Carolyn Tillman
Shreveport,LA
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Looking to utilize my current skills in customer relationship management, volunteer management and community involvement.
Overview
21
21
years of professional experience
Work History
Community Relations & Media Specialist
Goodwill Industries of North Louisiana
08.2024 - Current
- Maintains rapport with business community by providing world class customer service
- Educates customers about Goodwill's mission and purpose, including job training, job placement and contracting services
- Interface with other members of leadership team regarding potentially beneficial contracts, special projects, and events
- Majority of time is spent on the road in direct customer contact and less time is spent in the office
- Contacts prospective business/community donors to explain Goodwill's mission and solicit sponsorships/underwriting for Goodwill fundraising initiatives and other special events
- Develop and acquire volunteer chairs and committee members for Goodwill Fundraising initiatives
- Develops sponsorship/underwriting proposals for Goodwill special events
- Coordinate the prospecting of potential donors/sponsors and underwriters with volunteer chairs of special events
- Coordinate the Goodwill Fundraising initiatives with volunteer chairs to maximize revenue
- Periodically follow up on all contacts
- Develops strategic and creative marketing, advertising, media and brand plans for Goodwill
- Liaisons between media outlets and executive teams responsible for mission related programs, services and business lines, to promote Goodwill's retail, mission and business-related services
- Develops, executes and manages ongoing local and national Public and Media relations plans to generate and heighten awareness of mission, retail and business-related services, and meet strategic goals
- Maintains records and reports on a weekly, monthly, quarterly and yearly basis to CEO
- May present Goodwill programs and/or speak to groups about Goodwill
Resource Development and Communications Coordinator
BRF
08.2022 - 07.2024
- Perform daily maintenance and updates for RDC Data Resources, maintaining 28,000 + donors, prospects, and other BRF stakeholders
- Monitor and maintain the accuracy, integrity, and security of all data by managing data imports and exports; gift, grant, and pledge entry; data filtering and segmentation; coding; email and mailing lists; event RSVPs; and reporting
- Administer RDC budgets, requisitions, and purchase order requests
- Provide administrative support to RDC personnel including logistics for meetings, mailings, sponsorships, registrations, and travel requests/vouchers
- Event management – plan, execute Annual Event and SMART Luncheon as well as internal events
- Oversee office supply/equipment vendors to place and fill orders for RDC
- Identify new prospects and stakeholders and update RDC database
- Serve as donor and stakeholder advocate by sending gift acknowledgements and receipts, and communicating with stakeholders in a timely and professional manner
- Manage telephone inquiries for BRF
- Work closely with the Finance staff to provide reports and documentation to reconcile monthly Accounting and RDC records of gift/grant receipts and pledges
- Perform other tasks as requested
Executive Director
Shreveport-Bossier African American Chamber of Commerce
04.2022 - 08.2022
- Collaborate with the board of Directors to identify, create, and implement strategic plans to actualize business objectives
- Monitor company operations and ensure employees and business practices comply with regulatory and legal requirements
- Develop the organizational culture and promote transparency and collaboration throughout the organization
- Develop partnerships with company stakeholders, shareholders, industry regulators and other relevant parties
- Identify potential risks and opportunities within the organization and its environment to protect business interests
- Identify potential sources of investment and organize fundraising efforts
- Represent the company at social and corporate events in ways that strengthen the brand and communicate the company’s message
Event Coordinator
Shreveport Convention Center
05.2021 - 04.2022
- Establishing and maintaining relationships with vendors and venues
- Planning event details and aspects, including seating, dining, and guests
- Creating reliable financial reports and collecting payments on time
- Remaining under budget with all costs
- Managing events and addressing potential problems that may arise
- Planning for potential scenarios that could impact the integrity of the event
- Maintaining a working knowledge of the complex needs of a wide variety of events
- Manage and schedule Event Representatives and Event Staff for events at the Convention Center and Municipal Auditorium
Development Manager NWLA
Alzheimer’s Association Louisiana Chapter
04.2019 - 05.2021
- Actively participate as a member of the Development team to ensure effective integration of development events with Chapter priorities
- Execute plan for Walk to End Alzheimer’s events to include walk participant recruitment and retention; sponsor cultivation and solicitation; promotion and marketing activities; and all event logistics
- Plan, coordinate, manage and evaluate of all Northern Louisiana Walks
- Secure sponsorship opportunities in Northern Louisiana
- Led implementation of fundraising strategies for Chapter-wide Walk to End Alzheimer’s events
- Responsible for development and stewardship donor relationships in Northern Louisiana
