Carolyn Stirrett

Medical Records Custodian

Assign New Cases to Attorneys

Call each client and welcome them to the firm and answer any questions they may have.

Going to the portal and send an email so that they may follow their case in real time.

• Maintained a clean and organized workspace, promoting a welcoming environment for customers.
• Set up new sales displays each week with fresh merchandise.
• Performed cash, card, and check transactions to complete customer purchases.
• Answered product questions using knowledge of sales and store promotions.

Home Maker

• Improved student proficiency by implementing hands-on activities and real-world scenarios in the medical assistant program.
• Increased student satisfaction with course content by updating instructional materials to reflect current medical practices and industry trends.
• Established a positive classroom environment that promoted open communication, mutual respect, and active participation from all students.
• Reduced dropout rates by providing continuous support, guidance, and encouragement to struggling students.

• Answered telephone calls to offer office information, answer questions, and direct calls to staff.
• Reduced wait times for patients by effectively coordinating with healthcare providers on scheduling adjustments.
• Participated in ongoing training opportunities to stay current on industry trends, best practices, and new technologies related to appointment scheduling processes.
• Improved communication between the front desk and clinical staff by providing accurate, up-to-date appointment information.
• Contributed to office efficiency by accurately entering and updating patient information in electronic health record systems.
• Promoted a positive office culture through clear communication, collaboration, and mutual respect among team members during all aspects of appointment scheduling tasks.
• Managed complex schedules for multiple healthcare providers, ensuring timely patient care and provider availability.

• Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
• Kept front office clean and well-organized to keep areas presentable for guests and maximize professional appeal.
• Served as liaison between management and staff, effectively resolving conflicts and fostering positive relationships.
• Transferred and directed phone calls, guests, and mail to correct staff members.
• Records Custodian
• In charge of Referrals and overseeing billing on a daily basis
• Ordering Office Supplies

• Triaged patients in-person and via telephone to help optimize clinical resources.
• Kept medical office supplies adequately stocked by anticipating inventory needs, placing orders and monitoring office equipment.
• Cross-trained in front-office procedures to back up reception staff.
• Created new patient charts and scanned documentation before and after appointments into EHR system.
• Scheduling Appointments
• Accept and post payments to patient accounts
• Assist Doctor by placing patient on various treatments