members to complete cleaning assignments efficiently and on schedule.
- Utilized cleaning equipment and supplies properly to enhance operational effectiveness and safety.
- Mopped and vacuumed floors to remove residue and restore finished appearance.
- Used time management and efficient cleaning methods to meet deadlines.
- Wiped windows, tables and other surface areas to eliminate dust and residue and increase aesthetic value.
- Performed deep-cleaning tasks on carpets, upholstery, and hard floors using specialized equipment and techniques for optimal results.
- Met established regulatory and organizational guidelines mandating cleanliness.
Head Housekeeper
Holiday Inn Express Hotel Suites
11.2020 - 10.2021
- Assisted in maintaining cleanliness and organization of guest rooms and common areas
- Learned and applied safety protocols for handling cleaning chemicals and equipment
- Supported team in meeting daily housekeeping objectives and schedules
- Developed familiarity with inventory management for cleaning supplies and linens
- Collaborated with staff to ensure high standards of guest satisfaction were met
- Trained new housekeeping staff, ensuring adherence to high standards of cleanliness and professional conduct.
- Worked with front desk to respond promptly to all guest requests.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
- Collaborated with front desk personnel to address guest concerns promptly and courteously.
- Improved overall guest satisfaction by maintaining impeccable cleanliness and organization of all hotel areas.
Housekeeper
Parkway Plaza Hotel
04.2016 - 01.2018
- Maintained cleanliness and sanitation standards in guest rooms and common areas.
- Executed daily cleaning tasks efficiently, ensuring timely room turnover.
- Organized and restocked cleaning supplies to support operational needs.
- Collaborated with team members to enhance overall housekeeping efficiency.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Adapted quickly to changing priorities, maintaining high service quality under pressure.
- Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
Pipe Inspector
Tubascope
06.2014 - 02.2016
- Conducted thorough inspections of pipes to ensure compliance with industry standards and regulations.
- Collaborated with construction teams to identify potential issues and recommend corrective actions.
- Utilized inspection tools, including ultrasonic thickness gauges and visual inspection equipment, for accurate assessments.
- Documented inspection findings and generated detailed reports for project management review.
- Enhanced pipeline safety by conducting thorough inspections and identifying potential risks.
- Examined products for imperfections and defects.
- Followed standard operating procedures for inspections and tests.
- Monitored product quality at all stages of production process.
- Repaired faults, reassembled products, and completed additional tests.
Crew Member
Arbys Resturant
11.2010 - 06.2012
- Delivered exceptional customer service by efficiently processing orders and addressing inquiries.
- Maintained cleanliness and organization of dining and kitchen areas to ensure compliance with health standards.
- Collaborated with team members to optimize workflow during peak hours, enhancing service speed and efficiency.
- Trained new crew members on food preparation techniques and company policies to foster a cohesive team environment.
- Resolved customer complaints promptly to maintain high satisfaction levels and repeat business.
- Worked front counter, drive-thru and other areas.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
- Collaborated with fellow crew members for seamless shift transitions, ensuring smooth operations throughout the day.
Wait Staff Member
JC Burger and Catering
07.2008 - 12.2010
- Delivered exceptional customer service, ensuring guest satisfaction and repeat visits.
- Managed multiple tables efficiently during peak hours to optimize service flow.
- Trained and mentored new staff on menu knowledge and service protocols.
- Collaborated with kitchen staff to ensure timely and accurate order delivery.
- Developed rapport with regular customers, fostering loyalty and enhancing team performance.
- Resolved customer complaints promptly, contributing to positive dining experiences and retention efforts.
- Cultivated warm relationships with regular customers.
- Demonstrated excellent multitasking abilities by managing multiple tables simultaneously without sacrificing quality of service.
- Collaborated with kitchen staff to ensure accurate order preparation and timely delivery of dishes to guests.
- Contributed to increased sales by upselling menu items and suggesting daily specials to guests.
- Accurately managed cash transactions while handling high-volume shifts, ensuring balanced registers at the end of each shift.
- Displayed extensive knowledge of menu offerings and ingredients, allowing for informed recommendations to diners with dietary restrictions or preferences.
Sales Associate
Iris Theather
03.2009 - 08.2010
- Developed strong customer relationships to enhance loyalty and repeat business.
- Executed product presentations to drive sales and educate customers on features.
- Managed inventory levels to ensure product availability and minimize stockouts.
- Trained new associates on sales techniques and customer service protocols.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Janitoral
Mountain View Elementary School
08.2007 - 06.2008
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Organized and detail-oriented with a strong work ethic.
- Paid attention to detail while completing assignments.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
GED -
Casper College
Casper WY09-2007
Skills
- Kitchen cleaning
- Carpet cleaning
- Waste disposal
- Window cleaning
- Pressure testing procedures
- Visual inspection expertise
- Customer service focus
- Strong multitasking
- Efficient organization
Timeline
Cleaning Assistant
Casper Rental Agency
08.2023 - 03.2024
Head Housekeeper
Holiday Inn Express Hotel Suites
11.2020 - 10.2021
Housekeeper
Parkway Plaza Hotel
04.2016 - 01.2018
Pipe Inspector
Tubascope
06.2014 - 02.2016
Crew Member
Arbys Resturant
11.2010 - 06.2012
Sales Associate
Iris Theather
03.2009 - 08.2010
Wait Staff Member
JC Burger and Catering
07.2008 - 12.2010
Janitoral
Mountain View Elementary School
08.2007 - 06.2008
GED -
Casper College