Carolyn Sy
Fremont,CA
Summary
Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Account Manager
Contrast Inc.
Hayward, CA
06.2017 - Current
- Handles key accounts like HomeGoods, Burlington coat factory, HomeSense (Canada), Pottery barn ,Wayfair,& Faire.com - drop ship division.
- Process orders via phone/email/tradeshows, create sales order, invoice, and shipping and receiving. -Create product template using Excel. -Update catalog. -Process damage claims.
- Responsible for communicating with buyer and supplier. -Responsible for communicating with shipping broker/agent, planning shipments coming in from China, Philippines, and Indonesia. -Communicate with customers for the sensible shipment and receipt of ordered products.
- Responsible for ordering supplies for warehouse and office. -Responsible for communicating with customers and Accounts Payable -Shipping small parcels & freight.
- Processing RMA's
- Responsible for organizing folders for invoice of each account.
Covered California Independent Agent
Self Employed
Fremont, CA
10.2015 - Current
- Helps client complete the application process, including gathering necessary documents, filling out forms, and submitting them correctly.
- Assist in determining eligibility for subsidies or other financial assistance programs.
- Aids in selecting the most appropriate plan for clients based on their budget, ensuring that they understand the terms and conditions of the plan.
- Assist with annual renewals, making adjustments to your plan as needed or switching plans when circumstances change.
Staffing/Scheduling Coordinator
Ally Home Care
Fremont, CA
03.2014 - 07.2015
- Responsible for hiring qualified caregivers, conducting phone/in-person interviews, processing hiring paperwork, and training certificates.
- Assigning caregivers to corresponding clients, matching caregivers' skills with clients' needs.
- Monitoring caregiver's schedule, -Coordinating with upper management with manpower availability.
- Responsible for familiarizing caregivers with the facility that they will be working, giving them a tour of the facility.
- Coordinating with Caregiver's Training and continuing education.
- Handling patients'/clients' complaints/concerns towards caregivers, making sure to reassign another caregiver upon the patient's request.
- -Responded to incoming calls, scheduling and rescheduling appointments as requested.
Education
Bachelor of Science - Business Management
Chiang Kai Shek College
Manila, PhilippinesSkills
- Order Processing
- Sales
- Client Relations
- Internet savvy
- RedAnt ERP expertise
- Vendor Relations
- Multi-Lingual
- Detail Oriented
- Adaptability and Flexibility
Certification
- Medical Terminology Certificate
- Life and Health insurance License.
Languages
Mandarin
Native/ Bilingual
Tagalog
Native/ Bilingual
English
Native/ Bilingual
References
References available upon request.
Timeline
Account Manager
Contrast Inc.
06.2017 - Current
Covered California Independent Agent
Self Employed
10.2015 - Current
Staffing/Scheduling Coordinator
Ally Home Care
03.2014 - 07.2015
Bachelor of Science - Business Management
Chiang Kai Shek College
- Medical Terminology Certificate
- Life and Health insurance License.
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