Carolyn Thurman
Kissimmee,FL
Summary
Determined Licensed Esthetician with professional and well-mannered demeanor and exceptional knowledge of skincare. Excellent interpersonal and organizational abilities and multitasking and problem-solving traits. Tactful and discrete with proven success working alone or with teams.
Overview
6
6
years of professional experience
Work History
Spa Experience Expert
JW Marriott
Orlando, FL
02.2022 - Current
- Learned details of types of treatments and procedures in order to answer questions from spa guests.
- Escorted clients to spa areas, treatment rooms and offices.
- Consistently kept reception area clean and tidy and maintained presence at desk area.
- Suggested various packages and amenities to guests, helping each find perfect accommodations to fit personal needs.
- Managed and closed reservation calls to increase bookings by maintaining strong knowledge of resort products, services and facilities.
- Answered incoming phone calls and developed friendly rapport with callers while answering questions, making recommendations and leading conversations to bookings.
- Provided follow through on all calls with confirmations and dissemination of requested information.
- Resolved various issues and discrepancies for customers.
- Provided customers with information about availability and pricing.
Customer Service Associate
Super Supplements
Portland, OR
09.2011 - 09.2012
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Demonstrated items to customers and created customer awareness, interest and sales.
- Informed customers about special promotions and provided detailed information for various products.
- Developed community reputation through commitment to customer satisfaction and strong client relationships.
- Executes excellent sales floor merchandising and selling.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Sales Associate
Whole Foods Market
Henderson, NV
12.2006 - 12.2009
- Engaged with customers to effectively build rapport and lasting relationships.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Used product knowledge, sales abilities and customer relations skills to drive substantial sales increases in skin care and supplement products.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Maintained complete documentation and records of all purchasing activities.
- Maintained records related to sales, returns and inventory availability.
- Processed product returns and assisted customers with other selections.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Holistic Health Sales Associate
Wild Oats Market
Henderson, NV
09.2006 - 12.2006
- Provided positive first impressions to welcome existing, new and potential customers.
- Engaged with customers to effectively build rapport and lasting relationships
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Tracked stock using company inventory management software.
Holistic Health Sales Associate
Wild Oats Market
Miami, FL
09.2004 - 07.2006
- Engaged with customers to effectively build rapport and lasting relationships.
- Helped customers locate products and checked store system for merchandise at other sites.
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Processed product returns and assisted customers with other selections.
- Maintained records related to sales, returns and inventory availability.
- Evaluated inventory and delivery needs and optimized strategies to meet customer demands.
- Tracked stock using company inventory management software.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
Education
Esthetician - Full Specialist Esthetician
Aveda Institute - Orlando, FL
Orlando, FL03.2022
Skills
- Florida licensed esthetician
- Facials
- Customer consultation
- Waxing and hair removal
- Proficient in eyebrow and lash tinting
- Body Treatments
- Relationship building and management
- Guest services expertise
- Organization and Time Management
- Dependable and Responsible
- Sanitation maintenance
Hobbies
I love to cook, revamp vintage waterfall vanities, collect vinyl records, roller skate and hula-hoop.
Timeline
Spa Experience Expert
JW Marriott
02.2022 - Current
Customer Service Associate
Super Supplements
09.2011 - 09.2012
Sales Associate
Whole Foods Market
12.2006 - 12.2009
Holistic Health Sales Associate
Wild Oats Market
09.2006 - 12.2006
Holistic Health Sales Associate
Wild Oats Market
09.2004 - 07.2006
Esthetician - Full Specialist Esthetician
Aveda Institute - Orlando, FL