Carolyn Holton
Associate Banker
Rockton,IL
Summary
Driven Retail Manager with more than 24 years of experience overseeing talented teams while guiding staff for superior customer interactions. Talented at leading daily activities, focused on maximizing productivity while increasing customer base. Skilled in training employees and leveraging organized approaches to handle daily planning, scheduling and customer service requirements.
Overview
23
23
years of professional experience
Work History
Retail Manager, Food & Nutrition Services
Aramark Healthcare - SwedishAmerican Hospital
Rockford, IL
11.2007 - 01.2021
- Managed operations of cafeteria, internal vending and catering events; 1.7 million in revenue
- Established staffing structure for new retail opening
- Hire, train and evaluate personnel for areas of responsibility
- Regularly compare pricing structure to maximize performance
- Conducts sanitation and food quality audits to ensure compliance with state and regulatory agencies
- Coordinated food & supply orders
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Established and optimized schedules to keep coverage and service in line with forecasted demands
- Maintained quality brand image exposure in alignment with corporate standards
- Controlled store inventory and reviewed cash handling and operations reports
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback and rewarding superior performance
Associate General Manager
TGI Friday's
Rockford, IL
08.1997 - 10.2007
- Ensured proper execution of goals set forth by Carlson Restaurant Worldwide
- Monitored purchases of all food, liquor, beer & wine
- Directly reported weekly profits after controllable expenses
- Managed human resources at franchise level, including payroll & benefits
- Created and distributed staff schedules while maintaining time cards to facilitate efficient payroll process
- Handled complaints, settled disputes and resolved grievances to maintain customer satisfaction
- Performed cash handling activities, including making change, cashing out register drawers and securing daily deposits
Education
Paralegal - Lawyer's Assistant Program
Roosevelt Univeristy
Chicago, IL1997
Bachelor of Arts - Public Administration
University of Mississipi
Oxford, MS1995
Skills
- Retail Management
- Team Leadership
- Staff Management
- Employee Training and Development
- Point of Sale Systems
- Purchasing and Inventory Control
- Sales Reporting
- Cash Register Operation
- Office Administration
- Store Operations
Timeline
Retail Manager, Food & Nutrition Services
Aramark Healthcare - SwedishAmerican Hospital
11.2007 - 01.2021
Associate General Manager
TGI Friday's
08.1997 - 10.2007
Paralegal - Lawyer's Assistant Program
Roosevelt Univeristy
Bachelor of Arts - Public Administration
University of Mississipi