Carolyn Stubbins-Mayes
Louisville,KY
Summary
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
26
26
years of professional experience
Work History
Lead Teacher
Discovery years childcare center
New Albany, Indiana
03.2024 - Current
- Implemented appropriate disciplinary actions when necessary while ensuring compliance with school policies and procedures.
- Provided instructional guidance and mentorship to teachers in the development of lesson plans, instructional materials, and assessments.
- Maintained an open line of communication with administrators regarding curriculum implementation and program initiatives.
- Worked with students one-on-one to boost skills in weak areas and grasp new concepts.
Patient Services Specialist
Mortenson Dental Partners Patient Services
Louisville, Kentucky
03.2023 - 02.2024
- Scheduled patient appointments and managed appointments.
- Inbound and outbound calls remote
- Assisted in the registration of new patients by obtaining demographic information from them.
- Ensured that all HIPAA regulations were met when handling confidential patient information.
- Ensured compliance with all applicable laws, regulations, and standards related to healthcare services.
Ramp Agent
American Airlines
Louisville, KY
05.2019 - 01.2020
- Worked closely with air traffic control personnel to coordinate safe movement of planes on the taxiway.
- Communicated effectively with ground crew members to ensure smooth operation of flights.
- Assisted passengers with special needs including wheelchairs, strollers, and other mobility aids.
- Verified correct labeling of containers containing hazardous materials for transport on planes.
- Checked flight manifests to ensure accuracy of luggage loaded onto planes.
Open Enrollment Specialist/Resolution Grievance an
Humana
Louisville, Kentucky
06.2011 - 11.2017
- Collaborated with Human Resources department on strategies that would increase participation in employer-sponsored benefits programs during the annual open enrollment period.
- Provided customer service support for employee inquiries related to benefits, including health insurance and retirement plans.
- Reviewed documents, such as applications, forms, contracts and agreements, in order to verify accuracy prior to submission during the open enrollment period.
- Conducted training sessions for managers and supervisors on topics related to open enrollment process.
- Retained strong medical terminology understanding in effort to better comprehend procedures.
Care for Elderly
Private duty caregiver
Jeffersonville, Kentucky
01.1999 - 09.2016
- Maintained accurate records of patient care, condition and progress.
- Monitored vital signs of patients, including temperature, pulse and blood pressure.
- Administered prescribed oral medications.
- Assisted patients with daily activities such as bathing, dressing, and grooming.
- Assisted in transferring patients from beds to wheelchairs or stretchers.
- Helped maintain a clean, safe environment by adhering to all safety standards
- Performed light housekeeping duties for patients' rooms.
Expanded Duty, Dental Assistant
Park DuValle Community Health Center Dental Clinic
Jeffersonville, Kentucky
01.2009 - 04.2011
- Ensured all clinical areas were well stocked with necessary supplies; maintained cleanliness standards throughout clinic area.
- Maintained accurate patient records and charts through both paper-based filing systems and computer software programs.
- Reviewed patient's medical history prior to treatment; identified medications that may affect dental treatment plans.
- Communicated effectively with patients regarding their needs; answered questions about dental procedures.
- Took digital radiographs using intraoral sensors according to office protocol.
- Performed preventive maintenance on dental equipment including autoclaves and handpieces.
- Assisted with administrative tasks such as scheduling appointments, verifying insurance coverage.
- Provided chairside assistance to the dentist during examinations and treatments by handing instruments or material used during procedures.
Clerk Statistics
Census Bureau
Jeffersonville, Indiana
01.2009 - 10.2010
- Responsible for collecting and organizing data related to the U.S. Census. This includes inputting data into the appropriate databases, verifying data accuracy, and maintaining records of collected data. The Census Clerk will also assist in the training of new employees and may be asked to provide basic customer service. The ideal candidate will have excellent attention to detail, accuracy, and organizational skills. Primary Responsibilities, Input data into the appropriate databases, Verify accuracy and integrity of data Maintain accurate records of all collected.
Education
License Certification - Dental Assisting Expanded Duty Dental Assistant
Academy of Dental Assisting
Louisville, KY06-2006
License - Nail Technician
Hair Design
Louisville, KY06-1997
High School Diploma -
Jeffersontown High School
Louisville, KY05-1995
Some College (No Degree) - Nursing
Kentucky State University
Frankfort, KYSome College (No Degree) - Nursing
Jefferson Community And Technical College
Louisville, KYSkills
- Highly professional and honest in delivering the service
- Provide internal and external information to customers with various issues regarding policy procedure guidelines and operation
- Rapidly Learn and mastered varied computer programs
- Oversee front-office operations and provide impeccable customer service
- Patient scheduling for busy office averaging 15-20 emergency walk-ins for dental emergencies
- Assisted coworkers in meeting their deadline
- Entered orders for customers in a computer system for products or services and recorded customer information in the database
Timeline
Lead Teacher
Discovery years childcare center
03.2024 - Current
Patient Services Specialist
Mortenson Dental Partners Patient Services
03.2023 - 02.2024
Ramp Agent
American Airlines
05.2019 - 01.2020
Open Enrollment Specialist/Resolution Grievance an
Humana
06.2011 - 11.2017
Expanded Duty, Dental Assistant
Park DuValle Community Health Center Dental Clinic
01.2009 - 04.2011
Clerk Statistics
Census Bureau
01.2009 - 10.2010
Care for Elderly
Private duty caregiver
01.1999 - 09.2016
License Certification - Dental Assisting Expanded Duty Dental Assistant
Academy of Dental Assisting
License - Nail Technician
Hair Design
High School Diploma -
Jeffersontown High School
Some College (No Degree) - Nursing
Kentucky State University
Some College (No Degree) - Nursing
Jefferson Community And Technical College