Carolyn Teigen
Sturgis,SD
Summary
Experienced manager with a proven track record in technology advising, business startup, and development. Skilled in strategic planning, team leadership, financial analysis and leasing/finance. Demonstrates exceptional problem-solving and communication abilities. Adept at establishing and nurturing productive business relationships.
Overview
27
27
years of professional experience
1
1
Certification
Work History
Technology Advisor
Marco Technologies LLC
Rapid City, SD
04.2017 - Current
- Established and maintained strong client relationships through exceptional problem-solving and technical support.
- Led strategic technology upgrades resulting in operational efficiency and customer satisfaction.
- Advised on how to simplify complex technical concepts for clients, enhancing their understanding and application of office technology, including hardware, software, networks, and peripherals.
- Coordinated appropriate paperwork from quoting to implementation, including leases, purchases, and contracts.
Vice President Operations Manager/Sales Manager
Dakota Business Center
Rapid City, SD
04.2008 - 12.2017
- Managed human resources tasks, including recruitment, employee relations, training, and benefits administration.
- Designed incentive programs that motivated staff members, while ensuring profitability targets were met.
- Implemented operational procedures to meet and maintain quality standards.
- Boosted process efficiency, workforce performance, and customer service standards through diligent observation.
- Guided and supported operations staff in meeting organizational targets through effective training and assistance.
- Developed and executed strategic plans to support the vision of the organization.
- Conducted negotiations for contracts with vendors to secure services, products, and supplies.
- Spearheaded efforts to enhance customer service processes while maintaining quality assurance standards.
President
Kotagraphics Business Solutions
Rapid City, SD
09.1997 - 12.2012
- Established both short-term and long-term goals for the company's success.
- Engaged in outreach activities at community events and public forums to drive organizational goals.
- Successfully boosted brand visibility, public interest and membership enrollment.
- Handled various personnel tasks ranging from recruitment and training to performance assessment and termination.
- Oversaw daily administrative tasks, such as payroll processing, benefits administration, accounts payable, and receivable management.
- Negotiated contracts with vendors for services such as IT maintenance, or event catering.
- Kotagraphics merged with Dakota Business in April 2008. As a female owned technology company we pursued government business. I managed all through the contract and implementation. Kotagraphics was dissolved in 2012.
Education
Bachelor of Science - Business Administration And Management
Black Hill State University
Rapid City, SD05-2015
Bachelor of Science - Human Resources Management
Black Hills State University
Rapid City, SD05-2015
Associate of Arts - General Studies
Black Hills State University
Spearfish, SD05-1999
Real Estate Agent
Old West School of Real Estate
Rapid City, SD03-1992
Some College (No Degree) - Accounting
Black Hills State University
Rapid City, SDSkills
- Strategic Partnership Building
- Strategic Planning
- Financials Analysis and Trends
- Leasing and Contract Management
- Contract Analysis and Execution
- Training/Mentoring Relationships
- Sales and Service Team Management
- Territory Start Up and Turn Around
- Acquisition Analysis and Negotiations
- Business Channel Development
- Sales and Service Team Training
- Complex Negotiations & Sales Cycles
- Forecasting & Market Analysis
- Data Base Management (Enterprise & CRM)
- Problem Solver/Critical Thinking Abilities
- Network Basics
- OMD Set up and Administrator
- E-automate Administrator
- Microsoft Outlook
- QuickBooks
- Contact Data Base Management/CRM Software
- Sales Force
- Microsoft 365
- Document Management
Accomplishments
- Assisted in raising $3000 to help families of the missing with search and reward efforts.
- Zontian of the Year - Spearfish 1995
Volunteer Experience
- SHRM, Member, 01/01/15, Current
- Rushmore Consumer Credit Counseling, Vice President of Board, 01/01/20, Current
- Rushmore Hockey League, Volunteer
- Missing Persons Search Advocate, 09/01/06 to current
Certification
- Healthcare Certification Program - 5/2024
- TBI Solutions Certificate 6/2024
Timeline
Technology Advisor
Marco Technologies LLC
04.2017 - Current
Vice President Operations Manager/Sales Manager
Dakota Business Center
04.2008 - 12.2017
President
Kotagraphics Business Solutions
09.1997 - 12.2012
- Healthcare Certification Program - 5/2024
- TBI Solutions Certificate 6/2024
Bachelor of Science - Business Administration And Management
Black Hill State University
Bachelor of Science - Human Resources Management
Black Hills State University
Associate of Arts - General Studies
Black Hills State University
Real Estate Agent
Old West School of Real Estate
Some College (No Degree) - Accounting
Black Hills State University
Similar Profiles
Joshua HydeJoshua Hyde
Copier Installer/Network Technician at Marco Technologies LLCCopier Installer/Network Technician at Marco Technologies LLC
Raymond shawRaymond shaw
Technology Advisor at Marco Technologies LLCTechnology Advisor at Marco Technologies LLC
Lindsay StreetarLindsay Streetar
Sales Intern at Marco Technologies LLCSales Intern at Marco Technologies LLC