Summary
Overview
Work History
Education
Skills
Technical Experience
References
Timeline
AdministrativeAssistant

CAROLYN STOVEKEN

Lakeside,CA

Summary

Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Relevant experience and education in quality management, strategic management, and human resources information systems. Demonstrated success in job stability and promotion. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

16
16
years of professional experience

Work History

HUMAN RESOURCES ANALYST

County of San Diego
San Diego, CA
10.2022 - Current
  • Process, audit, adjust, and confirm payroll for all County employees
  • Process and review accuracy of all payroll data and resolve discrepancies
  • Review and articulate amendments and proposed new ordinances and their effect on payroll
  • Enter updates into payroll system; run test cases to ensure proper functionality
  • Update procedures as inefficiencies are discovered; as laws, policies, and processes change
  • Work with team to create upgrade goals and determine potential projects
  • Work with other departments including HR, Benefits, Risk Management, and Labor Relations as well as external entities with routine processes and various projects
  • Provide documentation to departments and external entities as needed
  • Assist a diverse office staff in decision-making and provide guidance daily.
  • Developed and maintained HR databases, spreadsheets, and other tracking systems.
  • Assisted in the recruitment process by coordinating interviews with hiring managers and candidates.
  • Assessed employee training needs and implemented appropriate solutions to ensure compliance with company policies and procedures.
  • Provided guidance on career development opportunities for employees.
  • Created communication materials for new hire onboarding processes.
  • Collaborated with senior management on developing effective strategies to optimize staff productivity.
  • Oversaw payroll processing activities including timesheets, leave requests, taxes, deductions.
  • Monitored compliance with labor laws regarding wages, overtime pay, vacation time off, sick days.
  • Worked with business partners and HR team members to identify and implement enhancements.
  • Supported HR operations with knowledgeable technical troubleshooting and support.
  • Sourced, qualified and conducted screening interviews with job candidates.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Interpreted and explained human resources policies, procedures or regulations.

HUMAN RESOURCES SPECIALIST

County of San Diego
San Diego, CA
01.2022 - 10.2022
  • Train and supervise multiple staff
  • Provide guidance to superiors on how to hire, train, and organize administrative staff
  • Update desk aids for trainings of various office procedures
  • Take on additional biweekly payroll processes as needed and assisted PeopleSoft analyst team
  • Assist with audits and testing through PeopleSoft
  • Audit adjustments made in employee record systems
  • Complete adjustments and updates to payroll-related processes in multiple employee systems
  • Audit payroll reports to ensure accuracy of deductions and taxes
  • Complete transfers and deposits through Oracle EBS
  • Complete special assignments requiring data collection, statistical methodology, and analysis
  • Decipher Compensation Ordinance, Memoranda of Agreements, and California Codes as they relate to Payroll and Human Resource rules, provisions, and procedures
  • Assist with trainings of Departmental HR and Payroll staff.
  • Provided guidance to managers on disciplinary action and performance management.
  • Created training materials for new hires and provided orientation sessions.
  • Ensured compliance with all federal and state labor laws regarding wages and hours worked.
  • Safeguarded human resource information, maintaining employee confidence and protecting operations.
  • Established and maintained trusted relationships around organization to optimize business and employee experience.
  • Interviewed job applicants to obtain information on work history, education or job skills.
  • Selected qualified job applicants or referred to managers to make hiring recommendations.
  • Interpreted and explained human resources policies, procedures or regulations.

HUMAN RESOURCES ASSISTANT

County of San Diego
San Diego, CA
04.2020 - 01.2022
  • Assist with audits and testing through PeopleSoft
  • Audit adjustments made in employee record systems
  • Complete adjustments and updates to payroll-related processes in multiple employee systems
  • Audit payroll reports to ensure accuracy of deductions and taxes
  • Complete transfers and deposits through Oracle EBS
  • Complete special assignments requiring data collection, statistical methodology, and analysis
  • Decipher Compensation Ordinance, Memoranda of Agreements, and California Codes as they relate to Payroll and Human Resource rules, provisions, and procedures
  • Assist with trainings of Departmental HR and Payroll staff.
  • Assisted in developing training programs for staff members.
  • Reviewed resumes submitted by applicants for open positions.
  • Performed administrative tasks related to payroll processing.
  • Reviewed and processed payroll-related actions to drive data accuracy and comply with company policy and federal and state regulations.

DEPARTMENTAL PAYROLL SPEC.

County of San Diego
San Diego, CA
04.2018 - 04.2020
  • Use human resources information systems
  • Audit payroll reports to ensure accuracy of deductions and taxes
  • Complete transfers and deposits through Oracle EBS
  • Complete special assignments requiring data collection, statistical methodology, and analysis
  • Decipher Compensation Ordinance, Memoranda of Agreements, and California Codes as they relate to Payroll and Human Resource rules, provisions, and procedures.