- Plan and execute various unique events as requested
- Oversee project budgets
- Volunteer management
Community Programs and Outreach Coordinator
Alzheimer’s Association Louisiana Chapter
01.2018 - 03.2019
- Deliver Association's core educational and support programs, including providing Helpline assistance, information and referral calls, and education programs for people with Alzheimer's disease, their care partners, and professional caregivers
- Collaborate with our development team for further outreach into communities through programs and unique events, local consumers, area service providers, including Physician Outreach and Diversity and Inclusiveness Initiatives
- Identify, recruit, and support volunteers as community educators who deliver core education and speaking programs
- Identify, recruit, and support volunteers as support group facilitators
- Coordinate with community educator volunteers on program delivery and scheduling
- Recruit, coordinate, and provide support for chapter advocacy efforts
- Raise community awareness about Alzheimer's and related dementias and represent the Association through community outreach efforts at health fairs and presentations to civic organizations, senior citizens groups, support groups, elder care facilities & programs, area businesses, and other events as appropriate
- Assist the AD, Programs and Outreach with grant research and writing as needed
- Conduct activities to establish and manage event planning and fundraising activities to support programs outreach
- Prepare and present reports on development and outreach activities to track/assess progress and address any program deficiencies
- Volunteer Management
Education Specialist/Education Consultant
CHRISTUS Health
Shreveport, LA
09.2010 - 11.2017
- Plan and conduct new employee orientation to foster cheerful outlook toward organizational objectives
- Schedule and conduct new employee orientations
- Formulate and implement training programs, applying principles of learning and individual differences
- Analyze training needs to develop new training programs or modify and improve existing programs
- Plan, develop, and provide training and staff development programs, using knowledge of the effectiveness of methods such as classroom training, demonstrations, on-the-job training, meetings, conferences, and workshops
- Training Delivery - Deliver informal and formal learning solutions that engage the learner and produce the desired outcome
- Developed and coordinated a Mentorship Program for three facilities
- Designed, created, and developed informal and formal learning solutions
- Special Events coordinator for the Talent Management Team i.e
- Annual Retreats and Holiday events (Louisiana, Texas, and Mexico)
- Certified Fierce Facilitator
Human Resources Assistant/Coordinator/Recruiter
CHRISTUS Schumpert Health System
Shreveport, LA
01.2004 - 09.2010
Education
BS - Business Administration
Capella University
12-2026
Skills
- Google Analytics
- Adobe Creative Suite
- Press Release Writing
- Workflow Optimization
- Event Promotion
- Interactive media
- Marketing
- Community Engagement
- Social Media
- Organizational Skills
- Team Collaboration
- Program Management
- Marketing Communications
Volunteer Experience
- 2017 Athena Award Nominee
- Dress for Success Board of Directors Vice Chair, 01/01/17, 12/31/19
- The Glen Retirement System Board Member, 01/01/17, 12/31/23
- ALTERED NWLA – Ambassador/Mentor, 01/01/17
- N.E.L.T. Foundation Board, 01/01/20
- Salvation Army Boys & Girls Club Advisory Council, 01/01/20
- Goodwill Industries of Northern LA Board of Directors, 01/01/20, 08/31/24
- Board of Directors, 01/01/09, 12/31/19
- Board Chair, 01/01/15, 12/31/17
- Nominating Chair, 01/01/17, 12/31/19
- Junior League Shreveport-Bossier, 01/01/09, 12/31/15
- Red River Revel Governing Board, 01/01/09, 12/31/16
- Executive Committee-Secretary, 01/01/14, 12/31/16
- Red River Revel Festival Planning Committee, 01/01/15
- Girl Scout Pines to the Gulf Board of Directors, 01/01/07, 12/31/13
Affiliations
VOLUNTEER/COMMUNITY INVOLVEMENT EXPERIENCE
- 2017 Athena Award Nominee
- Dress for Success Board of Directors Vice Chair – 2017 – 2019
- The Glen Retirement System Board Member – 2017 – 2023
- ALTERED NWLA – Ambassador/Mentor – 2017 – current.
- N.E.L.T. Foundation Board – 2020 - current
- Salvation Army Boys & Girls Club Advisory Council – 2020 – current
- Goodwill Industries of Northern LA Board of Directors – 2020 – August 2024
· Board of Directors 2009 – 2019
· Board Chair (2015-2017) Nominating Chair (2017-2019)
· Junior League Shreveport-Bossier – 2009 – 2015
· Red River Revel Governing Board – 2009 – 2016
Ø Executive Committee-Secretary (2014-2016)
Ø Red River Revel Festival Panning Committee – 2015 – current
· Girl Scout Pines to the Gulf Board of Directors – 2007 - 2013
Timeline
Community Relations & Media Specialist
Goodwill Industries of North Louisiana
08.2024 - Current
Resource Development and Communications Coordinator
BRF
08.2022 - 07.2024
Executive Director
Shreveport-Bossier African American Chamber of Commerce
04.2022 - 08.2022
Event Coordinator
Shreveport Convention Center
05.2021 - 04.2022
Development Manager NWLA
Alzheimer’s Association Louisiana Chapter
04.2019 - 05.2021
Community Programs and Outreach Coordinator
Alzheimer’s Association Louisiana Chapter
01.2018 - 03.2019
Education Specialist/Education Consultant
CHRISTUS Health
09.2010 - 11.2017
Human Resources Assistant/Coordinator/Recruiter
CHRISTUS Schumpert Health System
01.2004 - 09.2010
BS - Business Administration
Capella University
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