Summary
Overview
Work History
Education
Skills
Timeline
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Carolyn Tholl

Fort Edward ,NY

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Motivated professional with extensive experience in customer service, sales and administrative tasks. Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through Number years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Enthusiastic Administrative Assistant with expertise in anticipating professional needs and proactively identifying and resolving problems. Bringing proven to promote organization and availability through effective schedule development. Excellent customer service and conflict management skills.

Overview

19
19
years of professional experience

Work History

Administrative Assistant

Legacy Recovery And Remarketing
01.2024 - 05.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Scheduled office meetings and client appointments for staff teams.
  • Created and maintained databases to track and record customer data.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Enhanced office efficiency by streamlining administrative processes and implementing organizational systems.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
  • Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
  • Maintained up-to-date knowledge of industry best practices and office software updates to maximize efficiency in administrative tasks.
  • Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
  • Assisted coworkers and staff members with special tasks on daily basis.
  • Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
  • Completed forms, reports, logs, and records to quickly handle all documentation for human resources.
  • Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Opened and properly distributed incoming mail to promote quicker response to client inquiries.
  • Volunteered to help with special projects of varying degrees of complexity.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.

Patient Care Coordinator

Miracle Ear
07.2023 - 01.2024
  • Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
  • Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.
  • Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
  • Worked closely with patients to deliver excellent and direct individualized patient care.
  • Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
  • Worked with patients to schedule tests and procedures.
  • Delivered excellent patient experiences and direct care.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
  • Maintained confidentiality of patient data and condition to safeguard health information.
  • Upheld confidentiality requirements and regulatory compliance guidelines.
  • Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
  • Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
  • Monitored patient health records for accuracy to meet compliance with healthcare guidelines.
  • Reduced wait times by implementing an effective appointment reminder system for patients, minimizing no-shows and late arrivals.
  • Improved overall organization within the office by implementing electronic filing systems for patient records, reducing time-consuming paperwork processes.
  • Monitored inventory levels of medical supplies and equipment, placing orders when necessary to prevent shortages or delays in patient care provision.
  • Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.

Legal Administrative Assistant

Law Offices Of Jonathan Mandell
02.2005 - 03.2022
  • Supported multiple attorneys simultaneously by efficiently prioritizing tasks according to urgency or deadline requirements.
  • Managed general clerical needs such as opening and closing files, scanning sheets and faxing documents.
  • Facilitated clear communication between clients and attorneys by acting as a liaison to ensure all parties were informed of updates or changes.
  • Prepared drafts of forms, letters and agreements for legal staff use.
  • Streamlined legal processes by drafting and proofreading documents, ensuring accuracy and timely completion.
  • Reduced attorney workload through proficient document management, handling correspondence, and performing clerical tasks.
  • Scheduled and coordinated meetings between legal teams and clients.
  • Kept office efficient and organized by managing tasks such as supply restocking and general upkeep without oversight.
  • Screened phone calls to effectively handle less important inquiries and keep senior staff free for more important matters.
  • Developed efficient filing systems for legal documents resulting in reduced retrieval times and increased productivity.
  • Helped with intake of new clients and materials by setting up files and documenting important information.
  • Assisted in trial preparation, compiling critical documents and evidence for successful legal proceedings.
  • Provided exceptional customer service when interacting with clients fostering strong relationships and positive outcomes.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
  • Handled high volumes of incoming calls professionally while directing inquiries to appropriate personnel within the firm.
  • Increased productivity by anticipating attorney needs and providing proactive support in various administrative tasks.
  • Generated pleadings and other legal documents for review by attorneys and paralegals.
  • Prepared court forms accurately under the supervision of attorneys, ensuring compliance with local rules and regulations.
  • Maintained organized client databases for streamlined communication efforts between attorneys'' offices and clients.
  • Improved law office efficiency by managing calendars, coordinating travel arrangements, and maintaining organized files.
  • Managed billing procedures to maintain accurate records of client accounts and expedite payment processing.
  • Safeguarded confidential information with strict adherence to privacy policies and professional discretion.
  • Maintained organized office and case-specific paper and digital files for easy tracking and retrieval.
  • Enhanced client satisfaction with efficient scheduling and coordination of appointments, meetings, and conferences.
  • Coordinated logistics for depositions and interviews ensuring smooth execution of necessary proceedings.
  • Expedited case preparation by organizing and maintaining comprehensive electronic filing systems for easy retrieval.
  • Prepared and drafted correspondence and legal forms to maintain smooth communications.
  • Coordinated with court personnel and attorneys to determine scheduling of hearings and filing documents.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Completed electronic filings, initiated billing statements, and managed firm administrative matters.
  • Prepared for court hearings by organizing and summarizing documents, preparing exhibits and reviewing evidence.
  • Responded to client inquiries to provide accurate legal advice and offer assistance.
  • Scheduled appointments, court appearances, and depositions for busy law firm.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Negotiated settlements and mediated disputes to create mutually beneficial solutions and maintain positive relationships.

Education

Diploma -

Sewanhaka High School
Floral Park, NY

Skills

  • Customer Service
  • Data Entry
  • Computer Skills
  • Office Administration
  • Administrative Support
  • Microsoft Word
  • Time Management
  • Microsoft Excel
  • File Organization
  • Microsoft Outlook
  • Customer and client relations
  • Computer Proficiency
  • Filing
  • Customer Relations
  • Clerical Support
  • Strong Problem Solver
  • Scheduling
  • Documentation and Recordkeeping
  • Office Management
  • Database entry
  • Scheduling and calendar management
  • Dedicated Team Player
  • Excel spreadsheets
  • Appointment Scheduling
  • Recordkeeping
  • Verbal Communication
  • Data organization
  • Deadline-oriented
  • Records Management
  • Professional and mature
  • Calendar Management
  • Filing and data archiving
  • Invoice Processing
  • Relationship Building
  • Mail handling
  • Document Management
  • Data Management
  • Spreadsheets
  • Client Relations
  • Records administration
  • Resourceful
  • Tech-Savvy
  • Confidential Document Control
  • Meeting planning
  • Complex Problem-Solving
  • Social media knowledge
  • Documentation and control
  • Spreadsheet development
  • Schedule Management
  • Mail Management
  • Meeting Arrangements
  • Records Management Systems
  • Multi-Line Telephone Systems
  • Writing reports
  • Database Administration
  • Supervising staff
  • Mail distribution
  • Staff Management
  • Correspondence Writing
  • Reception oversight

Timeline

Administrative Assistant

Legacy Recovery And Remarketing
01.2024 - 05.2024

Patient Care Coordinator

Miracle Ear
07.2023 - 01.2024

Legal Administrative Assistant

Law Offices Of Jonathan Mandell
02.2005 - 03.2022

Diploma -

Sewanhaka High School

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Carolyn Tholl