Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Stover

New York City,NY

Summary

Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.

Overview

35
35
years of professional experience

Work History

Director

True Care Credit Repair
02.2013 - 05.2023
  • Oversaw operations and provided corrective feedback to achieve daily and long-term goals.
  • Worked closely with organizational leadership and board of directors to guide operational strategy.
  • Managed daily operations while overseeing multiple locations to foster increased productivity.
  • Established departmental performance goals and provided feedback for underperforming areas.
  • Monitored office workflow and administrative processes to keep operations running smoothly.
  • Formed strategic partnerships and connected with potential clients to drive business development.
  • Evaluated company documentation to verify alignment with regulatory requirements.
  • Launched staff engagement, gender diversity and cultural programs in addition to robust reporting tool that increased operational quality.
  • Reduced budgetary expenditures by effectively negotiating contracts for more advantageous terms.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Implemented innovative programs to increase employee loyalty and reduce turnover.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Assisted with sales and marketing strategies to foster achievement of revenue goals.
  • Drafted and distributed reports to assist board members with critical business decisions.

General Store Manager

Duane Reade Pharmacy
07.2008 - 11.2012
  • Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
  • Provided excellent customer service, promoting membership loyalty and increasing customer satisfaction rates.
  • Kept inventories accurate with daily cycle counts and regular audits to identify and resolve variances.
  • Achieved consistent budget targets with optimal expense controls and elimination of unnecessary waste.
  • Hired, delegated and reviewed sales staff performance and provided comprehensive coaching in all areas needed.
  • Reduced operational risks while organizing data to forecast performance trends.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Supervised creation of exciting merchandise displays to catch attention of store customers.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
  • Upheld and communicated store programs and standards to employees for optimal quality, freshness, safety and cleanliness.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Assisted with hiring, training and mentoring new staff members.

CEO

Kreative Kids Childcare
06.1988 - 09.2007
  • We have developed key operational initiatives to drive and maintain substantial business growth.
  • Maintain all up-to-date state required childcare learning courses in order to maintain state requirements and to continue a positive healthy environment for teacher-parent and children.
  • Creating a safe knowledgeable environment to maintain safety and trust between staff, parents, and the children.
  • Maintaining age to age-to-teacher ratio is met in order to ensure the safety of each child's age group, and has the one-on-one attention needed to have a healthy environment in to learn and progress in.
  • Creating a curriculum for children, and establishing relationships with parents.
  • Creating a safe and healthy space to thrive. Ensure the facility meets all local and state regulations and is appropriately maintained.
  • Managed partnerships and strategic business relationships by negotiating contract terms and handling conflicts.
  • Recruiting and training staff, handling promotion activities, communicating with parents, liaising with suppliers, and overseeing physical facilities
  • Experience working with children, networking, and strong interpersonal skills.
  • Supervise preschool teachers and childcare workers.
  • Hire and train new staff members.
  • Provide professional development opportunities for staff.
  • Establish policies and communicate them to staff and parents.
  • Develop educational programs and standards.
  • Maintain instructional excellence.
  • Provide child care that meets the needs of each child and family in a safe, educational environment

Education

High School Diploma -

Brunswick Board Of Education
Brunswick Ga
04.1986

Skills

  • Staff Development
  • Staff Management
  • Logistics Management
  • Business Administration
  • Contract Management
  • Business Development
  • Budget Control
  • Operations Management
  • Hiring and Retention
  • Rules and Regulations
  • People Management
  • Issues Resolution

Timeline

Director

True Care Credit Repair
02.2013 - 05.2023

General Store Manager

Duane Reade Pharmacy
07.2008 - 11.2012

CEO

Kreative Kids Childcare
06.1988 - 09.2007

High School Diploma -

Brunswick Board Of Education

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Carolyn Stover