Summary
Overview
Work History
Education
Skills
Timeline
Generic

Carolyn Tylij

Stockton,CA

Summary

Dynamic Fleet Maintenance Supervisor with Ryder Fleet Maintenance Service, skilled in team leadership and fleet management. Achieved enhanced customer satisfaction through effective scheduling and proactive maintenance programs. Proven ability to optimize inventory and improve safety standards, ensuring operational efficiency and reliability in high-pressure environments.

Overview

13
13
years of professional experience

Work History

Fleet Maintenance Supervisor

Ryder Fleet Maintenance Service
02.2016 - Current
  • Trained and supervised maintenance staff, creating a skilled team capable of addressing diverse fleet needs.
  • Improved fleet performance by implementing effective maintenance programs and schedules.
  • Optimized inventory management systems to ensure availability of essential parts without overstocking or waste.
  • Handled emergency situations effectively by prioritizing urgent repairs and reallocating resources as needed to minimize downtime impacts on operations.
  • Enhanced safety standards through thorough inspections and adherence to regulations.
  • Conducted regular performance evaluations, providing constructive feedback and coaching to drive employee growth.
  • Supervised team of installers and mechanics to complete work on time and to company standards.
  • Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.

Dispatcher

Ryder Integrated Logistics
02.2013 - 08.2016
  • Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
  • Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
  • Directed dispatching, routing, and tracking of 75 fleet vehicles.
  • Tracked delivery progress to identify possible delays and provide real-time updates to customers.
  • Answered phone calls and responded to customer emails.
  • Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.

Driver Supervisor

Smart Transportation
07.2012 - 02.2013
  • Promoted a culture of teamwork among drivers, fostering collaboration and strong working relationships.
  • Handled disciplinary actions when necessary while maintaining professionalism and fairness.
  • Ensured compliance with relevant federal regulations such as DOT requirements or HOS rules by providing guidance on best practices and procedures.
  • Maintained accurate records of driver performance metrics, identifying areas for improvement and recognizing exceptional achievement.
  • Consistently kept an open line of communication between upper management and driving staff members.
  • Dealing with "on the road EQ breakdowns" and building contingency plans to secure service
  • Develop and mentor dispatch clerks in Smart systems and effective dispatch techniques
  • Assist drivers at window with route questions, on the road issues and any miscellaneous problems
  • Attend safety meetings and engage drivers and team with safety messages

Education

High School Diploma -

San Leandro Adult School
San Leandro, CA
06.1992

Skills

  • Team leadership and supervision
  • Fleet management expertise
  • Vehicle inspection proficiency
  • Scheduling and coordination
  • Customer service
  • Multitasking
  • Dependable and consistent
  • Reliability
  • Organizational skills
  • Time management abilities

Timeline

Fleet Maintenance Supervisor

Ryder Fleet Maintenance Service
02.2016 - Current

Dispatcher

Ryder Integrated Logistics
02.2013 - 08.2016

Driver Supervisor

Smart Transportation
07.2012 - 02.2013

High School Diploma -

San Leandro Adult School

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