Carolyn Tanaka
‘Aiea,HI
Summary
Customer-oriented, strategic-thinking sales management professional successful in cultivating partnerships, retaining top accounts and growing profit channels. Multi-tasking and self-motivated leader with expertise in expanding network connections and persuasively introducing products. Well-versed in implementing pricing models, managing vendor relations and expanding territory. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Diligent Human Resources Benefits Administraor with over 24 years of experience maintaining seamless business operations. Smoothly administers budgets, trains staff and monitors procedures to maximize efficiency and balance objectives with operational requirements.
Overview
23
23
years of professional experience
Work History
Supervisory Sales Associate
Navy Exchange
Honolulu, HI
03.2016 - Current
- Resolved customer complaints in a timely manner.
- Monitored stock levels and placed orders when necessary.
- Managed returns and exchanges process ensuring correct paperwork was completed accurately.
- Assigned tasks to sales associates and monitored their performance.
- Interacted with customers on a regular basis to build relationships and ensure satisfaction.
- Delegated work to staff, setting priorities and goals.
Benefits Administrator
Na Hoku, Inc.
Honolulu, HI
11.2000 - Current
- Provided customer service support to employees by answering questions related to their benefits plan options.
- Participated in annual open enrollment period by preparing materials, conducting training sessions, and responding to inquiries from employees.
- Managed the administration of COBRA program ensuring timely notifications were sent out when applicable.
- Conducted new hire orientations to introduce employees to company policies and procedures related to benefits.
- Reviewed monthly invoices from providers for accuracy prior to processing payments.
- Established processes for enrolling new hires into appropriate benefit plans.
- Assisted employees in understanding the various aspects of their benefits package, such as eligibility requirements, coverage levels.
- Maintained an accurate and comprehensive benefits database to ensure employee records were up-to-date.
- Managed employee benefits, workers' compensation, health and pension programs and 401K plans.
- Oversaw employee benefits administration, including managing workers' compensation claims and educating team members on healthcare policies and 401K plans.
- Oversaw enrollment of new employees and company-wide yearly enrollment period.
Education
High School Diploma -
Castle High School
Kaneohe, HI06-1981
Skills
- HR Experience
- Payroll Support
- Enrollment Coordination
- Recruitment and Onboarding
- Deductions Understanding
- Basic Mathematical Abilities
- Sales Process
- Sales Operations
Timeline
Supervisory Sales Associate
Navy Exchange
03.2016 - Current
Benefits Administrator
Na Hoku, Inc.
11.2000 - Current
High School Diploma -
Castle High School
Similar Profiles
Elsie GibsonElsie Gibson
Sales Associate at Navy ExchangeSales Associate at Navy Exchange
Ashley WardAshley Ward
Customer Service Supervisor at Navy ExchangeCustomer Service Supervisor at Navy Exchange
Carrie SiemerlingCarrie Siemerling
Consumables Supervisory Sales Associate at Navy ExchangeConsumables Supervisory Sales Associate at Navy Exchange
Briana MillerBriana Miller
Stocker at Navy ExchangeStocker at Navy Exchange
Kainui AionaKainui Aiona
Sales Associate at HomegrownSales Associate at Homegrown