HUMAN SERVICES SPECIALIST

County of San Diego
San Diego, CA
06.2016 - 04.2018
  • Use multiple complex systems for data entry and calculations
  • Learn and follow laws and rules surrounding assistance programs
  • Ensure case information is properly entered and calculated
  • Covered California liaison
  • Placed in specialized unit after completing probation
  • Created training program implemented for new hires.
  • Performed initial assessments of clients to determine eligibility for services and resources.
  • Provided case management services including linking clients with community resources and providing referrals for social services.
  • Maintained accurate documentation in accordance with agency standards and policies.
  • Advised families on available entitlements such as Social Security benefits, Medicaid and Medicare, food stamps..
  • Obtained income, asset and financial information to determine program eligibility.
  • Supported applicants in completing documents with accuracy for human service programs.
  • Discussed rights and responsibilities associated with public assistance with applicants.
  • Contacted applicants to discuss discrepancies and referred questionable cases to fraud department for follow-up.
  • Analyzed numerical and narrative data from automated system to interpret eligibility determinations.
  • Processed benefit computations and under or overpayment adjustments.
  • Handled processing of client applications and followed confidentiality procedures to keep data safe.

RETAIL STORE MANAGER

William Carter Co.
San Diego, CA
11.2011 - 06.2016
  • Use of effective claims management and office procedures
  • Use of human resources information systems for recruitment, interviewing, on-boarding and off-boarding staff
  • Collaborated with other stores to coordinate promotional activities and events in-store.
  • Implemented strategies to increase customer satisfaction levels and build brand loyalty.
  • Established weekly and monthly goals for sales staff to achieve desired results.
  • Analyze staffing patterns and organization structures to meet hiring needs
  • Resolved customer complaints in a timely manner to maintain positive relationships with customers.
  • Maintained awareness of market trends in the retail industry, understanding forthcoming customer initiatives and monitoring local competitors.
  • Prepared employee performance appraisals, providing actionable feedback.
  • Monitored employee performance and identified performance gaps for corrective action.
  • Analyzed financial data to identify areas of improvement or cost savings opportunities.
  • Recruited, trained and managed a team of 8-15 employees.
  • Supervised daily operations of the retail store, including staff scheduling, inventory management and customer service.
  • Create and file documentations including reviews, write-ups, trainings, and follow-ups
  • Professionally and concisely communicate to superiors, peers, and staff
  • Create monthly processing calendars implemented for use by the region (over 100 stores).

RETAIL SUPERVISOR (Part-Time 20-32/wk)-ASSISTANT STORE MANAGER (Full-time, 40/wk)

William Carter Co.
San Diego, CA
05.2008 - 10.2011
  • Complete recruitment, interviews, training, and supervision of staff
  • Assist in trainings within multiple stores
  • Communicate between the staff and manager to enhance performance
  • Ensure compliance of company policies and state and federal laws
  • After 1 year of employment as a Supervisor, corporate requested to transfer me to assist in restructuring another store
  • Six months later, I promoted to Assistant.
  • Assisted in training new employees on product knowledge, customer service and cash handling procedures.
  • Supervised daily operations of the store including opening and closing routines, inventory management and stocking shelves.
  • Ensured compliance with all safety regulations, policies and procedures.
  • Provided guidance to staff members regarding customer service techniques and problem resolution strategies.
  • Monitored sales performance of team members to ensure goals were met or exceeded expectations.
  • Performed daily audits of merchandise displays, pricing accuracy and store security measures.
  • Participated in weekly meetings with upper management to discuss store objectives and initiatives.

Education

BA - Project Management

University of Arizona, Global Campus
01.2022

San Diego State University, Grossmont and Cuyamaca Community Colleges

Skills

  • Payroll Administration
  • Interviewing techniques
  • Training development
  • Self Motivation
  • Adaptability
  • Attention to Detail
  • Customer Relationship Management
  • Time Management
  • Teamwork and Collaboration
  • Problem-solving
  • HRIS Systems
  • Human Resources Support
  • Personnel Management
  • Data Analysis

Technical Experience

  • Microsoft Office Suite
  • Adobe
  • DropBox
  • MEDS
  • CalWIN
  • Kronos
  • UKG
  • Oracle EBS
  • Oracle PeopleSoft
  • CARA
  • Indeed
  • LiveCycle
  • Linux
  • Unix
  • PuTTY
  • Concur
  • Citrix
  • Database CRM
  • POS
  • NSB Retail Software

References

  • Vladimir Ignatyev, Group Program Manager, County of San Diego, Auditor & Controller, Vladimir.Ignatyev@sdcounty.ca.gov
  • Tammy Domngern, Group Program Manager, County of San Diego, Auditor & Controller, Tammy.Domngern@sdcounty.ca.gov
  • Marco Rivera-Courdier, Program Specialist, San Diego County, Health and Human Services Agency, Marco.Rivera@sdcounty.ca.gov
  • Alana Noble, Human Resources Specialist, San Diego County, Auditor & Controller, Alana.Noble@sdcounty.ca.gov

Timeline

HUMAN RESOURCES ANALYST

County of San Diego
10.2022 - Current

HUMAN RESOURCES SPECIALIST

County of San Diego
01.2022 - 10.2022

HUMAN RESOURCES ASSISTANT

County of San Diego
04.2020 - 01.2022

DEPARTMENTAL PAYROLL SPEC.

County of San Diego
04.2018 - 04.2020

HUMAN SERVICES SPECIALIST

County of San Diego
06.2016 - 04.2018

RETAIL STORE MANAGER

William Carter Co.
11.2011 - 06.2016

RETAIL SUPERVISOR (Part-Time 20-32/wk)-ASSISTANT STORE MANAGER (Full-time, 40/wk)

William Carter Co.
05.2008 - 10.2011

BA - Project Management

University of Arizona, Global Campus

San Diego State University, Grossmont and Cuyamaca Community Colleges

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