CAROLYN TRINIDAD CASTILLO
Waterbury,CT
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Highly organized Volleyball Coach known for mentoring and building capable, respectable athletes. Professional coach promotes positive, working relationships with athletes and guardians. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature. Committed Home Health Aid offers 2 years in home healthcare. Dedicated to delivering consistent and focused attention to client safety, comfort and dignity. Well-versed in direct patient care and recordkeeping. Confident Computer Technician with expertise in help desk environments, assisting both employees and customers with technical issues.
Overview
9
9
years of professional experience
Work History
Restaurant Manager
CASA LATINA RESTAURANT LLC
12.2022 - Current
- Developed and implemented strategies to increase sales and profitability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Led and directed team members on effective methods, operations, and procedures.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reconciled cash and credit card transactions to maintain accurate records.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
Roofing Manager
NEW ENGLAND HOME SOLUTIONS & MORE LLC
05.2020 - Current
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Onboarded new employees with training and new hire documentation.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Improved safety procedures to create safe working conditions for workers.
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Supervised team six construction workers to maintain productivity and quality of work.
- Developed and implemented quality control plan to guarantee highest standards of workmanship.
- Performed regular job site observations to provide direction for general contractor personnel and subcontractor laborers.
- Monitored construction sites for compliance with safety regulations and adherence to standards.
- Established and maintained relationships with vendors to source affordable and high quality materials and equipment for construction projects.
- Tracked project costs and other financial metrics to maximize profitability.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Coordinated with site personnel, clients and local government officials to achieve on-time project delivery.
- Prepared detailed project estimates and reports for management review.
Construction Manager
NEW ENGLAND HOME SOLUTIONS & MORE LLC
05.2020 - Current
- Identified and resolved construction issues promptly to prevent delays.
- Communicated daily with vendors to keep project fully operational.
- Collaborated with contractors, architects, engineers, and public agencies to complete projects within timeline limitations and budget constraints.
- Supervised team of [Number] construction workers to maintain productivity and quality of work.
Instacart Shopper
Instacart
04.2020 - 03.2021
- Loaded and unloaded orders at customer's homes or locations.
- Maintained high satisfaction ratings by completing orders quickly and making good selections for customers.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Delivered items to customers on desired schedules by managing time efficiently and planning effective routes.
- Tracked substitutions and informed customers of changes.
Volleyball Coach
SMALL HISPANIC LEAGUES OF NEW HAVEN
12.2019 - 02.2021
- Created positive and encouraging environment to motivate athletes to give best efforts.
- Worked individually with players when struggling to enhancer confidence and strengthen court skills.
- Provided guidance and mentorship to volleyball athletes to help reach full potential.
- Prepared athletes for special competitions and tournaments.
- Evaluated individual knowledge, skills, and strengths, and assigned team positions to maximize talent areas.
- Developed and implemented useful and progressive training plans to improve skills of athletes of all ages and abilities.
DRIVER
Lyft
11.2019 - 04.2020
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition.
Home Health Aide
Right At Home Health Care
12.2018 - 11.2019
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Assisted disabled clients to support independence and well-being.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Followed nutritional plans to prepare optimal meals.
- Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
Physical Education Teacher
HIGUEY INTERNATIONAL SCHOOL
02.2015 - 10.2015
- Led exercises and physical activities to engage students and develop physical skills.
- Managed classroom behavior to maintain safe and orderly learning environments during physical activities.
- Taught physical education classes covering exercise strategies, sports, and safety.
- Organized and led sports teams teaching benefits of sportsmanship.
- Encouraged students to set and achieve fitness goals to develop sense of accomplishment.
- Educated on health and wellness education to help students develop holistic understanding and incorporate in everyday life.
Cashier
WBA STORES
09.2014 - 12.2014
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Welcomed customers and helped determine their needs.
- Helped customers complete purchases, locate items, and join reward programs.
Education
BBA - Business Management
Sistema Universitario Ana G Mendez
Carolina, PR08.2025
TRAINING - EPA CERTIFICATE
LEAD SMART TRAINING SOLUTIONS
South Berwick, ME01.2022
CERTIFICATION - Home Health Aide
SIMPLY INSPIRED SOULS
Bridgeport, CT11.2018
TECHNICAL - IT TECHNICIAN
INDOTEL
DOMINICAN REPUBLIC08.2015
DIPLOMA - VOLLEYBALL COACHING
VOLLEYBALL WORLD LEAGUE (FIVB)
DOMINICAN REPUBLIC06.2015
DIPLOMA - Human Resources Training
NATIONAL TECHNICAL INSTITUTE
DOMINICAN REPUBLIC12.2014
DIPLOMA - EXCECUTIVE SECRETARY
CHAMBER OF COMMERCE INTITUTE
DOMINICAN REPUBLIC11.2014
DIPLOMA - ACCOUNTING CLERK
CHAMBER OF COMMERCE INSTITUTE
DOMINICAN REPUBLIC11.2014
TECHNICAL - Customer Service
INFOTEP
DOMINICAN REPUBLIC09.2014
High School Diploma -
GERARDO JANSEN HIGH SCHOOL
DOMINICAN REPUBLIC08.2014
Skills
- Maintain Food Safety
- Vendor Negotiations
- Personnel Recruiting
- Hiring and Training
- Strength Training
- Supply Coordination
- Exercise Programs
- Training Camp Oversight
- Motivational Leadership
- Volleyball Fundamentals
- Physical Evaluations
- Individual Evaluations
- Refunds and Exchanges
- Cleaning and Sanitizing
- Guest Inquiries
- Safety Verifications
- Wrapping and Boxing
- Microsoft Windows and Office
- Issue and Resolution Tracking
- Printers and Peripherals
- Customer Communication and Empathy
Languages
English
Professional Working
Spanish
Native or Bilingual
Additional Information
CONNECTICUT DRIVER LICENSE
RESIDENTIAL ROOFING
Timeline
Restaurant Manager
CASA LATINA RESTAURANT LLC
12.2022 - Current
Roofing Manager
NEW ENGLAND HOME SOLUTIONS & MORE LLC
05.2020 - Current
Construction Manager
NEW ENGLAND HOME SOLUTIONS & MORE LLC
05.2020 - Current
Instacart Shopper
Instacart
04.2020 - 03.2021
Volleyball Coach
SMALL HISPANIC LEAGUES OF NEW HAVEN
12.2019 - 02.2021
DRIVER
Lyft
11.2019 - 04.2020
Home Health Aide
Right At Home Health Care
12.2018 - 11.2019
Physical Education Teacher
HIGUEY INTERNATIONAL SCHOOL
02.2015 - 10.2015
Cashier
WBA STORES
09.2014 - 12.2014
BBA - Business Management
Sistema Universitario Ana G Mendez
TRAINING - EPA CERTIFICATE
LEAD SMART TRAINING SOLUTIONS
CERTIFICATION - Home Health Aide
SIMPLY INSPIRED SOULS
TECHNICAL - IT TECHNICIAN
INDOTEL
DIPLOMA - VOLLEYBALL COACHING
VOLLEYBALL WORLD LEAGUE (FIVB)
DIPLOMA - Human Resources Training
NATIONAL TECHNICAL INSTITUTE
DIPLOMA - EXCECUTIVE SECRETARY
CHAMBER OF COMMERCE INTITUTE
DIPLOMA - ACCOUNTING CLERK
CHAMBER OF COMMERCE INSTITUTE
TECHNICAL - Customer Service
INFOTEP
High School Diploma -
GERARDO JANSEN HIGH SCHOOL
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