Proven track record in enhancing customer engagement and teamwork, demonstrated at Samaritas through superior customer service and efficient problem-solving. Skilled in retail sales and store operations, adept at improving store environment and streamlining front desk efficiency, significantly boosting customer satisfaction.
Hi, I’m
Carolyn Talbert
Monroe,MI
Summary
Overview
8
years of professional experience
Work History
Salvation Army Thrift Store
Retail Sales Associate
06.2017 - 09.2020
Job overview
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
Samaritas
Receptionist
01.2015 - 12.2015
Job overview
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Responded to inquiries from callers seeking information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Resolved customer problems and complaints.
- Answered central telephone system and directed calls accordingly.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided administrative support to staff members by handling correspondence, filing documents, and managing office supplies inventory.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Michigan Rehabilitation Services
Front Desk Receptionist
02.2014 - 06.2015
Job overview
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Completed data entry and filing to keep records updated for easy retrieval.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Maintained accurate records of visitor logs for security purposes and compliance with company policies.
Heart Beat
Receptionist
01.2013 - 12.2013
Job overview
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Scheduled, coordinated and confirmed appointments and meetings.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
Education
University of PhoenixTempe, AZ
No Degree from Business
12.1999
University Overview
Skills
Customer Service
Teamwork
Problem-Solving
Teamwork and Collaboration
Time Management
Customer Assistance
Customer Engagement
Retail Sales
Stocking and Receiving
Store maintenance
Retail Store Operations
Phone Etiquette
Timeline
Retail Sales Associate
Salvation Army Thrift Store
06.2017 - 09.2020
Receptionist
Samaritas
01.2015 - 12.2015
Front Desk Receptionist
Michigan Rehabilitation Services
02.2014 - 06.2015
Receptionist
Heart Beat
01.2013 - 12.2013
University of Phoenix
No Degree from Business
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