Carolyn Thompson
Ellicott City,MD
Summary
Enthusiastic Liquor Store Clerk proudly offering strong work ethic, positive attitude and 28 years of industry/customer service experience. Adaptable individual known for processing sales transactions efficiently and quickly. Trained and proficient in diverse POS systems. Willing and eager to demonstrate aptitude and abilities while supporting flexible-scheduling environment. While also demonstrating wwillingness in aassisting customers and foster positive patron relationships through knowledgeable product selection and promotion of welcoming, friendly environment. Dedicated individual competent at overseeing floor operations in management absence. Ready for a new position where attention to detail and strong communication skills can and are required and recognized.
Overview
23
23
years of professional experience
Work History
Liquor Store Clerk II
Alcohol beverage Services
Gaithersburg, MD
10.2014 - Current
- Boosted customer satisfaction levels by going extra mile to personalize service for each customer.
- Established or identified prices of goods and services and tabulated bills with optical price scanners and cash registers.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Minimized product loss with proper rotation and handling of bottles, cans and cases.
- Answered questions from callers and in-store guests to offer information and promote products.
- Complied with strict liquor sales laws to control store liability and protect minors from access to alcohol.
- Welcomed customers, offering assistance to help find store items.
- Greeted customers promptly and responded to questions.
- Kept till neat and accurate and secured large bills in safe to minimize losses from theft.
- Scanned items and checked pricing on cash register for accuracy.
- Cleaned and restocked aisles through shifts to maintain customer-ready store.
- Assisted customers by providing information and resolving complaints.
Office Manager
Corneal designs
Gaithersburg, MD
02.2011 - 03.2014
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Used judgment and initiative in handling confidential matters and requests.
- Automated office operations for managing client correspondence, payment schedules and data communications.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Reviewed files and records to obtain information and respond to requests.
- Coded and entered daily invoices with in-house accounting software.
- Reviewed completed work to verify consistency, quality and conformance.
Customer Service Supervisor
CVS Pharmacy
Gaithersburg, MD
02.2010 - 11.2010
- Maintained knowledge of company products and services to promptly resolve complaints and concerns.
- Evaluated employee job performance and motivated staff to improve productivity.
- Evaluated and authenticated returns, exchanges and voids.
- Investigated sensitive customer service complaints and delivered prompt resolution to customer satisfaction.
- Addressed customer inquiries to increase customer satisfaction ratings.
- Provided day-to-day leadership to cultivate environment that exemplified company values.
- Established positive rapport with customers, managers and customer service team members to maintain positive and successful work environment.
- Organized shift assignments to meet expected coverage demands by factoring in typical loads and upcoming changes.
- Set clear expectations and helped employees pursue optimal paths for achieving each target.
Shift Supervisor
Rack Rooms Shoe Store
Germantown, MD
11.2007 - 10.2009
- Assisted general manager with operations game plan and company initiatives implementation.
- Evaluated and performed equipment maintenance to support operational goals.
- Assessed operations and adjusted scheduling to maximize productivity.
- Checked orders for quality and completeness.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Coached team members to increase productivity and reduce workplace accidents.
- Taught staff upselling techniques to meet revenue targets.
- Handled escalated customer concerns and emergencies in absence of manager or supervisor.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Mentored and coached staff by giving employees suggestions and feedback to improve job performance.
- Delegated tasks to employees and monitored activities and task completion.
- Upheld company standards and compliance requirements for operations.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Reinforced rules to promote superior employee performance.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Educated customers about offerings, promotions and pricing to boost sales.
- Complied with company safety procedures, policies and regulations to promote safe working environment.
- Monitored security and enforced loss prevention strategies during shift.
- Completed opening and closing duties to facilitate business operations.
Cashier
DSW Shoe Warehouse
Germantown, MD
10.2004 - 02.2005
Shift Manager
Friendlys Ice Cream
Germantown, MD
10.2001 - 02.2004
- Upheld company standards and compliance requirements for operations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Documented receipts, employee hours and inventory movement.
- Provided leadership, insight and mentoring to newly hired employees.
- Reinforced rules to promote superior employee performance.
- Reviewed completed work to verify consistency, quality and conformance.
- Helped employees accomplish tasks during peak periods.
Education
Medical Assistant - Medical Assisting
Everest College - Chesapeake
Chesapeake, VA01.2008
Skills
- Price Identification
- Work Task Prioritization
- Policies and Procedures
- Credits and Refunds
- Shipment Procedures
- Reliable and Responsible
- Cash Handling
- Honest and Ethical
- Customer Relations
- Feedback Acceptance
- Complaint Resolution
- Cleaning and Sanitizing
- Inventory Stocking
- Product Scanning
- Employee Training
- Staff Supervision
- Customer Transactions
- Cash Register Operations
- Product Location
- Pricing and Markdowns
- Problem Solving
- Detail-Oriented
- Liquor Regulations and Compliance
- Credit and Cash Transactions
- Customer Assistance
- Creative Thinking
- Reporting and Documentation
- Team Leadership
- Goal Setting and Achievement
- Analytical Thinking
- Relationship Building
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteRemoteHybridImportant To Me
Work-life balanceCareer advancementHealthcare benefits401k matchStock Options / Equity / Profit SharingWork from home optionPaid time offPaid sick leaveTeam Building / Company RetreatsTimeline
Liquor Store Clerk II
Alcohol beverage Services
10.2014 - Current
Office Manager
Corneal designs
02.2011 - 03.2014
Customer Service Supervisor
CVS Pharmacy
02.2010 - 11.2010
Shift Supervisor
Rack Rooms Shoe Store
11.2007 - 10.2009
Cashier
DSW Shoe Warehouse
10.2004 - 02.2005
Shift Manager
Friendlys Ice Cream
10.2001 - 02.2004
Medical Assistant - Medical Assisting
Everest College - Chesapeake
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