Carolyn Tanner
Sicklerville,NJ
Overview
35
35
years of professional experience
1
1
Certification
Work History
Guest Service Manager
Heritage Dairy Store
11.2021 - Current
- Resolved guest complaints effectively, demonstrating empathy and problem-solving abilities.
- Trained and supervised new staff to enhance customer service skills and comply with food safety standards.
- Maintained effective supply levels by monitoring and reordering food stock and dry goods.
- Addressed and resolved customer service issues to establish trust and increase satisfaction.
- Upheld company policies consistently across all areas of operation while remaining flexible enough to address unique situations as they arose within the workplace setting.
- Enhanced safety protocols for both employees and guests by adhering to strict food handling guidelines, ensuring proper storage of ingredients, and maintaining up-to-date certifications
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Maintained safety standards by properly handling food and adhering to sanitation guidelines.
- Greeted customers at counter to fulfill requests and answer questions.
Sales Manager
Mattress Giant
05.2014 - 07.2019
- Identified, hired and trained highly-qualified staff by teaching best practices, procedures and sales strategies
- Improved sales processes to streamline customer acquisition and onboarding strategies
Teacher's Aide
Head Start
04.2012 - 04.2014
- Supported student learning objectives through personalized and small group assistance
- Assisted teachers with classroom management and document coordination to maintain positive learning environment
- Promoted physical, mental and social development by implementing classroom games and outdoor recreational activities
Area Sales Manager
Vitamin Health Centers
01.1991 - 03.2012
- Trained new associates on cash register operations including opening, conducting customer transactions and balancing drawer
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers
- Educated staff on strategies for handling difficult customers and challenging situations
- Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches
- Strengthened merchandising and promotional strategies to drive customer engagement and boost sales
- Trained team members in successful strategies to meet operational and sales targets
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused
- Submitted reports to senior management to aid in business decision-making and planning
Cafeteria Worker
Gloucester Board Of Education
09.1989 - 09.1993
- Cooked food per recipe requirements in large batches for routine school breakfasts, lunches, and special events
- Followed all proper handling procedures for prepared foods, ingredients, and leftovers
- Prepared ingredients and recipe components ahead of time
- Served food according to temperature, safety, and presentation guidelines
- Cleaned and sanitized surfaces, tools, and equipment
- Maintained adequate levels of condiments and well-stocked drink stations to keep service flowing smoothly
Education
Associate - Servsafe
Camden County College
Blackwood, NJ09.2011
Associate - Business Management and Food service
Camden County College
Blackwood, NJ09.1996
High school diploma - Business Management And Food Service
Highland Regional High School
Blackwood, NJ09.1986
Skills
- Creative problem solving
- Staff education and training
- Complaint resolution
- Key holder experience
- Sales Management
Certification
- First Aid/CPR Certified, 09/01/11
- ServSafe, 09/01/16
- Salesforce manager, 01/01/06
Groups
Elk Club, 06/01/17 to Present
Awards
Fha/Hero All State 1st National, 05/01/85, Statewide competition in food service industry. I was all state in First National. In Salt Lake City Utah.
Assessments
- Visual Merchandising, Proficient, 03/01/20
- Customer Focus & Orientation, Proficient, 03/01/20
- Sales Skills, Familiar, 09/01/20
- Customer Service, Familiar, 09/01/20
- Memorization, Expert, 09/01/20
- Management & Leadership Skills: Planning & Execution, Familiar, 09/01/20
- Verbal Communication, Familiar, 09/01/20
Timeline
Guest Service Manager
Heritage Dairy Store
11.2021 - Current
Sales Manager
Mattress Giant
05.2014 - 07.2019
Teacher's Aide
Head Start
04.2012 - 04.2014
Area Sales Manager
Vitamin Health Centers
01.1991 - 03.2012
Cafeteria Worker
Gloucester Board Of Education
09.1989 - 09.1993
Associate - Servsafe
Camden County College
Associate - Business Management and Food service
Camden County College
High school diploma - Business Management And Food Service
Highland Regional High School
- First Aid/CPR Certified, 09/01/11
- ServSafe, 09/01/16
- Salesforce manager, 01/01/06
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