Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic

Carolyn Thomas

Belleville

Summary

Level-headed professional with extensive experience helping patients and clients with self-care and day-to-day tasks. Kind and punctual individual assists with student educational skill building, supports diagnostic procedures and provides companionship. Passionate about improving well-being of others and providing compassionate treatment to patient community.

Overview

7
7
years of professional experience
1
1
Certification

Work History

One-On-One Aide

The Menta Education Group
10.2024 - Current
  • Assisted students with special needs in developing effective communication skills, fostering a sense of independence.
  • Collaborated with teachers to develop strategies for improving student performance in both academic and social settings.

Behavioral Technician

Hope Autism Clinic
03.2023 - Current
  • Encourage clients to enhance their interpersonal skills and social relationships through work skills development and social activities while fostering positive staff relationships. Devise problem-solving methods such as counseling, psychotherapy, and homework assignments to improve clients' quality of life.
  • Identify and address behavioral issues, enlisted personnel's assistance, and fostered positive client relationships. Promote patient cooperation through de-escalation and limit-setting techniques. Participate in multidisciplinary team meetings, ensuring a safe environment for patients and medical personnel.

Security Officer

Allied Universal Security Services
07.2021 - 03.2023
  • Professionally and courteously greeted guests, prioritized safety, and conducted regular patrols to address security concerns. Documented property damage, theft, and unusual incidents and ensured proper identification of visitors. Acted quickly during emergencies to reduce the opportunity for damage and injury.
  • Reported suspicious activities and persons to law enforcement and patrolled premises in various modes, ensuring the safety of facility guests and monitored and authorized entrance and departure of vehicles, cargo trucks, and visitors.


Customer Service Representative

Walgreens
11.2018 - 11.2021
  • Worked at the cash register handling customer transactions, handling cash, printing photos, greeting customers, answering calls, cleaning bathrooms, and sweeping the store.
  • Collaborated with team members to improve customer service, maintain detailed records of interactions, manage high-stress situations effectively, and enhance customer satisfaction by promptly addressing concerns and providing accurate information.

Health Care Assistant

Illinois Care Services
11.2020 - 07.2021
  • Assisted with patient hygiene, physical comfort, eating, drinking, and mobility. Arranged bedding and cushions, supported nursing staff in incontinent care, and lifted patients using appropriate equipment in accordance with the policy. Provided holistic patient care, promoting equality and dignity.

Professional Cleaner

Better Life Maids
09.2020 - 02.2021
  • Provided quality customer service and cleaned and sanitized bathrooms, kitchens, and other areas, handling equipment, chemicals, and materials with caution. Polished surfaces, removed trash, and provided assistance to staff members. Ensured all cleaning tools and equipment were stored properly after use.
  • Worked alongside other cleaners to clean corporate office buildings, spot-cleaned stains, and operated industrial washing machines and dishwashers.


Education

Bachelors - Psychology

University of Arizona Global Campus
04.2023

Skills

  • Demonstrates proficiency in customer service, cash handling, upselling, computer skills, guest services, POS, cleaning, and childcare Excellent reliability, customer focus, and verbal communication skills Also, I have accurate data entry skills and am proficient in tasks like task analysis, problem monitoring, reading comprehension, confidentiality requirements, and problem-solving Experience with autism and spectrum disorders

Certification

  • RBT - Registered Behavior Technician

Languages

English
Full Professional

Timeline

One-On-One Aide

The Menta Education Group
10.2024 - Current

Behavioral Technician

Hope Autism Clinic
03.2023 - Current

Security Officer

Allied Universal Security Services
07.2021 - 03.2023

Health Care Assistant

Illinois Care Services
11.2020 - 07.2021

Professional Cleaner

Better Life Maids
09.2020 - 02.2021

Customer Service Representative

Walgreens
11.2018 - 11.2021

Bachelors - Psychology

University of Arizona Global Campus

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Carolyn Thomas